In the Loop Properties

I lived in their Park (Montrose) property, as well as their RIchton (Upper Kirby) property. Very reasonable rent and any problems were dealt with quickly. The property manager Jeff is as good as it gets for a property manager. He runs a tight ship and manages the place well. He responds quickly to emails and is very professional. So, at least in the two places, I stayed, there weren’t problems with noisy neighbors, pests, and cleanliness. Any issues were dealt with quickly. I don’t need to rent in Houston any more, but if I needed to, I’d stick with Midtown/​In the Loop Properties. I’ve also not had any issue with getting back deposits.

I kind of love these guys. I didn’t work with them on trying to find a place; I happened to respond to an ad and snagged the apartment the next day. So maybe it is a little more difficult to work with them when you have a specific budget or need.
These guys have been pretty cool since I signed the lease papers. They e-​mail notices, they don’t show up in the apartment unannounced, they take care of the grounds however small it may be, the one maintenance issue I’ve encountered was resolved within two days. Going on a year and so far so good. Compared to my previous landlords In the Loop probably deserves 10 stars. Cue «Movin on up.»

Just a quick note to show In the Loop Properties a little love. I called about a predicament I was in, and although there was nothing they could do for me, Heather took the time to listen to me, and give me some ideas to resolve my housing issue. She was wonderful! I will use them in the future, and will send them referrals, for sure! Thanks Heather!

I’ve tried to work with In the Loop a couple of times already. The fact of the matter is, if you don’t want to pay $ 1,300 for a property inside the loop, then they’re not going to bother to help you. They will tell you this is a busy rental season or everybody wants a property with the same list of things in that price range. I get it though. Inner Loop properties are pretty hot. They go rather quickly on the
website. Speaking of which, you’d have better luck with HAR and calling realtors on your own then you would with In the Loop Properties. But, if you’re from out of town, don’t know any better, and want to pay tons of money for an apartment (because the landlord knows somebody will), then this is a great service for you and the best of luck with your search.

Wanted their help finding an apartment but they never followed through.

I was highly disappointed when I left a message and no one returned my call. I was highly interested in one of their properties for lease and no one cares to call me back with any information. Not sure how they got 4 stars but this is not a good place to go to if you need any assistance with leasing any properties.

Oh, thanks sooooo much for responding 6 months after my initial review. I normally don’t respond to the owner’s response, but my whole experience with ITLP just makes my blood boil every time I think about it.
[stepping onto soapbox]:
IMO, a large percentage of your clients/​potential clients are those moving from out of town. This was certainly true in my case. I had never even been to Houston prior to moving here for school and knew *nothing* about what the rental market was like here. When I found ITLP, I thought I had struck gold and kind of put my rental search on the back burner since I now had professional assistance. Little did I know that my «professional» assistance was anything but.
Shantel claims that I began my rental search too early. Okay, I can see that — I did start looking in April for a July move in date, but is that really justification for not replying to a single email or phone call? Really, how hard is it to just let me know, «hey, it’s too early to start looking — let’s touch base in a month or so.» — Yeah, that took me 4 seconds to type out.
This brings me to the conclusion that my potential business wasn’t even worth the 4 seconds it would have taken to type out that kind of explanation. Nope, instead you chose to leave me high and dry, alone to navigate a rental market I was completely unfamiliar with. And then when I document my experience as a warning to others in my situation, ITLP responds 6 months later with, «you started your search too early»? REALLY??? (insert Seth and Amy’s «really» from «Really!!! with Seth and Amy» from SNL).
I understand that some people have had a great experience with this company — all I’m saying is that I didn’t. Had I trusted ITLP til the end, I would have been royally screwed. Just be careful and if you get assigned Shantel Christian as your locator, sprint, skip, RUN the other direction.

This company must have no idea that they are actually a business.
It took me an e-​mail, and two phone calls to even reach someone. When I finally did, the guy I reached seemed hardly above apathetic.
I told him what I was looking form the range of rent I was willing to pay. His reply was a mixture of excuses, involved no questions or ‘getting a feel’ for possibilities I may be open to exploring, and lastly, that he would get back to me.
It has been two weeks of nothing. I have had friends rent on or through properties they oversee. I have almost 20 years living inside loop 610 and I KNOW what is possible. I thought I would give this company a try to save myself some effort this time around.
They are as useless as a screen door on a submarine.
My advice, just take the time to drive around neighborhoods you like, Facebook for assistance from friends, or try any given number of smaller property companies, Craigslist, or HAR (Houston Association of Realtors).
In The Loop = lame.

I was going crazy in our small condo and had to escape as soon as our lease was up. I wanted to find a realtor that knew leasable places inside the loop really well and all the other Unilocal reviews pointed me here! I sent an email via the web site and was assigned Heather.
When we got closer to the time of moving she would send us a list of place about every 3 days. She did a great job showing us lots of different options in our price range and the area we wanted. Its just that they were stolen from me before I could go see them! Such a crazy real estate time! But we did find one eventually and with plenty of time to get the lease finalized and warn my landlord that we were moving.
My only complaint was how disorganized the paper work was done. There were many mistakes made on the typed up lease and we had to fill out the same paperwork multiple times. We were also asked to move back our move in date which we didn’t have a problem with, but a few days before time to move in we noticed that date had never been changed in the lease! I know, that is partially my fault but with all the other errors if assumed that this would have been fixed at a later date. Luckily our new landlord didn’t mind pushing back the move in date as we had already scheduled movers for a specific date.
I would be much less hesitant to recommend In the loop if my paperwork had gone much smoother. But they were great at knowing where the new properties were which is useful these days with properties getting leased in less than a week.

When it was time to officially leave Hogwarts after earning high marks on N.E.W.T. level exams and securing a position with the Ministry of Magic that finally paid in big-​boy/​adult money I needed to find a place to live. I did not really know anyone that could help a brotha’ out in referring me somewhere, so I took to Unilocal to find me an apartmentlocatorsortofperson. I read through some of the reviews and found someone I wanted to use, but that experience did not go very well and I am not going to give that person any free publicity with this review. So I took to Unilocal again and uncovered the hidden gem In the Loop Properties — and they did an incredible job for me.
I wanted to find a place quick so I sent my information in over the internet on their form. A few hours later I was given the contact information for the guy that was going to be helping me search. Because I am really impatient I also just went over to the office, because I like dealing with people face to face rather than resorting to the phone.
In the Loop is in the strip mall on the left side of the street right next to Rudyard’s (Waugh is one way only in this part, north straight to the Heights.)
As I walked in I met Ada — very friendly. I dealt with Jorge Bolio (and occasionally his wife Heather) in the search for a place to live. They were both very nice, professional, and valued my time — which was nice to have that kind of reciprocity. Everyone kept in touch with me, they kept me up to date on the search, they kept e-​mailing the «info sheets» on properties to read through, Jorge drove me out to look at two of the more promising properties, and finally when I thought Houston had absolutely nothing to offer me in terms of what I was looking for: something great happened and it was wrapped up in a box in 40 minutes.
After getting an e-​mail one afternoon to the effect of «there is nothing here you really want, but maybe you can live with it?» I received a follow-​up e-​mail a minute later and a phone call. The perfect place and within my price range had suddenly just become available. I conducted a mad dash to go look at the place, toured the property, and made it all my mine with the stroke of a pen and a bunch of dollar bills. The property had been available a sum total of 40 minutes, and not even hit the internets yet, but Jorge knew about it and since it was a GREAT deal, he knew it would not last long so he was willing to be honest that I should pretty much drop what I am doing and go look at it. If he was not great at what he did, this property would have gone to someone else. He knows what he is doing.
Because this is Texas if you are non-​traditional in any way as you are looking for a place to live: this company is very open-​minded, progressive, and tolerant — confirmed elsewhere and by at least one other person on the internets at
the third comment down — so as you are conducting your due diligence on who you want to do business with, just know you are doing business with good people in this office.
I have recommended Jorge and In the Loop to my friends relocating to Houston for work and/​or school.

In the Loop was wonderful in helping us find a place to rent. They took into consideration our wants, and location. We viewed five excellent and different properties. The information about the areas (shopping, traffic &
restaurants) was very helpful. Eric spent the day w/​us and the entire
experience was delightful, not dreadful.
Debbie 5÷10÷11

I am moving to Houston from Chicago. I made the mistake of contacting one of the slowest and rudest realtors in Houston, Michel Purifoy with Medusa Properties. I was expecting the same inattentiveness and un-​professionalism when calling this place, but I was sorely mistaken! Michele Bolling went above and beyond my expectations. She was amiable, quick to respond and even welcomed me to Houston! Though I am only in the initial processes right now, if the relationship continues as-​is, she will be who we buy a house from next year. It’s glad to see that sub-​par, snotty realtors are not the norm in Houston, and the same warmth that I’ve experienced with Texans in general is still apparent with this company!

In the Loop took a lot of stress off me while i was looking for apartment in a city I didn’t really know. Jeff gave me a lot of great info on different neighborhoods and easiest way to get to the expressway since I travel a lot and need easy access to get where I’m going as fast as possible. He showed me quality apartments in my price range and a little above and a little below for comparison’s sake.
He also had great tips on where to get a good lunch!
And yes — the candle was great!

Dun Dun DUUUUN!
Yes, here I come with the one-​star review.
I sincerely wish that I had the experience my fellow Unilocalers seemed to have, mostly because when I found out about this business I was SO excited. I thought, «Look at those reviews! These people have to be awesome. They’re going to be the ones who save me from this hunting misery!»
Eh, not so much.
I filled out the whole «what you’re looking for» thing on the website. I was so giddy waiting to talk to someone. No response.
I sent one of those request/​comment things and got an automated email response that *insert name here* would be contacting me to help me. Once again no response so I directly emailed the person who was «assigned» to me. I wait… and wait.
A few days go by and I am thinking maybe these peeps are just super busy. I call, and after a few minutes of talking to someone, figure out this is the person who never called or emailed me back. No biggie, that is until she pretty much tells me what I am looking for is not possible. She proceeds to name the neighborhoods they cover, etc etc. After a few words, and making me feel like a damn hobo, she does say there’s a few places that «came to mind», and she would look into it.
I am told I would be contacted back in a day or two, to discuss said properties.
Well, this was a week ago. Although I was initially shocked, the whole thing started making sense as far as the no-​response to emails, and why this person didn’t think I was worth their time.
There is a happy ending to this, I DID find was I was looking for. It turns out that it WAS possible, exactly how I wanted it, in a kick ass neighborhood, it was painless, and I couldn’t be happier. But «In The Loop» had nothing to do with this happy ending, whatsoever.

Drew is the bomb! He is so helpful and takes all the stress out of finding an apartment. He listens and will only take you to places that he knows will be a good fit for what you are looking for. On top of all that, if you refer someone they will give you the yummiest smelling free candle ever.

I had like less than a week to find a place to make a move to the Houston area that was close to Rice Univ, Close to work near the Galleria, and was in a decent area. I saw Drew’s Listing on
and decided to give him a call since he said he specializes in residental leases. I made the call Wednesday, he took me around Thursday and i saw some things that not only fit the budget but were pretty close to the criteria I needed. Even tho I had to fly out on Friday, he made a point to keep the place I was interested in and also if something similar came about to help me get that one too. Well I got the place I liked in a nice area, and it jus made a 1500 mile transition that much easier.
Drew Pursell worked with me, and was very accessible and willing to help and go a couple of extra miles to help out. I can’t be happier about the process!

I used In The Loop last year when I was looking for a place in Montrose on a pretty tight budget. Drew Pursell worked with me, and he was great. He got back to me quickly and was ready to show me a few properties right away. I found the perfect place through Drew; I’ve been living here for about a year and have no plans to move. I would highly recommend In The Loop to anyone looking for a place that is centrally located.

When I accepted a job in Houston, I knew absolutely nothing about this city and as I’m sure you’re aware — Houston is HUGE, y’all. I didn’t even know where to begin looking for apartments, and the no-​zoning threw me a bit when I was looking at listings — sure, an apartment looked gorgeous, but for all I knew it was sandwiched between a Taco Bell and a strip club. Although I love lap dances and chalupas as much as the next gal, I really needed someone who knew their stuff to help me out.
Shannon Chapman at In The Loop Properties was phenomenal. She wasn’t afraid to tell me unsavory details about neighborhoods and management companies, and she was totally committed to making sure I didn’t end up in a crack den. Shannon was efficient, professional and incredibly nice — she knew every neighborhood inside and out, and she helped me find an absolutely gorgeous apartment. I had a lot of anxieties about moving cross country and starting over on my own, but Shannon made the process as smooth and pleasant as possible. If you’re coming from out of town, definitely use In the Loop!

Agent Drew Pursell really helped me in my apartment search. I was a pretty tough customer in that I was looking for an inexpensive place to live but didn’t really start with a lot of preferences to help narrow things down. Drew patiently talked with me to draw out some criteria and we quickly found a place that is working out just great for me!