Joe Myers Ford

Review
My husband and I purchased a 2015 f150 from Josh Turner on New Years Eve night.

He went out of his way to find the 2 specific trucks we wanted to look at. Both were not on the lot they were expected to be on. He had to go hunt for them. Even while we were waiting for Josh to find the trucks, every salesman who walked past us asked if we needed anything or offered us drinks. Everyone was very friendly.

One truck ended up not being found but we purchased the other. Everything about the way Josh handled the sale was great. Buying a truck from him was nothing like buying trucks in the past from typical shark salesmen. When the manager came down to negotiate the price and terms he was willing to work with us so in the end, both parties were happy.

Since purchasing the truck, I have had one thing that needed to be fixed, some scratches in the plastic on the dash. Within a couple days I was able to bring the truck in, get a loaner car for the day and come back to not even being able to tell it was there before. It was done in 3 hrs.

I would definitely recommend family and friends to come buy a Ford from Josh based on our experience. It was the easiest, most pleasant, least stressful process we have experienced while buying a truck so far.

I can see why there are many complaints now. Buying the car was a wonderful experience– now that I need service (for a recall, by no fault of my own!) I can’t get any help. I called several times and no one would answer my questions. I wanted to know how serious the recall was and how long I would need to leave it– every person I talked to said I don’t know just come in. Well I made an appointment for a Saturday and when I got there they were packed. I finally got to speak to my service advisor and was told that it would take all day to service my car. After waiting 20 minutes past my appointment time just to hear this I said I’d come back– even though if I wanted to stay they couldn’t do it at 11am on a Saturday with a «skeleton crew». The service person apologized and told me to call them directly to schedule when I had a full day. I called back, several times, with no response– so I went ahead and scheduled my appointment online since that seems to be the only way to contact anyone. Again– without anyone returning my call for a full week, still no call the day before my appointment. When I got there today I was shown to the waiting room and was told my advisor would come get me. 25 minutes later the shuttle guy comes in and ask who is waiting for their shuttle– I said I am– but I haven’t seen my advisor yet! He walked me over and sure enough my advisor didn’t know I was there! They saw me quickly and I got on the shuttle. When my car was ready I came back, picked it up from reception and left. I seriously did not talk to my advisor more than 2 minutes overall. Seems like this place suffers from a severe communication problem!
This is the correct dealership– same place I purchased my new car

Deceptive Advertising. This dealer refuses to honor their advertised prices. $ 15,000 off MSRP on F150’s. They will NOT give you $ 15,000 off MSRP on the vehicles they advertise.
The response from the dealer is absolutely not true. This is just another example of their deceptive practices and poor record keeping.
I was in there dealership twice to purchase a vehicle. They ABSOLUTELY REFUSED to honor their advertised price.
The General Manager did nothing more than insult me and essentially call me a liar. I was advised I could come back to the dealership to «discuss advertising.»
This dealership is deceptive and rude. This attitude starts with the GM.
Find another dealer… these folks are the type that give car dealers a bad name.

Pathetic. One of the worst experiences ever trying to buy parts. 15 minute hold after being routed through 2 different (and rude!) phone answering clones. Finally talked to a clueless (and rude!) man who didn’t give a flying you know what that my parts were unavailable anywhere. Never doing business with them.

Arrived for my appointment today for my state inspection. Called a few days earlier and was told it would be best to schedule an appointment to get in and out. Scheduled for first thing on Friday. Arrived and was asked if I was leaving the vehicle. No because I was waiting and leaving as I was told it only take 45 minutes. The sales guy said h no it takes up to hours because we very busy. Ugh, so I do I make the appointment and was told it would take 45 minutes. Well because you have to meet with me first for our appointment and then the inspection. Makes no sense, why do I have to meet with you so long I am just checking in. I had to reschedule for a later time as I did not have 2 hours to wait. Total inconvenience for me but they don’t care because they are so busy anyway.
I appreciate the follow up. It is now Tuesday. I have already had my vehicle inspected on Friday. And not once did anyone apologize for the inconvenience or thank me for rescheduling. I am not sure why I should call you, I think someone from Joe Meyers should be calling me.

Just picked my car up from the body shop and can not even wait to get home to write a review! The repairs look GREAT! But the interior looks even better! The team did a great job even detailing the inside. Roxanne was great too! Everybody even enterprise blew me away with their customer service.
I’m really excited which is great because usually when you have to take your car in, your already upset. These guys really turned my day around. Thank you

One thing that makes this place great is how easy they make the buying experience. The reason they earned my business is the fact they were willing to earn my trust and work on a deal that made sense for me. I could’ve gone anywhere else and gotten something similar but they won me with how the whole process went. Good job.

I brought in my car to Joe Myers for a minor fender bender to my rear bumper. I made the claim on the insurance of the individual who hit me. The insurance company was less reputable and less known, which made communication and handling my car extremely difficult. The insurance company were hard to get ahold of and it just became a back and forth problem with them. Joe Myers was there to help correct the issue and help fix my car in a timely manner. I want to also thank Michael Cook who is the director of Joe Myers and Emma Jean at this location for taking out the time to speed up the process on my car. They truly made me feel like a worthwhile and important customer!!!

Horrible horrible people. DO NOT WASTE YOUR TIME HERE. My husband had to take his car here to the body shop after an accident and it’s been a nightmare. They make promises they can’t keep, Roxanna at the front doesn’t know what she’s talking about. We’ve never had to deal with such unprofessional behavior. It wasn’t until my husband e mailed the GM herself Carolyn Cross that things finally got rolling. His car had been sitting in the lot for over a week AFTER the insurance approved the claim. They haven’t kept their word on their promises, luckily my husband has kept all the e mails and texts that were sent because the manager (Mike Cross) he had spoken to got defensive when my husband let him know that things were not being done in a timely manner. He was originally promised his car back by the 23^rd and it’s the 26^th, things are still not correct with his vehicle. Once all this is settled we will never ever deal with them again, if you are ever in an accident and it’s «recommended» that your car be taken to JMF tell them you’ve rather have it sent somewhere else. He’s been without his car for over a month, this place has no sense of urgency and obviously by the other reviews their customers are not top priority.

This place has the worst costumer service ever! I have been trying to set up an appointment for an oil change, for the past 3 days! All they do is transfer me to a line that puts you on whole for hours! I tried over and over again and it was always the same. Today I tried again and this time a lady answered and was extremely rude and practically told me that she had no idea what to do! How is this even possible? It’s a freaking oil change appointment for crying out loud!

Had to take my truck in for a stalling problem. It was great I was greeted with a smile as I drove up and the gentle open my door and lead me inside. Great all around. Michael got me took care of. Will be back if I ever need anything

Will NEVER go back to this dealership. I went in for the door handle recall and ended up waiting 2.5−3 hours! REALLY, for just a verification that I did in fact need 4 door handles. Yes I know they have to take off the interior door part and look but what did they do… go on an extended lunch break? Half-​way thru my wait time I was then conveniently presented with a report outlining how my car was within inches of a horrid death that would require a mere $ 945 to fix. Oh, not all at once, just whenever I was STUPID ENOUGH TO COME BACK… When they finally said the car was ready I probably waited an additional 20 – 30 minutes for my car to show up. I guess they must have taken MY car for their lunch break. Hey Joe Myers Ford, just a little whisper in your ear, we recently purchased an SUV AT PLANET FORD… all the way over by 45. They are located almost an hour away from us, you on the other hand are merely 10 minutes away. Oh, by the way, I never did receive a call informing me the door handles came in. Guess customer service doesn’t matter.

Joe Myers is one of the best dealers around. From when they open your door and escort you to your service rep, you feel special. They have Starbucks, and on Fridays donuts with kolaches. The wait for the Works Package is about 1 hour and they even wash your car. Also they have a rewards program that usually gives you a free oil change with points. I recommend they highly for Ford and Mazda!!!

I thought I would try this dealership because it was a lot closer to me than the one in Tomball. I had called them on saturday to talk to their parts department. I was looking for a particular rubber gasket/​o-​ring. When the first person answered (the receptionist I am assuming) she answered in a very «I don’t really care» kind of tone, I know we all have our days but it shouldn’t be heard in our tone. When I was transfered the gentleman that answered seemed rude to me because of the tone of his voice. To me I felt like saying sorry for even calling the person. I then proceeded to ask him if they have a gasket/​o-​ring for the EGR (emmisions and gas regulator) valve for my vehicle.
Now for those that don’t know there are two gaskets for the EGR, well on my car at least, a metal one and a rubber o-​ring.
Before I could utter a word about the one I wanted he put me on hold without any notice. So there I was on hold, when he picked the phone back up he told me that it was going to be $ 30, which I thought was a little odd because it was just a rubber piece so I was expecting a pirce like $ 8 to $ 10. He said «nope that just how much it cost» and didn’t bother to double check or listen to what I had to say and ended the call with a quick good-​bye.
After this phone call I called Tomball Ford relentlessly (I only say that because I DO NOT like the spot they are located which is Spring Cypress and SH 249 and if you live in that side you KNOW what I am talking about. The traffic there is ridiculous!) They were very friendly and seemed to want my business. They had found the part I wanted and it was only for $ 10, which is a BIG difference in price. I had asked the gentleman there why they were different in price and he came to the conclusion that the other guy had told me the price of the metal gasket and not the one I wanted. Tomball Ford has my loyalty.
Needless to say they have lost my business. If you’re not curtious on the phone and have a «I don’t care» attitude then the customer either feels like a bother or unimportant. Hope no one else has a problem like this again.

I just had my «the Works» oil change done today, the drive-​out charge is $ 48.14. A bit overpriced for these kind of service but I got a $ 10 mail-​in rebate from Ford. So I guess it’s ok! The thing that tick me off is the car wash, I told my service advisor «Scott» couple of times that I want a car wash (first when I arrived at the service bay, second when I signed his iPad, third when he called me on the phone when my vehicle is ready)…guess what???, my Ford Expedition is still NOT WASHED when I came for pick up. I wonder, if a simple request for a car wash get missed, how ’bout if it is time for my vehicle for major service? Very disappointing!

Horrible service! They make you wait for everything. They only time I didn’t have wait was when they were selling me the car. I would not recommend anyone to buy their car or get service from this place!

Two screws from the engine cover fell off our 2013 Ford Escape while my wife was driving on 290. So it was dragging as my wife was trying to drive. We took her car to Joe Myers Ford to get it repaired. The woman helping her didn’t believe that the screws just fell out. She was very confrontational and demeaning to my wife. So to replace the part it would not be under the 5 year warranty we purchased because it was «damaged». There was no way that the engine cover wouldn’t be damaged. They were able to screw it back in after 2 hours. The mechanics do a great job but the service reps are rude and confrontational. Beware when you buy your car here. Once they have sold the car to you, the friendliness is over.

Excellent, stress-​free experience!
My car buying experience at Joe Myers Ford was amazing! The whole process was seamless and went so smoothly. I am VERY thankful to the sales reps and the finance team that worked on my deal. And, I would definitely recommend anyone to come here for their next vehicle purchase.

We bought a car about 11 months ago.
3 weeks into owning it and had to have the faulty fuel pump replaced.
The Transmission has been looked at 3 times and the loud, crunchy, jumpy things I am experiencing are called «normal for the car» and they send me away. They did replace something with the transmission about a month of owning the car but refuse to do anything else.
Recently I mildly rear ended another car and had planed on bringing it in to get the front fender repaired. Two days after this accident, something falls out from under my car while I am driving. It sounded like I was dragging a paint can behind my car. I quickly pull over to investigate and see that something is hanging down from the bottom of the car, near the back axle. I now have it towed to this ford dealership because I assume it is a warranty issue. I didn’t run over anything — it just fell out.
The service department do not believe me and tell me that I must have run over something and that it’ll be approx. $ 650 to replace this charcoal canister. I insist that I did not run over anything but they ended with, «sorry, we are not going to warranty this item.»
Not only that, but when they couldn’t fix the sounds and driving experience caused by the transmission, my husband gave them a poor rating and the service rep called us to tell us that «we really screwed her by giving her a poor rating». Seriously?! Never again.

This would sound like a love story, but I’ll keep it short.
I have been dealing with many Ford dealers in Houston; I’m most satisfied with Joe Myers Ford. I don’t want anyone else to service my Ford SUV, but I only trust Joe. I can’t find any other places have more experienced and friendly service consultants and sales staff.
Previously, I took my vehicle to get oil change and routine maintenance at a dealership near my house on SW Freeway. After it changed its name, my satisfaction level dropped and I began to shop around. That year, I noticed my engine cover missing when I was helping someone to jump a car. I didn’t go back to complain because it was over 6 months. Then, I ventured out to the other side of town and I found Joe Myers Ford. I have been coming here for many years and the service consultants are always attentive, friendly and precise with recommendations. After each service, I will receive a survey about my experience. I ranked them highly because they are always improving.
Last year, I was shopping for a replacement vehicle. I received invitations from a nearby Ford dealer, which wanted me to trade my vehicle for a new one. So, I took the bait. After the test drive and dealing with an inexperienced rude salesperson, I promptly decided to drop Ford off of my list.
Because I really like the reputation and technology on a Ford, I wanted to give it another try. I spoke to a internet sales here at Joe Myers and Mark took me for a test drive. He explained the car so thoroughly without any sales pressures that I normally receive; I made up my mind. Yes, my next car will still be a Ford.