LKQ Self Service Auto Parts

What a joke! Called in to see if they have a part I need and it sounds like the girls answering the phones are doing something else besides helping customers. Then got put on hold. Then got hung up on. Then called again and hung up on! LOL! ELIMINATE YOURSELVES FROM THE WORLD! YOU SUCK!

I called and got a quote for an old car. Set an appointment for 11:30 for them to pick it up, they never called or showed up. I called again, was told to wait until 3:30 because they were «low on drivers». Called back at 3:30, I was told that all they could do was reschedule. We set the appointment for 12:30 the next day, and the woman told me to call and ask for a manager if I hadn’t been called by noon. Next day at noon, no call. I called back, got the same girl from the previous day who told me the same thing. I asked for a manager as instructed, she said «she’s just going to tell you the same thing.» I told her I didn’t care, so I was transferred to a voicemail. I left a message, and never heard back from them.
TLDR: They won’t pick up your car, don’t waste your time.

I called to see if they had the vehicle that I needed, the person on the phone told me that they do not have that information, that they do not know what vehicles they have. I told the operator that I found that hard to believe and so I clarified it. She said once again that they don’t verify if they have the vehicle you are looking for. They expect you to drive across town and just hope that you are not wasting your time and gas on the endeavor. What idiots. Anyone else see any problems with this business model, or perhaps I just have unrealistic expectations of businesses that I spend my money at.

Waste of time! If I could give zero stars I would. I called first looking for parts for a 2007 – 2012 suburban. They said they had plenty to choose from. I haven’t been to a junkyard in 20 years so I was surprised I had to pay $ 2 just to get in. I paid thinking i Would find what I need. I wondered back to the trucks and they were all old and pretty stripped. Walked around one and some dude was peeing between the vehicles. Classy… I then find my way back to the front only to be told I had to pay another dollar to get into the new cars… So I paid AGAIN!
I go back to where the trucks are and they are all from 1996 – 2000 there’s nothing newer. The entire time you are stepping on items that have been stripped off the cars and thrown on the ground. Needless to say I didn’t find the sunvisors I was looking for. Staff was rude and unfriendly to say the least. The crowd was sketchy.
On a funny note we are leaving and two Mexican dudes are out on the dirt/​rock lot by the fence in an old ford ranger. They are picking up the items they threw over the fence. Nothing like watching theft.
If you are looking for a good salvage yard go elsewhere.

I went here with my Hubby to get parts for our truck… can I say OVER PRICED! First you pay $ 2 per person to enter to see vehicle models UNDER 1996, if your model is OVER 1996 then you pay an additional $ 1 per person to enter that side… you pull and pick your own parts which is not bad at all there are tons of vehicles to choose from bu the problem is they are OVER PRICED… for the rubber siding to keep the air out of vehicle they charged us $ 14.99 (keep in mind its just rubber and we had to find and pull it off), for a used carburator cover they wanted to charge $ 39 (and its used) …they had a paper posted if using a credit /​debit card and additional $ 4.50 and also $ 2 core charge… We will NOT be going here again… on to the next location that are resonable for old, used parts… If I wanted to pay these prices then I could have went to AutoZone, O’Rileys or another car place