I have been going to this keyshop for over a decade at a time span of about a year in between each trip and all I can say is they are always friendly and convenient. Last time I was here there was this mature lady that made a commercial key for me($ 8 ouch) for a building that I worked at but it did not work. I brought it back the next day and she happily made me another and apologized. Stuff happens. Even though I had to make a second trip I still really was not disturbed driving 10 miles back to get this corrected. This itty bitty stand alone building is located on Hempstead HIghway almost back behind the delipidated Northwest Mall.