Louis Vuitton Houston Galleria

I have visited this store twice now and have had the worst customer service. Today I was brought here by my fiancé to buy my birthday gift, already knew exactly what I wanted. We stood there for over 20 minutes waiting to be acknowledged and others around us were being asked and we kept getting ignored. Finally someone asked and we told them what we wanted and then they were out of the bag. Went to Saks and when we walked in every person greeted us even if they were with a customer. The lady there helped me and was so sweet and made my experience get my first Louis Vuitton amazing. I will never step foot back into the Louis Vuitton at the galleria again. Faithful customer to Saks for my Louis Vuitton needs going forward.

Do not purchase from this store. They have horrible customer service, their staff is rude, they did not resolve my problem. Trust the reviews on here for this location.

absolutely horrible this is the worst LV in texas. other stores rolls out the red carpet for people but here they could care less. I’m tired of being constantly lied to every and pushed around by employees every time i come here!!!

I dread going to the Galleria but had to get Christmas gifts for my husbands clients. John helped me, and it was such a great experience!!! In and out so fast, he helped me choose perfect items, and didn’t flinch when I told him the price point I was trying to stay within. Actually makes me look forward to my next visit! Great job, John, thank you!!!

The brand itself gets 5 stars. I’ve been in love with Louis for as long as I can remember but I’ve always bought online. There’s a reason why I did! The service here is horrendous. You would think coming into a high end brand store, you would get better service but nope! I get better service at the Disney store. Will be doing my shopping online fro. Now on. No need for rudeness from the sales clerk. She was an older Caucasian lady, maybe Russian or somewhere from Europe but definitely rude! Strawberry blonde hair and glasses. Steer clear!
UPDATE!
Tyler ended up helping us out and he was great! Bought an Eva clutch in the Damier Azur Canvas. Tremendously happy with it! Thanks Tylar, you’re the best. (: (:

Great service in busy Christmas season. I appreciate that they found exactly what I wanted very quickly. Everything was gift wrapped. Super kind staff. All around great experience.

Always 5 stars for any LV store I have been. Actually not that many. Had returned a messenger bag ordered online and decided to in-​hand view several replacement options. Joye helped tremendously showing me the 4 options I had in mind. Better inventory here than other locations I had been recently. Thanks Joye.

I’m going to make this a quick review since I’m in a traffic jam waiting to Valet & only have a min.
My husband brought me to the Galleria Louis Vuitton last Friday night…30 mins before closing. I was so pleased with the speedy service since they were pretty much closing.
The young lady raced around & to the back of the store grabbing every bag I wanted to try. No attitude, GREAT CUSTOMER SERVICE! We went ahead & decided to go with the Estrela, after they had already closed the store. We paid, and they walked us out. I thought it was especially nice that the other sales women were nice enough to help with getting my sales woman’s restocking done while she made sure I was completely satisfied with my purchase.
I have so many girlfriends in other states that always have horror stories about their local LV’s customer service. I’m so happy to say that Houston Galleria has had AWESOME customer service in all the years I’ve been coming here!
So I’m back tonight… parking is murder now that the Valet area has been switched. Let’s pray I have a great experience in LV bc this parking/​Valet ain’t worth a damn!!! I’ll be glad to see the friendly faces in LV shortly. I’ll update soon!!!

I bought a belt from here and the quality is very disappointing. The leather is super thin and the belt got bent after wearing it only one day. For over $ 700 I would expect better… I took it back to the store to discuss my problem and they basically just didn’t care. so I’m stuck with this terrible belt, you are probably better off buying a replica LV belt, the quality won’t be any different!

If you choose to shop at Louis Vuitton Houston Galleria, don’t plan on being able to return or exchange your purchase. I tried to exchange a handbag after 5 days of purchase, and the manager inspected the bag and said my handbag could not be returned because it was not in the same condition it was sold in. I explained that the handbag had not been taken out of the box and it was sold to me like that. He said they would never sell a bag in that condition. He said the latch was scratched, ink mark under strap, and the side stuck out. The bag was sold to me like this. He said the sales associate has worked there for 5 years and would never sell a handbag in that condition. He was sorry, but there was nothing they could do about it.
Brandi G. was my sales associate, and she sold me the bag in this condition. After I paid for my purchase, she took the handbag to the back and boxed it up. If the handbag was not in perfect condition, she should have sold a brand new, untouched bag.
I have purchased several handbags from Fendi Houston Galleria and was able to exchange a $ 3,000 handbag with no problems. The sales staff is much nicer there plus I receive many more compliments on my Fendi handbags. Shop Fendi!

Was excited to visit this store but after walking in and the absolute neglect of sales staff and then to be told the shoes I have been wanting to buy «were not made» before I showed the SA the picture of the exact shoes on LV’s website. I was disappointed to say the least.
I visit the Austin and Dallas stores regularly and know next time I intend to make a purchase that it will be from anywhere but this store. Very disappointed to drive 3 hours and be told aLV product isn’t made. Learn your product line or get off the sales floor.

My husband and I went to this store to purchase a handbag for myself. As soon as I walked in, I was greeted by the salesperson with a smile, and acknowledged even though she was with another customer.
As soon as five minutes later, I was helped by the friendly associate. Overall, the staff seemed very courteous, polite, and friendly. They really made my shopping experience at a luxury store wonderful! I will definitely recommend this store to other customers!

After reading the reviews on here I was a little apprehensive but decided to go anyway since my husband wanted to get me a purse for my birthday. My experience was wonderful. They were super busy but our salesperson was still very attentive and friendly.

My husband and I went in with an 8 month old LV bag with glazing issues on the strap. I know because I research the issue online and found out on a purse blog about the problem, after seeing that my bag was having the same issue.
The service at this LV store is just meh, in my opinion. The strap was replaced, however the repair attendant gave a lame reason why the strap was faulty instead of telling the truth, that LV had a known problem with the glazing on this bag. I guess it shouldn’t matter so long as they did do a hassle-​free replacement, but every time I go there, I feel ignored, rushed, or they are condescending. It is what it is at this store… meh.

After finishing college and saving enough money in my career I decided to buy my dream purse. My experience was poor at best. Let’s just say a middle grade department store purse was better quality than this crap.
Let me take you through it.
1) the staff is obnoxious. I walk in knowing exactly what I wanted but still wanted to look around. I was in workout clothes as I was Christmas shopping for hours. No one would help me. Then when I finally found someone they grabbed what I needed was somewhat nice but in hurry to get me out. I felt rushed and they spoke so condescending.
2) warranty — I always hear there is a lifetime guarantee on the purse but asked the associate about it. She said the purse was great quality and if I has any issues to bring it in for repair and also I must bring it in to clean. I will get to the part where they failed miserably on this «warranty».
3) quality — initially the bag was great and I was in love and happy and felt like I could conquer the world. Haha then 6 months after having the bag I noticed it would sag all the time and due to the sagging the leather began to crack by the handles.
I immediately took the bag in to get it «serviced» repaired cleaned or whatever… They wouldn’t touch the bag let alone clean it. I spoke with the manager and she said unfortunately in America we have certain oils in our hands that cause the bags to dry out and crack. Problem is my hands where never on that part of the purse so that made no sense to me. I left so sad.
I took it back a year later just as I was shopping for a new bag and the manager said I should have brought it in sooner and told me they could have replaced it. Ummm I did and what the heck. Left even more sad and a little mad.
Four years later the purse is still cracking away.
So quality is a hell no, customer service is a hell no, and overall experience is a big fat 1 star only bc LV is still left on the purse.
What a scam and took a dream of mine and shattered it. I love a few other of their handbags and still can’t get the urge to purchase bc if such a terrible poor quality experience.

A girl can dream! This loaction is inside the galleria mall in Houston near the cheesecake factory lower level. When you walk in and if you have every intention of not buying anything yes the people that work there do know and they will follow you around the whole time. Which is fine i dont care like I said a girl can dream lol. So if people following you bothers you this is not the store for you ;) I am a purse girl so maybe one day I can get a LV purse!

This Louis Vuitton location was supposed to be the original store that I would’ve made my very first purchase last year, but having to cut through Neiman Marcus just to get here, their boutique caught my attention instead. In hindsight, I’m very glad that my initial experience wasn’t from here and I’ll explain why:
Just out of curiosity, I came here a few weeks ago because all my LV purchases have been from NM so far due to the excellent customer service I have been receiving. Unfortunately, I found that this is not the case here. Walking in on a busy Saturday afternoon, the only attention I received was from the security guard standing near the entrance saying, «welcome to Louis Vuitton.» After that… nada.
So, we just proceeded to walk around and browse the women’s section of the department. There were two SA’s not helping anyone and were just chatting amongst themselves; ignoring everyone passing by. In contrast with the men’s/travel section, we found that the SA’s were a bit more helpful — which really didn’t matter much since my man is… let’s put it this way, very frugal. He’s surely not a Spendy Sally like me when it comes to luxury goods. Now if it were gadgets and video games, well that’s another story.
It’s great to read that a few people actually had great customer service from this store, but sadly — I was one of the unfortunate ones. Back to Neiman’s for me!

I’m a bit disappointed…
I have to come back 3 times to get something i want done (personalized initial stamps and replace a worn button)
The sales are nice enough but a bit stand offish… when you ask them to let you check out more than two products…
Just to trip them i come in wearing thongs and running jog… i did not get help for like 7 minutes. unfortunately this is the only one around where i work so…
One woman even wish me to have fun shopping at walmart because i have a walmart plastic bag. plz… you only a sale.

I am so disappointed for sales people in LV Store. Store like this should have an excellent customer service. No greeting, No «can I help you ?» Nothing !!! I should of listen to Unilocal review but I just had to see it my self. Go to Saks LV because they are more professional customer service and very friendly.

I’ve had good and bad services here. I like to go into the store and pick out what I want so I can tell my significant other what the purse name is and he will purchase it for me as a birthday, anniversary, or a just because gift.
There have been times where I don’t get service at all because they are super busy. When that happens, Neiman & Saks have LV in their store. Just go to one of them and you will get service.