Lush Cosmetics

Becoming obsessed. I have very sensitive, acne prone skin and I’ve tried absolutely everything. I’ve been using Lush skin care products for the past couple weeks and I can already tell it’s improving the health of my skin. The fact that everything is handmade and all natural makes me feel better about using it as well.

I love lush products. I was introduced a couple years ago and was skeptical originally due to the price. However, I tried the ocean salt, and it helped me get rid of some of my eczema. Now I use a bunch of their products and I am constantly getting compliments on my hair and skin. It’s definitely worth it even with the steep price on some of the items. (Plus their all natural and free trade which makes it much more worth it).
When visiting the memorial location ask for Sunny. She’s amazing and will always point you in the right direction!

Whenever I go to Lush, I always get greeted with a hello and the staff members help me out with what to get. When I went to this Lush however, I was greeted with no replies and no one helped me out! Some of the staff members weren’t helping people yet here I am wanting to be helped out! I wanted to know which face mask I should get for breakouts yet I did not feel the need to ask since I was just ignored and didn’t bother asking. What makes Lush nice is the customer service which is why I gave them a 1 star. The have good products but I am giving them 1 star since I was treated with disrespect.

THIS REVIEW IS NOT FOR THE LUSH INSIDE MACY’S. THIS IS FOR THE ACTUAL LUSH STORE INSIDE MEMORIAL CITY MALL. I am a huge fan of Lush products. Literally my entire skin care régime is from Lush. I usually buy my Lush products at the Galleria, amazing staff by the way. But this Lush is closer to my house so I decided to give this one a try. I ended up buying the bubble gum lip scrub, a facial cleanser, a face scrub, and a moisturizer. Needless to say I spent around 100 dollars on all these products. As far as the products go I am super happy with them. But the staff needs some serious help, I do not know if any of this was intentional and I do not want to make it about race but I felt seriously discriminated. First off I was not greeted when I walked in, which is fine it was not a big deal. I was standing around for about 10 minutes without any help. I was the only Hispanic/​Asian person in the entire store and did not really think much of it until it was time to check out. So I was about 3^rd one in line and everyone in front of me paid with their debit card and was on their way. When it came to my turn to pay, I handed her my debit card and she immediately demanded to see my ID. Really? Everyone else paid with their cards and were not ID’d. Even if this was store policy it should be applied to all customers not just one you feel looks suspicious. So I handed her my debit card and she just smirked and swiped it. Yes, very rude. I will NOT be returning to this location. I would much rather make the drive to Galleria where at least I know I won’t be discriminated :)

I am a huge fan of lush and all there products and was ecstatic when they finally opened one in memorial mall! But the employees were VERY rude, I asked for help because I had already been in there 5 min and wasn’t greeted, only to get a rude response. I understand that they are new to this but at least get some training on how to be nice! Hopefully they will get help from the fantastic Woodlands location…

I went to the actual Lush store and was never greeted, but every time I come here they are polite and so helpful!

I have actually never reviewed anything on Unilocal before but I felt it necessary to do so. The store is cute, a bit small and cramped and not the best layout. The products are great, however, the staff leaves much to be desired. I was browsing around the store for easily 10 minutes and was not greeted when I walked in and not at any time did the associates try to help me or offer assistance. I worked in retail myself for a number years and understand that customer service can make or break your business. It left a bad taste in my mouth and I most certainly will not be purchasing any products from their line, at this store or any other LUSH store.

This place is amazing! All it does is provide you with that big dose of smelling and feeling clean with all the fragrant cosmetics they have in their soap bars. From facial cleansers to body pampering soaps and more, LUSH is on the move. Still looking very much so to making my first purchase, but the associates are always eager to assist in letting you sample, answering your questions, and usually have a smile on their face.

This Lush has all your essential Lush needs, and the sales staff are on par with other Lush shops (overbearingly friendly but ultimately well-​intentioned). The real problem is that it is just tucked inside Macy’s haphazardly. I was really pleased to see that they have a proper standalone store being put up some ways down the mall. With running water and room to properly display the products, the Memorial City Mall Lush will be a much better experience.

I’ve walked passed this place a million times and never stopped. Today I stopped, and I’m so glad I did! They have such great products!
I told the sales lady that I’ve never been there before and she was extremely patient with me. She got to know the fragrances I liked and guided me to some products that I fell in love with. She even washed my hands and demonstrated a lotion bar on my arm. A couple other sales ladies even walked by and gave their two cents. Everyone was so kind and knowledgeable.
Yes their products are pricy but they are worth it. Everything is natural, hand made and not tested on animals. The company even seems to have some great values. For responsibly made products I don’t mind paying a bit extra.
I can’t wait to go back and try some face and hair care products.

I went yesterday right when the mall opened around 10:15 (and before all the insanity began haha) and the lady in the store was so, so nice!
We talked for about 30 minutes and she was super friendly and shared a lot of information about the products I was interested in.
This has made me think differently about coming back in the future, I’ll just be sure to come early enough before everyone rushes in!

This place is like heaven on earth to me! I love the ingredients and the quality of the products. Everything I’ve purchased has worked well (facial cleansers, toner, moisturizers and bath bombs). There’s one employee at this location who is extremely knowledgable… wish I could remember her name, but she always leads me right to the perfect products for my needs.

I’m all about reviews and this one deserves It all! I was head over heels over my experience here today. I am most definitely coming back. The customer service was so amazing!!! Amazing job ladies

Had a great experience today at Lush. This was my first time at an actual location (only browsed online). The sales associate took her time to explain and demonstrate the products to me without being pushy at all. Lots of times when it comes to cosmetics I feel intimidated and this wasn’t the case at all. I ended up with 2 Bubble Bars and 1 Bath Bomb. My daughter already used half of the Bath Bomb (I cut it in half) and she smells amazing and her skin feels super soft! I will mos def be back the next time I feel like treating myself!

Lush is known not so much for «cosmetics», but for their bath items. Soaps, bombs, moisturizing bath bombs, bubble bombs, solid shampoos, bath gels, etc. While they do have some makeup and other items, I never come here for those and most people don’t — the bath items are what stand out on their shelves here (literally) for a reason!
Every time I run out of one of their bath products, I always think «I could make these myself» and look up directions online. I really can’t stand the area of town this store is in. It has grown up a lot and traffic is a pain! Then I realize I’m just too lazy to make the items myself and I head out early on Saturday to avoid traffic and pick up my bath fizzies!
Once again though, I don’t buy their soaps or anything other than items you drop into a hot bath to relax and moisturize at the end of the day!

Such great sales reps. They really enjoy their products and explaining things to the customers. Not just telling you, but taking the time to show you (without being pushy salespeople)! I had a hand scrub /​massage, and it was very soothing!
I love that their products are natural and hand-​made. I imagine someone’s big kitchen and people are in there manually mixing together different potions and pouring it into the bottles. awesome.
Anywho, the stuff SMELLS great and FEELS even more wonderful on my skin.

I really love Lush!!! There are many products to choose from!
The staff is also very kind and they allow you to sample whatever you choose.
Items are very high quality and low priced. A definite must visit if you are at the mall!

Every year I go to Lush to buy the women in my life some wonderful bathbombs. They are the perfect gift, especially for someone with a brand new bathtub.
Slowly, but surely I found myself looking at items that I could use.
Now, I’m hooked. Most of the people working there have been nothing but great to me. There is one guy in particular, and I wish I knew his name, but he is the most helpful and nicest guy working there. He once just talked about every single product with me, and it didn’t bother me because I had no clue what to look for.
If you don’t like that, he will back off for sure, but he is very knowledgable.
My favorite bar of soap right now is Sexy Peel, and I love their Charity Pot lotion. Keeps the mosquitos away!
Some of the items can be pricey, but way worth it because they do last a fairly long time.

I LOVE LUSH!
I was introduced by my best friend and wasn’t sure at first, but once I bought one product and started using it, I was hooked!
The service is great. They let you sample the soaps and scrubs and if you have sensitive skin or need the extra moisturizing type of skincare, they can assist you with that as well.
I’m a big fan of their bath bombs. They’re great to soak in a hot bath after a long day or week of work.
Among the other products I’ve tried:
Body wash
Hand/​body soap
Face scrub
Body scrub
Shower gel
All pretty great products! You can read reviews online before buying:
.

I have been a fan and avid user of Lush products since stumbling into a store in Toronto in 2002. I was enchanted by the market-​style display of the goods, and the fact that Lush eliminated as much packaging as possible in order to avoid charging consumers for containers. Since then I have come to respect Lush for its corporate ethics and to love its unique scent combinations.
Lush is actually a British company (
) licensed to a separate owner in North America. I actually do most of my ordering from the UK website as even with the exchange rate it’s much cheaper! The prices really have gone up a lot in North America. Lush started as just standalone stores, which I really think is the best experience, but a fairly recent partnership with Macy’s means that they have a little display in many malls now. Such is this location.
It’s a fairly typical Macy’s Lush– I tend to think the strong scent of Lush stores makes them ill-​suited to being part of a department store, alas. Although there’s a Galleria location (also in Macy’s) that I generally like better, Lush Memorial City is unique in having the fresh face masks– the holy grail of skincare products. These must be kept refrigerated, and have quick expiration dates– I can never use all of them despite covering my entire face and neck, but by God, they’re worth it. Cleanse with one of their amazing cleansers, steam your face with a toner tab in a bowl of hot water, and then apply one of these fresh masks… oh man.
My favorite products = the shampoo pucks (thick hair like mine uses too much liquid shampoo), Sympathy for the Skin lotion (all of their body lotions really), and Dream Cream– which is a miracle cream. My husband and sister swear by Fresh Farmacy for having taken away their zit problems and gracing them with clear skin.
If the prices seem high to you keep in mind that the lotions do take a long time to use up– or do what i do and save a bundle by ordering online. Hehheh.