MySmile

I bought a groupon voucher for teeth whitening in this place. The treatment was long, painful and when I checked out, I had to pay extra money that was not told upfront. Ended up paying much more than I expected. Watch out as you buy the voucher very cheap but when you get to this place, they charge you fees that are higher than the voucher itself. On top of that, I didn’t notice much difference between the before and after regarding my teeth colour. Never again.

Bought my Groupon $ 52 for teeth whitening as I sat in the Galleria Mall across from My Smile. Walked in and asked if they had any opening since need to make appointment and she said «Yes». Once I mentioned Groupon she looks in disgust and says I need to come «Only at a certain time». After I said I am here and they have opening she accepts me and then tells me it will be extra charge of $ 17.99 for Fees (terms says $ 4.99). Plus they hate Groupon and prefer Living Social for their deals (odd she would say that). I canceled My Groupon and got my money back

Like everyone else, I got the Groupon voucher for a 40-​minute session, which I chose because my teeth are somewhat yellowed over years of drinking coffee. After purchasing the voucher, I called the office to make an appointment, and they had no problem squeezing me in during my lunch hour.
The office was very clean, and the technician was nice and professional. She prepped me for the procedure and told me what to expect for the 40 minutes. While I was under the light, she turned on a movie for me, so that was good!
I did feel some pretty moderate discomfort after 30 minutes, but powered through. Not sure how anyone could do an entire hour’s worth. I will say that the pain stopped pretty much immediately after the session. The tech gave me a fact sheet on what to avoid while my soft tissues recover, and sent me on my way.
All in all, it was an easy office visit, and went way better than some of these reviews make it sound like. The only reason I’m not giving five stars is because, quite frankly, I really don’t see much of a difference in my teeth. They do show you the shades before and after, but I thought she chose a darker shade than they really were for my «before» to make it look better afterwards. That said, I know that most of the super-​white smiles you see in media don’t happen overnight. She did give me a voucher for a heavily discounted touch up session, so I may go to that in the next few weeks to see if I get more white.

Recently, a friend of mine was telling her story about this company, so I thought I would share mine.
A few years back I saw an ad around Valentine’s day, something like buy one, get one free, and decided to take advantage of that offer. So, here I am, around lunch time on my day off showing up at their location to see if there is any appointment available within the next one or two hours. I thought I would shop in the meantime in the Galleria, while a seat becomes free. The associate — who was alone in the shop — told me that she has one right now, but the (credit card) machines are not working, so I have to pay with cash. There was an ATM around their office, so I took out cash (and got charged extra for the withdrawal both from my bank and by the machine, because it was not the ATM of my own bank… which turned out later), and was ready for the treatment. Can’t remember how long I had the whitening done, but did not see much change (and no, my teeth are not yellow at all, I am not a smoker, don’t drink coffee or wine at all either). In addition, I had a terrible pain on one side that lasted for a few days. About 2 weeks later I had a dentist appointment (he does whitening for double-​triple price than MySmile, so this is why I went to the Galleria), and he discovered a hole on one of my teeth that — per him — was probably there before the whitening (I go to dentist in every 6 months, so the hole developed in the last 6 months). He also told me that every whitening should be preceded by a dental examination, and next time don’t just jump to get a whitening. I had to agree with him.
And one more interesting thing… especially for the owners of MySmile: I asked the associate whether I will get a receipt for my payment, and she did not really want to give one (remember, I paid cash… when she was alone in the office… during lunch time). I said that I have a Flex account that might refund something (well, I was not sure about that though). She gave me a receipt, NOT showing the company’s name, address or phone number, and the only thing she wrote on the receipt was «BOGO» and the price (almost $ 200). Maybe the date? Cannot remember. Watch out whom you are working with.
And remember to get a dentist’s opinion before you get whitening.

Bought the 30 min in office from Groupon.
I did not see a difference on my teeth. They look exactly the same. Not sure if it is just not enough time.

I bought a Groupon for a «30 min in-​office teeth whitening session for two» from MySmile that expired on ⁰³⁄₂₆. On the Groupon, under «Fine Print», it says, «The amount paid for this voucher ($ 79.00) with MySmile Inc. NEVER EXPIRES. The promotional value expires March 26, 2015.»
Today, I called to use the credit that I have and Savannah, (couldn’t really hear her well) the general manager at the Galleria location, was really rude to me.
First, I told her my situation and that I would still like to use the Groupon (as a credit) and she said she «couldn’t even hear me», so I spoke up. Then she finally heard «Groupon» and rushed to tell me that I can only book certain days and times, which I was fine with. Then I asked her that since the Groupon initially was for two, do I have to bring someone else or can I use the entire credit for myself? To which she interrupted me and said «You can come in at the same time.» So, I said «Hang on, I’m trying to explain that its expired and I want to use the credit.» Which she said, «We don’t accept expired Groupons» and I explained that I spoke to another representative at the company, she said they did. Savannah probably just couldn’t have someone telling her she was wrong, so she said «I’m the General Manager here and there is no one that’s gonna help you!» and hung up.
I used to be a dental assistant at an Oral Surgery practice and I can’t imagine ever talking to anyone, patient or not, like that. I understand that people have bad days, but people that could potentially bring in more customers with amazing reviews should not have to experience your bad day with you. I called Groupon and got a refund because I told the customer service there that I can’t have someone that rude care for my teeth. Thank goodness customer service is good everywhere else in the world.
I would give this place zero stars, but the first representative I talked to saved them.

I recently visited MySmile in the Galleria and was blown away! From the very get go I had incredible service! Heather, the manager, was very friendly over the phone and in person. Not to mention she did a fabulous job on my teeth! My expectations were shattered in the best way possible and my teeth are looking the whitest they have in a few years!
I will definitely be returning soon! :)

I purchase a group on voucher and it was amazing !!! The place looks clean and the lady that checked me in was amazing !!!
My teeth looks amazing !!!
I actually made an appointment for next month !!!

I rarely write reviews because I am either too lazy or don’t want to harm anyone’s business. However, I do feel compelled to warn people about this place which offers the «Million Dollar Smile» whitening procedure. Like many others, I bought a 45 minute deal on Groupon and immediately booked my appointment. The technician/​front desk lady was nice enough, but my problem was with the actual method of the treatment. They put a fairly large gel tray in your mouth and then place a VERY HOT UV light directly in front of/​above your mouth. It was probably 1.5x the size of an iphone, so you can imagine that it covered a significant amount of facial surface area, meaning not just your teeth but the entire area around your mouth. I know my skull ain’t that tiny.
The tech had put Vitamin E oil on my lips and gums to prevent irritation, but last I checked doesn’t oil attract even more UV light? I dunno. So she explains that they first treat you for 25 mins, let you rinse your mouth, and then do the other 20 mins. She puts the tray in my mouth, covers my gums and lips in oil, and turns on the light, telling me she’ll check on me in a bit. Anyway within 5 minutes my whole mouth area started BURNING like a sun burn type of burn. I’m no tanning bed virgin nor do I easily burn btw so I can handle a good amount of UV, but this was downright painful. I thought maybe I’d get used to it but no. After about 15 mins the tech came to check on me… I typed on the phone (since I couldn’t talk w the tray in my mouth) that the light was too close and was burning my face. It’s honestly my fault for not leaving right then and there. Anyway she moved the light back a few inches and walked away… Still painful. I couldn’t wait until those 10 mins were over. Finally she comes back and turns off the light, and I told her I couldn’t continue the rest of the treatment.
She said I could continue the rest treatment another time, so I gave them two stars for the offer to complete the service. However, I am gonna pass on getting my face burned again. I recommend Platinum White instead if you can find a Groupon for that. I really need to do more research before getting Groupon-​happy, and I urge you all to do the same…

I visited the MySmile office in the Galleria, next to Nordstrom and I absolutely loved the service. The lady there was very attentive and checked up on me frequently to make sure I was doing okay; she was very nice and friendly. Teeth whitening can be a painful and uncomfortable process but I really enjoyed my experience at MySmile. I highly recommend! My teeth came out 6 shades whiter and I am loving my smile :)