Ntb-National Tire & Battery

We are very pleased with there customer service and speedy service. We take an average of 30 cars here per month to get serviced and never have we had an issue Barry, Yolanda and their team are great I would definitely recommend them to any of my customers.

I am very pleased with the excellent customer service and repairs they have done with my vehicle! Every employee is friendly and professional! I recommend NTB for any and all car services!

Terrible workers. No one services here, still trying to figure out if anyone works here. Never have seen worse service and lack of customer service.
DONT COME HERE. STAY AWAY

I’m definitely satisfied with this store and will frequent it again.
They’re not always the speediest but the management and customer service has been excellent. All my interactions with them have been positive and the manager clearly cared about my experience with them. I appreciate that, especially since services on this side of town tend to be hit or miss.

My previous experiences here were great, but after my last experience here I am going to have to give them 1 star. I needed an inspection done on the car during my lunch break and the guy said he would get on it right away and that he was going to get the car. 20 minutes past by and I checked outside and I saw my car still parked where I left it. I asked the guy «I thought you went to go get the car?» He said oh so sorry I will go bring it in. I asked the guy if I needed an inspection, because I still didn’t understand the new one sticker rule and said yes I will need one (we will get back to this later)
So they bring the car in and he came back out and said that it will take longer even though he told me that it would not be a long wait. I told him I had to get back to work luckily my job was just around the corner so I ended up walking to work and I had to go pick up the car after work. The guy mentioned that something was going on with the battery but all it needed was tightening of the connections. So because it ended up taking longer than expected as a customer service gesture he said he would take care of it free of charge. So after work I went back to go pick up the car. After I paid for the inspection he told me that I had to go to a Harris county court house to pick up my registration sticker. I was confused because I already had my new registration sticker that I got last month. I left but something was not right so I investigated further and it turns out that I did not need to do the inspection after all. All I was suppose to do was take the sticker off after it expired and I didn’t need to do an inspection 90 days before the registration sticker is about to expire. I was upset so the next day I called to complain to the guy and that I wanted my money back. The guy didn’t even apologize and no refund was given. The guy lied to me saying I did need one and they got my money so 30 dollars down the drain. And that’s not all! A few days later my car started having difficulty starting. Remember I mentioned he said something was going on with the battery? And that he would take care of it? Well now instead of fixing the issue he made it worse.
I am never come back here again it was a very horrible experience.

Stopped here today for an oil change. The lobby was empty. It seemed like I was bothering them by requesting service. They told me it would be over an hour for the oil change. I feel like they told me this so I wouldn’t stay. Well it worked. I took my business somewhere else.

I love this NTB location and the front desk man Jimmy provides great customer service! He is very nice and genuine at his job. I’ve noticed he recognizes all the regulars today. He’s helped me and knows how to keep a positive attitude.
I do recommend this place because I’ve gotten nothing but good service here (for a good price)

With «tire» being in the name of their business, I would have expected paying a pretty dime for some nice directional tires would have resulted in them being mounted properly.
They mounted the tires backwards. Yes, seriously. Even with an arrow on the tire pointing the correct direction, to make it idiot proof. .. or not.
After discovering this later, they did fix it. That tech did know what he was doing. They apparently do hire a lot of newbies and I question their training. While waiting in the customer lounge, a customer was told that they’d have to wait longer on an oil change because the wrong filter was put on. Yes, seriously.
The Buy 3 Get One Free promotion brought me in originally. Mistake. I will stick with Discount Tire and/​or also buying tires from Tire Rack and having them mounted by someone I trust.

Not a fan of this NTB and I have tried numerous times to change my opinion of them but unfortunately I will not be back. A few years ago I bought a set of tires from them and that is how my business relationship with them began.
In regard to their service, they are extremely slow and did not complete work as they promised. They did not rotate my tires properly. One occasion they informed me that is not what I paid for even though the invoice stated differently. The next time they informed me ALL oil changes come with a tire rotation which would contradict what they previously said. On one occasion I witnessed a worker go around my car running the electric lug nut tool acting as if he was taking the lug nuts off my wheels and rotating the tires, when in actuality he did absolutely nothing. When I asked the cashier why my tires were not rotated he stated they were. I said no, I watched him and he did not move one tire. After going to speak with the staff he apologized and said he could not get the lug nuts off, so that is why he did not rotate them. Uggh so if I did not witness him doing nothing then I was to assume they were rotated. A reason I do not drop my car off and come pick it up later.
Another time I watched a guy completely disregard my tires and take over an hour to change the oil. He was bouncing between my car an other ladies car who arrived 20 mins after I did. I brought the tires not being rotated to staff’s attention. Once again and he said, the worker was unaware that he was to rotate them.
Another time I scheduled an oil change online with them, which is $ 19.99. They did not honor the appointment time. They told me they should be able to get it in shortly but they were backed up and apologized. Took them over an hour to change the oil even with an appointment.
Tires may be a hassle to them but for the price tires cost I would like them rotated and balanced properly when I request it. I do not think that’s asking for too much. They are called National TIRE and Battery. They do not completely check fluid levels either. Something as simple as windshield wiper fluid was not added to mine and it was near empty. I ended up going to the store and buying some.
I now go to another business that I like much better. I recently bought a new set of tires from them and also set for my mom. They have no issue rotating the tires or completing oil changes in a reasonable amount of time. I would not refer someone to this NTB location and it has made me think differently about the company as a whole.

I had an oil change and tire rotation. They left greasy hand prints on the hood and finder. Oil streaks were running down the fender and the oil filler cap was just sitting in position, not even a quarter turn of tightening.
I requested the tires be balanced along with being rotated. They said they were but they were not. I went to the competition and witnessed them balance checking the next day and three of the four were out.
Their work was unacceptable.

Went in on Tuesdays because my car was acting like my battery was bad. Dropped it off a little after 3pm. Told them I’d be back to get it after 7pm. They said it would be finished. Went back later and was told my car was finished. Paid my $ 160 and took my car home. The next day my car won’t start again. I’m now panicking thinking my starter or alternator has gone out. My roommate does some checkimg and he sees ive got a dirty battery with acid leaking all over. He takes it back to NTB for me and they tell him that is not their brand. Apparently they never actually put the battery in in the four hours my car was there, and then told me it was finished. They did give me a new battery, and my car is fine now, but really? Not good NTB. I won’t be back.

Made an appointment to patch a tire at 7:30am. It is now 8:45am and a mechanic (with tear drop tattoos on his face) just now asked me «which tire do you need repaired.»
Don’t make me an appointment at 7:30 if you know you won’t be able to see me until close to 9am. It’s a common courtesy.

This place is extremely SLOW! You’ll be waiting here all day just for a simple alignment and tire mount & balance SO clear your day if you have anything going on.

I bought a coupon for this place for $ 30
(it’s 1^st time free, 2^nd time ½ price, 3^rd time free and so on for 6 times) my first ntb location I visited was stafford Houston. Customer service was horrible. the 1^st time free include tire rotation too. I waited about 1 hr and my car is finally done. I went and check my car they did not even rotate my tires and the # they write on the sticker is very confusing. Good thing I have a self alarm telling me my next oil change.
Today is my second time. And this time i visit the 290 location. This time I took my mom with me and this is going to be my last time. Not only it take up to 2 hrs. The customer service is even worst then the one in stafford. There is a guy he is very pushy. I just want a oil change. He keep bullshitting me bout I need this and that done. For some brake change he said he’ll give me discount for $ 1400. Come on… 0_​_​_​o. Crazy… I had told that guy I just want a oil change and that my boyfriend knows lots bout cars. And usually he take my car to his friends and checkup bout every 3 months. Just bc I don’t wont service today; Then his going the dis. My boyfriend saying that I wouldn’t let my girl friend drive a car in that condiction and stuff. Saying that I’m dating the worst person!!!
If I can give it a 0 star I will!!! This is the worst service ever. I will definitely not return and nor tell my family to come here!!!

While beginning my trip to Austin, I noticed that my car wasn’t driving right and suspected that one of my tires had separated on the inside. Finding Discount Tire closed on a Sunday I found NTB. I noticed they looked a little busy and assumed this wouldn’t be an in and out kind of service, but hey, I needed a tire so I was at their mercy. So when I was told that it would be an hour or hour and a half I wasn’t thrilled but was polite as always. At an hour an a half, I walk outside and see that they are replacing the wrong tire! Really? How hard is it to read the work order? And even if the work order is wrong wouldn’t the obvious asymmetrical bulging on the back left be a clue?! Jus sayin’. So now it’s going to be ANOTHER 15 minutes. I’ve been here over two hours. I’m NEVER getting to Austin and NEVER coming back here.

I have used NTB for years, for tires, batteries, oil changes, brakes, and most any mechanical work I needed. I have always found them honest.
And whatever they did fix, it was fixed. I cannot say that for many other places I have gone for mechanical problems. If it is something they do not have the expertise to do, they tell you and then you end up going to Dealership and getting it fixed and screwed, but what can you do?
Many times you have to wait around a long time because they do not inventory auto parts at their location. They order them from nearby auto parts stores, so you have the wait time there as well. But, I am sure this is a good business model and helps keep prices from sky rocketing, so I am good with it. (They do inventory most tires, batteries, wheels, oil, just not cylinoids, water pumps, etc)
There were two times that I bought batteries there, and they died two weeks before the 2 year warranty was up and they replaced them for free both times. Plus you get free tire rotations when you buy tires from them.
I have always had very good luck and service at this NTB location.
Waiting room is ok, but it always, always has this strong mechanical smell. It gives me a headache, so I don’t like that. But as long as they continue the service, I will keep returning there as needed.

Fools work here. For the prices mechanics charge you would think they hired doctors instead of high school dropouts. I came here because I had a coupon for a $ 15.99 oil change. The first time I came on a Saturday afternoon, and was told I would have to wait an hour and a half. NO THANKS. «Come back tomorrow morning though, maam, and we’ll have you in and out. We open at 10.» I arrive at 10 o’clock on the dot, and I kid you not, there were 8 othere people LINED UP at the door. I asked the same guy I spoke with the previous afternoon how long this would take, once again, over an hour. Once again, NO THANKS.
Still in desperate need of an oil change and wanting to use my coupon because it’s a good deal, I come back Monday after work with my husband following in his car so I can leave the vehicle. I leave it at about 6:00 and we go see a movie. We return between 8 and 9 and I find my vehicle sitting in the front lot both front windows down, doors unlocked. SERIOUSLY?! I could have had valuables in my vehicle. It is NOT their car to decide to leave it sitting like that. I ask to speak with the manager, and he is apologetic, but says «It’s only been there about 5 minutes, and nothing was stolen, right?» NOT RIGHT. I don’t care if it was 5 minutes or an hour, I trusted you with a valuable possession of mine (my car) and you betrayed that trust.
Still fuming, I turn on the car and my maintenance required light is still on. I go back in, and they told me they tried, and can’t get it off. The manager comes out and tries again in front of me, and it still won’t turn off, so he tells me to go to the dealer to get them to do it. Once I get home, I realize they have also neglected to change the sticker in the upper left of my windshield, so I’ll forget for sure what mileage I need to get my next service.
All around bad experience. I won’t be back, even with a coupon.

All I wanted was my tires rotated and balanced.
I found a coupon on
for this service for $ 19.95. So I take my car to NTB after work one day, and several interesting things happened.
First, they lost one of my lug nuts. Granted, it only cost $ 1.61 and a trip to the store, but I got it replaced.
Secondly, they tried to charge me almost EIGHTY DOLLARS to rotate and balance my tires. They gave me a difficult time about honoring my coupon, but they finally relented.
And lastly. and this is the part that really made me write this review, is that they told me my car needed shocks and struts replaces. Don’t even go another 5000 miles on them! Of course, the struts are dealer parts, so they’d have to order them from the dealer. $ 400 in labor alone, not including parts.
I knew I needed my rotors turned, and I’m VERY picky about who does my brakes, so I made an appointmet with Baker Nissan on 290. I asked them to throughly check over the vehicle and tell me if there were any issues, and to pay special attention to the suspension. The car is a 4 year old Altima, and has about 43,000 miles on it.
My service advisor suggested I replace my drive belt, as it was cracked (which they showed me), and I agreed to this. Then I asked «You didn’t find anything wrong with the suspension?»
«No»
“But NTB told me I needed my shocks and strusts replaced”
«NTB lied to you»
And with that in mind, NTB has lost my business forever.

Open until 9pm on weekdays, they were a lifesaver when my car battery went dead. They had me in and out in 30 minutes! I first went to Walmart but they didn’t have my battery. NTB’s quote was more expensive — by $ 25 just for the battery, didn’t include installation. Since it was an emergency so I didn’t care. I was just happy they were still open.