Optical Illusionz

Great place. Joel is awesome at helping you pick out frames and ordering. I brought my mom here and she had a great experience too!
A friend referred me and I highly recommend this place.
Will def be back !

This is by far the best store for eyeglasses in Houston. I have been going there for two years and Jonny is incredibly talented and has a great eye for what looks good on you. I live near this location, and if he happens to be at the other location, he’ll meet me at this store. He also knows what looks good on my face and will bring glasses from the other store that he wants me to try on.
I’ve purchased five pair of RX glasses and sunglasses, and I always get compliments on them. I give Jonny all the credit because he worked with me to narrow down the choices, because sometimes I get a little too carried away with trendy styles. Optical Ilusionz has a great selection of glasses from numerous designers, and their prices are very reasonable. They also accept CareCredit, which definitely helps when you’re on a budget like I am.
I lost the sight in my left eye two years ago, and believe me, I would never let anyone but Jonny take care of me. I’ve referred many people here because you get the «red carpet treatment» each and every time!

I don’t know where to begin with this place. My experience started out okay. I had an appointment with the optometrist here for an eye exam, the doctor wasn’t very personable in my opinion. The whole exam was a bit awkward, he didn’t talk much and when he did I just wanted him to stop. I’ve been to several optometrist in the past and they were all very friendly and easy to talk to. This one was different.
Anyway. Done with the exam. Whatever.
So I pick out a set of frames, the lady that helped me was very nice. She gave me suggestions on what looked good on my face. I ended up finding a pair I really liked. We start going through the different types of lenses I can get and all the upgrades I can do. I was very interested in getting transition lenses. The girl helping me convinced me not to get the transitions with the extra dark shade because apparently most people don’t go for it and it would look odd. I took her advice and didn’t get the extra dark.
When I finally got my new glasses with my customized lenses, the frames were scratched and the lenses were not dark enough for me when I would go in the sun. They had no problem ordering me another set of frames but because I wasn’t happy with my choice on lenses and wanted a darker shade instead, they charged me a restocking fee of $ 50 to return the old lenses and order the darker ones. Remember, it was THEIR recommendation NOT to get the darker lenses.
I paid the damn fee. I needed my glasses to be perfect. So I wait another week for the new set of lenses to arrive, they finally come in and guess what. The lenses are scratched! I wanted to explode but I held it in. I let them order me another pair of lenses once again, making me wait an additional week. The day finally comes to come pick them up, Guess what. SCRATCHED SCRATCHED SCRATCHED! Worse than the first! At this point I wanted my money back.
I asked for a refund and the guy helping me told me they can do that if I like but they would charge me an additional restocking fee for everything on top of the restocking fee I had already paid! Again, NONE OF THIS IS MY FAULT.
I told them I did not want another replacement. The guy helping said I would have to speak to a manager (who was not in) to proceed with a refund or a different solution.
I am so pissed off. I just want my money back. They couldn’t take care of me as a customer. I will not be coming back here again. I left the glasses there, didn’t get my money back from them.
I contacted my credit card company and explained to them my issue. They credited my account for the purchase almost instantly.
I’m sorry but when your dropping almost $ 1K on a pair of glasses, it better be perfect.

Dr. Kovacs and her staff are great. They were very thorough with the eye exam and tests, and the explanation of everything.
Very friendly, professional and personable. When I came back a week later to pick up my contacts, Dr. Kovacs remembered me by name, and made a point to ask me how things were going with my new career.
The frames and lenses are a little pricey, but I had a Groupon which helped a lot.
I will definitely be returning for my next eye exam.