O’reilly Auto Parts

Way better customer service than their rivals next door. I actually got helped as soon and I walked in and checked out within a minute. Even while there was customers in front of me. Save yourself time and come here before Autozone.

When I Informed one of the employees, that I had oil to dispose of, I was told she «thinks» it was full. With 2 employees in back (two working right by the tank), the manager and another standing at the counters with her, I laughed and asked could «you think?». She corrected «Oh. Yes, it’s full.» (without checking for sure). The manager and the other looked at me and nobody said a thing. So I asked «Can someone check for sure? I don’t want to have to find another place, if one isn’t sure…». Her reply was «No. it’s full. I remembered checking earlier, with the little stick and it showed me that it was full, cause that’s how we check it… «like I needed the process broken down to me like a child. Seriously, I had to bite my tongue. I understand that some customers can be really annoying and times can be busy, but all I wanted was a solid confirmation. Because of traffic, it took me another hour and half to get to another place that would allow me to bring the used oil in. And since it took that extra amount of time, I had to put off the work I was setting up to do till the next day, due to sun setting while in route. (I don’t readily have the lighting, for working on the car at night.)

I came in needing to get my battery checked. My battery was fine (& still under warranty) but needed to be charged. So, they flash or quick charged it for me. It took about an hour and they gave me a chair to sit & wait with them. I ended up not staying there the full hour but when I returned, they were very attentive and helpful. The manager personally helped me and gave me the information I needed. Not a bad experience at all… even though the situation was sucky.