Pep Boys Automotive Supercenters

Service here is always hit or miss. I really hate that. Arrived at 8am for an oil change. Was told, «Sorry ma’am, I won’t have anywhere here for an oil change till 9». ??? Umm, maybe I’m being unreasonable but I would expect an automotive service center to be able to perform oil changes from open to close. Particularly a chain.
And don’t tell me about setting a damn appointment. It’s an oil change, not a doctor’s visit. I need convenience.
Ah well… off to a competitor.

I came into Pep Boys at 12 Noon on a Wednesday and walked straight up to the service desk. I only needed an oil change but I noticed a manager’s special with RainX windshield wipers.
Despite knowing I’m being gouged, I opted for the special just to be a good customer and also to resolve my own minor windshield wiper problem. Instantly the rep asks me if I’ve made an appointment. When I reply no, he flinches and says «We can take care of you.» I had planned to drop off my truck and cross over the street to the gym and spend an hour or so getting my lunch workout in. Something told me I wasn’t going to be happy when I got back.
I walked back over at 1:15pm to find my truck in the same place I left it. When I went in to pay, the same clerk nervously says «Let me check on your vehicle.» Realizing they had not touched it and that I’m running late, I opted to cancel the service and drive back to work.
Summary: I’m really disappointed that A.) A simple 20 min job couldn’t even be started within 80 minutes and B.) that my business as a walk-​in customer is disposable to them. I would probably go back if I got shot in the home depot parking lot, just to use the phone.

I don’t quite understand how everyone seems to be writing terrible reviews for this pep boys location. Yes, you’re not the only customer they have and you’re generally going to wait a little while because it’s a very busy location. News flash, you’re not the only person in the world with car repairs. With that being said — I’m highly satisfied with the service manager, Nick. I dropped my car off on a Saturday late afternoon knowing that I wouldn’t get it back until Sunday. On Sunday the power on the entire block went out rending many locations on that street unavailable therefore it was late afternoon until I realized I hadn’t heard anything. After attempting to call them and not getting through I drove down there to be greeted by Nick, the service manager. Nick was extremely friendly and apologetic. Long story short I wound up taking my car back until Monday evening when I dropped it back off with Nick. He has serviced several of my vehicles and a extended wait time or a power outage isn’t going to change the high level of service and courtesy i was provided. Not only is Nick friendly and knowledgable, so is every other staff member I’ve had the pleasure of meeting in the service department. Overall, I would definitely recommend. (At least to those who realize they’re not the only person on planet earth who might need an oil change)

This location is okay, the staff is always new since they have a pretty high turnover rate. The managers take their job way too seriously and they knowledge of the employees is lacking. On the flip side the store sometimes has some pretty good sales on some items. Its not good or bad just average, if you need some automotive parts for a do it yourself job you could probably find them here

This is my sister’s experience. A simple oil change took an hour to complete. They made her late for a doctor’s appointment because a 20 minute job took an hour. They lied to my sister stating that her 20 minute old tires needed replacing. She just bought two new tires at Discount Tire which is next door to pepboys. Also, they said her rear shocks (replaced less than a year ago) were leaking and were causing «feathering» on her rear tires («uneven wear» is a more common term). Discount tire put the NEW tires on the rear axle, and the older tires on the front! How do you get brand new tires mixed up with uneven tread wear pepboys? I inspected the rear shocks and they were both bone dry, top and bottom. Their multi-​point inspection failed to notice the extreme battery terminal corrosion but they sure tried to sell higher priced oil and a new air filter in addition to their service packages. To be fair, the air filter actually did need replacing. They had a chance to make legitimate sales and gain confidence with my family, as the front shocks /​brake pads are due for replacing, and the battery terminal needs service. I guess they were hoping my sister did not know anything about her car, not to mention they were trying to be flirtatious to make a sale even though the guy clearly had a wedding ring on. Super unprofessional experience and dare I say sexist! What a joke. There will be no 2^nd chance and i’m alerting friends and family of our experience via social media. What a disrespectful and untrustworthy company, you done goofed pepboys!

Courteous on phone when setting appointment. I was 2^nd when I arrived. Only getting oil change and tires checked. It’s been 2 plus hours, walked to lowes and back. Still not done. Have a lot of time or someone pick you up. Positive is that they have a huge walk in auto part store plus some other stuff.

Everytime I have come here I have received great service. The staff are super nice and don’t treat me like a dummy. They always check to see if something is on sale or on special. They always return my phone calls and answer my questions honestly. Thanks Pep Boys for being «women» friendly.

I’ve been here four times, but I don’t think I’ll return after my last visit.
Prices are fairly inexpensive and service is on the slow side (45 minutes for an oil change, with no one ahead of me).
They push their «go online and make an appointment» all the time, so I was very disappointed when they refused to honor an appointment I’d made last Saturday. They were behind, they had computer issues, etc… bottom line, my «appointment» would be delayed three hours.
This is not the sort of service I have come to expect from Pep Boys, and there is plenty of competition for my auto servicing dollars nearby in the Copperfield area.