SignatureCare Emergency Center – Mission Bend | Sugar Land

This place was great! All the nurses and doctors had a great sense of humor. It was great they made me feel really comfortable. There was no wait time. it was very professional but very friendly. Plus you had my daughter’s favorite coffee. I usually dread the er but this was nice. I will definitely be coming back here instead of the hospital er.

Great service, friendly staff, no wait time. Took my grandson to the ER for his asthma, before I could even finish filling up their forms, they took us in and the nurses started doing what they needed to do before the doctor came in. Told me what my cost would be before they started the treatments. Hopefully I wont be receiving additional bills later…

Within minutes of walking in the door my 18 month old was seen and treated. The nurses and doctors were super nice calming and helpful. The rooms were clean and equipment up to date. After she was treated we were out in a reasonable time. They are open 24 hours an well staffed which is awesome
Not sure how the bill looks yet but pretty much no matter where you go for medical treatment in the US these days the bill is always sky high even if you have good insurance so I am not able to comment on that yet. Although, they did say they charge the same as a regular hospital ER so I’d much rather go here than a hospital ER. Very much less crowded too

The staff here was amazing. They thoroughly tested my husband and took time to explain everything. The diagnosis was spot on. Airianna at the front desk was very helpful as well. Will definitely come back here again, if needed.

Very professional staff! Airianna was very helpful in understanding my copay. Highly recommend

The service was great. The staff was friendly. There was virtually no wait time. I would come back in the future should the need arise. They have Keurig coffee.
In the aftermath:
It is difficult to get someone from billing to answer or even respond to phone calls and voice mails. They will file a medical lien against you and will not get back to you to explain why. I am very displeased with their level of professionalism pertaining to their administrative functions. I’m downgrading my review by one star as a result.
Another update:
Well, there’s still no contact or resolution. How can I even begin to settle a bill if I cannot even get a return call or fulfillment on a commitment to make contact with me. I cannot recommend this place on the grounds of principle.

This place was fantastic! There was no wait to get in, the staff was very nice and the doctor’s treated my dad great and promptly organized his transfer to another facility for additional care. Its very convenient to have a facility so close by.

Excellent staff and the wait was super short (was still filling out paperwork when they called me)

Went here last week when my husband injured his finger. Felt welcome and reassured from the moment we walked in. The front desk staff was friendly and helpful. The facility was spotless and very nicely decorated. We were taken back to an exam room immediately and saw Dr. Braun. He was very warm in his bedside manner and thorough. He sat down and got the whole scoop about said finger injury and carefully looked it over. After a couple X-​rays (which he looked over with us, and pointed out exactly what was going on), he placed a split and it wasn’t long before we were on our way. The nurses were all super nice and professional and made sure that I (the super pregnant wife of the patient) was doing ok too.
Would not hesitate coming back here or referring friends to this excellent facility!

Friendly staff. Receptionist was very warm and welcoming. Nurses were friendly and reassuring. Doctor was knowledgable and patient with me. Great staff here.

Great service! Very professional staff and they took care of my migraine within 30 minutes!

Signature care got in touch with me and did everything in their power to accomodate me. Extremely pleasant people who make you feel like you are not alone in your struggles. Thank you very much for reaching out to me and helping me in every way possible

This place is amazing! The entire staff are so friendly and helpful. I brought my son in to get stitches due to an accident he had at school. The doctor and the nurses were so awesome at there job that my son stayed still during the whole procedure. I took him yesterday for his follow up and to get his stitches removed. I would definitely recommend this place to anyone with kids. Mercedes and Jordan were awesome. Thank you guys for making my son and my experience wonderful. This my place to go from now on with any of my emergencies.
Thank you,
Jennifer Turcios

The service was great. The staff was friendly. There was virtually no wait time. I would come back in the future should the need arise. They have Keurig coffee.

This is definitely the best ER!!! Dr. Golla and staff treated me from the moment I walked in as if I was the only patient in the facility. Like most of us do, I diagnosed myself before I went in. Thinking antibiotics would solve my problems. Dr. Golla suggested lab work, a CT and an ultrasound. All were performed within 30mins. Test results were received just as fast. Unfortunately, the results were not good and I would need to have surgery. I assumed that I would have to be transferred and admitted into a hospital. That wasn’t the case. Dr. Golla called a general surgeon over to see me. They were able to get me into the Operating Room the same day. Their physicians have continued to follow up with me since I’ve been home. I strongly recommend SignatureCare and definitely will go back if me or my children have another medical emergency.

The entire staff was friendly. I was seen immediately and was out of there in no time. This was my first tome there and i will go back when needed.

Absolutely Amazing!!! Today is Christmas, I have been having a severe cough for about two weeks, I was in the middle of watching Star Wars the force awakens, and I just about had it! So I look for a place nearby and it happens to be signature care down the street! Man the facility is clean! I mean High Definition 1080p clean lol, the young lady in the front desk was very nice, and was very brief because she was getting me to a doctor asap! My RN was Mrs. Campbell and she was the nicest RN I have ever encountered! Usually some are mean but this lady was on point and very sweet and reassuring. Now Dr. Braun, he is Godsent!!! He made sure I was taken care of and was very knowledgeable and answered every question with reassurance,. I trust my life with this team and I will now go to them from now on. I’d give 6 stars if I could, oh by the way the security guard was a really nice guy as well, he walked me to my car and made sure I was ok to drive! I’ve never felt so taken care of!

My mom was complaining of calf pain for a few days and thought it was just a muscle cramp. I convinced her to get it checked out so we decided to come here. We didn’t wait long to get a room in the back and be seen by the doctor/​nurse. When the doctor came in I told him my moms symptoms and how she thought it was just a muscle cramp. So he ordered an ultrasound of that leg. The ultrasound technician wasn’t friendly at all. My mom came in for CALF PAIN and the technician didn’t bother using the Doppler on my moms calf. She only used it from the groin to the back of the knee. When she was done she didn’t say a single word and walked out. She also didn’t bother wiping off the gel from my moms leg. When the doctor came in with the results he told her she was negative for any clots and handed her a sheet with information on muscle cramps. I asked him if he could please order some lab work to check if she had any blood clots (d-dimer)…he also ordered a potassium level. I was very confused as to WHY this wasn’t done when we first arrived and WHY I had to ASK for it. So eventually someone came in to get the labs and start an IV. That lady obviously hit a valve while trying to advance the catheter of the IV and my mom started crying (it was painful) and the lady didn’t take the darn thing out! She was trying to force that IV in her! She finally stopped trying to force it and took the whole thing out. When the results came back the d-​dimer was elevated (indicating a potential clot). The doctor asked my mom to come back on Friday (this was on a Sunday) for a repeat ultrasound. The next day (Monday) my mom called her primary care physicians office to inform them about her elevated d-​dimer and they set her up with a hematologist, who then ordered a STAT ultrasound… and found a CLOT. She had to start taking a blood thinner medication immediately.
I really expected to have a better experience here than the one I actually got. The only good things I can say about this place is the fact that there’s hardly any wait time and the doctor/​nurse (the nurse that saw us initially and got a set of vital signs) were very nice and attentive. I’m also disappointed with the «calf pain» protocol at this place… if they even have one.

My son went there by accident thinking that it was an urgent care instead of emergency care. He had a minor cut on his foot. He was seen by the staff and immediately told that there wasn’t much that they could do medically as it was very minor. He was told that he would not be charged since they didn’t do anything. Cut to a month and a half later, we get an explanation of benefits from our insurance company in which SignatureCare filed a claim that totaled almost $ 1000 dollar… for doing ABSOLUTELY NOTHING! This is totally unacceptable and fraudulent as far as we are concerned! SignatureCare, your billing department will most definitely be hearing from us!

I am very grateful for the staff here, because they really took care of my Mother. I brought my mom in because she was having pains around the diaphragm and gallbladder area when she would breath in and out. She has Medicaid unfortunately this place does not accept Medicaid, that is the only reason I gave this place 4 stars. It would be nice if they accept all types of financial aid or insurances. So my Mother would be responsible for a bill with no discount no bueno.
There was no wait they accepted her immediately, and they started working on her. They took her temperature and she had a very high fever so they immediately started giving her antibiotics through her IV. The Doctor came in to find out what was going on, and after hearing the complaints he was very professional and he told my Mother all that they need to do to find out what was causing her pain when she breaths. He gave his opinion on what he think it is, it could be her gall bladder or pneumonia. He ordered to do an X-​ray on her chest, blood work, an ultra sound on her gall bladder and lung area, and to finish the antibiotics along with morphine for the pain. After doing all what needed to be done and while we were waiting for the results there was the convenience of being able to watch television with cable. Everything went by smooth and professional, after two hours of waiting for the results the Doctor came in and diagnosed her with Pneumonia. He said by prescribing her with more antibiotics in two weeks she should be okay. By the time we left she no longer had a fever.
Like they could not take her Medicaid she had to pay the Bill in full, and I can tell you this that for all that they did on her I was expecting for her bill to be much more. Thank goodness it was not that much.
This place is great, it is close and convenient and I give this place two thumbs up.

There is no doubt that the doctors and some staffs are really nice. But there exists the billing department that will ruin your whole experience.
I have a pretty good insurance coverage from my employer. I visited the facility early this year for an emergency. The receptionist confirmed that my insurance plan is accepted by the facility.
After two months of last visit, their billing department sent two claims with different names to my insurance company that is usual for any ER to make more money from unfortunate patient who is in need of an immediate medical assistance (Shame on all ERs). First claim was fine but for second claim, they used different provider name that was out-​of-​network for my insurance. Due to which I need to pay full out of pocket amount. The total bill $ 770 exceeded my estimates of $ 360.
Top Complaints:
* I was misinformed that they accept my insurance. But in real, they accept it only for facility but not for professional services.
* The purpose of using different provider name (that is mostly out of yours insurance network) is to charge you high out-​of-​network fees.

Very friendly staff from the front desk to the nurses to the doctor.
They took my sick child in right away and tended to him in a very quick, friendly, professional way.
Would recommend this place over any ER!

Went there today with a minor emergency this morning. The staff including Melinda was very nice and quick, I was in and out within a hour. Dr. Dang was a good doctor seems he really care for patients.

the billing department is horrible,!!!

Took my friend there in a Saturday night for emergency care and we were seen within 5 min of arrival. Got every test done on site with no waiting. Had a private room with cable TV and every single staff member treated her with concern and care. They are open ²⁴⁄₇ and easy to find. We had a great experience and I highly recommend this ER.

I went by there today with an ankle sprain. I realy liked there service. The physician was helpful.