Tek-Aire Services Inc

Had a terrible experience with this company. They came to my home to service air conditioner. The serviceman replaced a part and left, asking me to wait until a few hours before turning on the unit because the coil had to defrost. When I turned the unit on, I noticed that the condensor unit outside was not running when It had been running before the service man made the repair.
When I called the next morning to report the problem, the owner assured me that the problem with the unit was not the result of the work that his serviceman had done, but said that he would send the serviceman back. After 5 days of waiting and without air conditioning, I called a different air conditioning service company who came out and in 5 minutes the problem had been resolved. it seems that the Tek-​Aire service man never plugged the condenser unit back in after disconnecting it.

I have been using Tek-​Aire for over 30 years. I just had a 24 years old furnace broke down and replaced. After the unit is replaced in the late morning and running, Mikeson came in the late evening to double check the installation and the whole system again to make sure everything is okay.
This time I had some scheduling problem due to Mr. Kwan was out of town and the back– logs they have. They sent two technicians, Saturday late afternoon, two days after I called. People have to understand that they do have other customers and especially high demand in service during the Houston hot summer time.
I kept using them because Tek-​Aire (Mr. Kwan and now his son) is honest and straight forward. They give you their best advise and you make the final decision. They don’t take advantage of the hot weather in Houston and push you to replace old equipments so they can make more money.
I highly recommend them.

First and foremost this company has horrible customer service and scheduling! I called to schedule an A/​C service on Wednesday July 15^th. The lady on the phone agreed to make an appointment for Friday July 17^th at 3PM. I took the day off of work to make sure I would be available. Friday 3PM comes along and I have not heard anything from this company. I called and the lady told me that Mr. Kwan (the technician) will be there but she is not sure of the exact time. She said she would get back to me when she finds out the time, 4:30 PM comes by and still no returned call. I then contact the company and was told that the technician would not be able to make it today. She rescheduled me for Saturday July 18^th at 1 PM. Here is the kicker she does the same thing as the previous day. I call the company at 1 PM and was told the technician would be on his way. It is 3 PM now and I have not heard back from the scheduler still.
This company is a complete waste of time and they have absolutely no customer service skills! How can you tell someone 2 days in a row, you are going to be there at a specified time for a service and never show up or give a courtesy call letting the customer know what is going on? NEVER AGAIN will I call this company for any sort of service.
Don’t waste peoples time!!!

I definitely recommend Tek-​Aire to anyone needing A/​C work. I have known Mr. Kwan since 2000, and since then I have used his company exclusively for A/​C work at home. I have relied on him and his company because he is a very professional, knowledgeable and honest person and because of his excellent professional service.
I’ve recommended them to several friends and they all had the same excellent experience.

I used Tek-​Aire services last year to replace my A/​C. These guys provided great service at a very good price. I would recommend this company to anyone looking for trustworthy A/​C company.

Great service! Really went out of their way to explain my options and how it affects my home AC system. I would definitely recommend them to anyone that needs any AC work done.

Highly recommend Tek-​Aire to anyone needing a new A/​C or servicing. Very honest, professional, and reliable. It’s rare to find a company like this.
When I had an issue with my A/​C (due to a poor installation by another A/​C company), they came out and explained what the other company did wrong and gave me several different priced options on how to fix. I appreciated the honesty — they could have just quoted me the highest priced option but didn’t. I felt they treated me like family which I really appreciated.
I’ve recommended them to my parents and several friends. All had the same excellent experience I did.