Texas Medical Supply

Love, love, love this store, I went in for diapers, and came out with so much more. If you work in the medical field privately, you know how important Medical supply stores are to keep your job stocked. This store is magnifincent, the clerk is friendly and very helpful. So helpful, I left with her contact information to continue doing business with them, very appreciative and as long as I’m in this field, I will continue to shop her for my medical supply needs, keep up the outstanding job!

I came here to purchase some handicap ramps to assist with bringing a wheelchair through a front door at a home. They were so friendly and helpful. I was super impressed. They care a lot for their customers and I saw it with my service as well as others that came in while I was there. She helped me decide on which ramps I needed by looking over the pictures of the door and measurements I had. I wasn’t sure if one of the ramps was going to work, so she suggested I rent instead of buy. I did just that and the ramp was too long, brought it back immediately and she gave me a refund for the rental charge. I would recommend this place to anyone needing their services. Very impressed with their customer service.

Our experience with Texas Medical Supply was not a pleasant one at all. We rented an electric-​operated hospital bed on a monthly basis for my wife during her recuperation from a severe injury, with the expectation we would need it for 2 months. It was delivered by a man in an old beat-​up truck, accompanied by his little boy of maybe 10.
During assembly of the bed in our master bedroom the side rails were badly bent and warped and wouldn’t fit into their retainers. The delivery man proceeded to use various parts of the bed to bend and straighten the rails until he could get them to fit where they were supposed to. That was a little concerning.
Then he was supposed to give an explanation of how the controls and bed functions worked, and a demonstration, but that was somewhat ineffective as he could only speak a little bit of English. We figured it all out though after he left.
After trying to sleep in the bed for 4 nights the mattress was just too extremely uncomfortable and made an awful racket with every small body movement from the heavy rigid plastic cover on it. We called the company to come pick up the bed, and asked if they would convert the rental rate from monthly to weekly since we used it less than a week. The lady on the phone was suddenly very unpleasant and curtly said there was no way they would do that. We’d «paid for a month and that’s what we were going to be charged for.» It was very obvious it would be useless to plead for consideration so we accepted.
After a bit of on-​line research that we should have done sooner we found a better bed to rent. It was a slightly higher rate but a much better bed and experience.