The Pet’s Play Palace

We took our dog here several times. They loved seeing him and remembered him by name every time. I wasn’t a big fan that it seemed to get more expensive every time we came, but it was still cheaper than most. Also, they rarely cut his hair like we asked, but again, it was cheap and hair grows back. But, the last time we went he seemed to be shaking when we picked him up and later that night found a gash on his neck where the trimmer had cut him pretty badly. Needless to say we didn’t take him back.

This is an update to my previous review about this company:
After my complaint I posted, I was reached out to directly by the owner who apologized and insisted on correcting the situation. I was told later on by the owner that after multiple complaints about this particular groomer from not only me but others, they were let go. He then offered to have his wife (who normally does the grooming there, hence all the positive reviews prior) do a complimentary grooming. I took Birdie in last Friday and she did a FABULOUS job. She wasn’t all botched up and her rear-​end didn’t get shaved down like last time, and I even noticed her spirits were much more like herself when picking her up; not like last time when I got her and she wasn’t herself for days. All in all, I greatly respect and appreciate the owners going out of their way to do that, it shows integrity for the type of business they run and I would definitely recommend seeing the owner’s wife for your dog’s next grooming as she definitely knows what she’s doing.

Okay, I was going to just let this go because I figured it was a random unfortunate event, but my dog was cut too. After seeing this happen to other dogs, I’m reminded to make this review. I get that accidents happen, but NO ONE said anything to my boyfriend when he picked my dog up, nor did they tell me she was cut when I had called them that day to say he was going to be picking our dog up. They had two chances and no one fessed up. I called them and the manager had me text him pictures of Lola’s cut. In response to the photos, he said «that is a minor scratch»…maybe to YOU, to ME it’s a CUT on my FUR BABY. They refunded me for the cut but not the bath, which was an act of goodwill but I will never go back here. Cuts happen, but you TELL the owners. Especially if you had multiple chances!!!

This review is for boarding only. Took my pup there a few weeks ago for a 2 night board. She’s rarely been boarded. The staff was friendly, the price was great, the place was clean and well kept. I didn’t like that she seemed so miserable when I picked her up. She’s a very friendly dog and something was just off. Again, it could have just been the lack of experience with boarding. I also didn’t realize she would be kept in a barely big enough crate. I don’t know why but I thought it was kenneling. She’s not a small dog and hasn’t been crated for years since she’s excellent on her own. That is a lack of research on my end. Overall, it seemed like everything went smoothly. I think for a smaller dog the crate is fine but it’s not for us.

I have used this grooming service 4 times now. The first 2 were great and both of my dogs looked great, but it seems they have gotten lazy or hurried the past 2 times. 3 months ago we had our Shih-Tzu’s groomed and one of them came back with 7 cuts/​nicks from the clippers on her. I can understand or maybe 2 but there is no reason there should be 7. This is pure negligence and when we informed them they gave a meager apology and said «we’re sorry but it does happen from time to time.» A few of her nicks ended up getting infected and costing us over $ 400 in vet bills but we decided to give them another chance as this was the first time this has happened.
We had them groomed again last weekend and we were assured they would do their best not to cut her again. Needless to say when we picked her up she had 3 more cuts on her. 2 on her belly and one right at the base of her leg which is looking like it is getting infected.
We will never be bringing our dogs back to this place. I expect my groomer to handle our dogs with as much love and care as I would.

DO NOT take your dog here for grooming!!! Just this week I brought my dog in for a grooming appointment. It looks fine and nice enough and the front desk staff are friendly knowledgeable, and willing to answer questions.
My complaint come from the uneven cut (her head looks, like, bad), they did not clip her nails despite us double checking that they would (her dew claw is freaking ROUND, she can’t walk on that are you kidding me)
Oh and the MULTIPLE SCABS ALL OVER HER SCALP where she was clearly nicked with scissors/​razor repeatedly. There are more on her back. She also still has mats in her tail and they gave her bows, which caused new mats to form on both her ears.
Please, if you love your dog, take them somewhere else.

The best recommendation I can give for Pet’s Play Palace is that whenever we say the words «day care» to our dog, she goes nuts in excitement. She’s a regular for day care, and they’re her groomers as well. The staff is very friendly and our dog seems to like them all, which is great. When we get home she eats dinner and then quickly falls asleep which we take to mean that she’s just having the best time doing whatever it is she does and getting all that energy out. Great business, glad to have them be a part of our dog’s life.

I took my chow chow today and OMG I was so happy after I saw her new haircut. She looked amazing and so clean. Super easy to get her in for grooming and super friendly staff. I will definitely take her back. I will post a picture of her so yah can see her pretty self. Thank you

This place was absolutely amazing. Normally when I board my dog she comes out sad. I just picked her up and I’ve never seen her happier. She’s much older than the other dogs at daycare but they let her out to play and were very attentive to her needs. When she wanted out to play they would let her. When she was tired they wouldn’t let her rest. Needless to say we will be back. Two young entrepreneurs doing an amazing job.

3 stars is «A-​OK» and I think that’s a good description for Pet’s Play Palace. If you’re looking for a place in the med center for your puppy to run around while you’re at work, then this is a good place for them to go. The owners and all the people working there are very nice and friendly and their rates are very reasonable.
We ultimately decided to stop taking our dog here for daycare simply because it didn’t seem to be a good fit for him. When we dropped him off for the day, he resisted going with Anthony and would pull back on the leash and try to run back to us. He had been in puppy preschool at a different facility and never had this problem (he never even looked back at us when we dropped him off). His hesitation with Anthony could be due to a million different things, most of them having nothing to do with Anthony (maybe he’s the one that empties the pool and our pup doesn’t like the noise? Or he doesn’t like the noise that his shoes make?). What bothered me about this was that, when I tried to ask Anthony about it, I just got a vague «he’s just shy around people» response each time. That’s not even remotely true. He’s learned that people have treats and, therefore, people are his favorite thing in the entire world. So I don’t know what was going on and certainly don’t think that they were mistreating him – I just don’t like the unwillingness to acknowledge that there’s something about Anthony our pup doesn’t like. Not discussing it means that we will never have the chance to work together and resolve the issue.
My bottom line: If I can’t trust you to communicate openly about any problems our pup might be having, then I can’t trust you to care for him in my absence.

I can’t say enough about how impeccable this place is for my Biggie and Missy. First of all, this is a family owned business and the owners Anthony and Virginia are the sweetest and most loving people I could ever ask for to care for my babies.
Secondly, what sets this place apart from other doggy daycare and grooming salons are Anthony and Virginia’s treatment of all the animals that walk through the door.
This was the first place I took my Biggie when he was finally old enough for his first groom. Virginia did such a wonderful job on him that I started to take him there for daycare and groom/​bath every single week.
They clearly love him as if he was their own puppy because they knew all his little quirks and tendencies just as well as I did. They are so accommodating of his behavior that they even worked around his stress cues so that his grooming session could go as smooth as possible for him. They were even the ones who caught his ear infection and told me about it!
When I rescued my Missy after a few months, she was anxious and aggressive towards other animals. I still took her to Pet’s Play Palace so she could be groomed and subsequently took her there weekly so that she could be socialized in a safe environment. Anthony and Virginia were so accommodating especially when Missy had her first heat only 3 days after I adopted her! They took her in without question when I told them I hadn’t been able to sleep through the dogs’ howls. Anthony and Virginia were so understanding and patient with her that I believe they were instrumental in her now being one of the sweetest dogs I have ever encountered.
They have been my go-​to place for my babies for 3 years and it was very sad to say goodbye when I moved to Los Angeles early this year. Although I have relocated, I still took my babies there when I visit my family back in Houston and plan on doing so anytime I’m in town.
There is no better validation in how wonderful this place is than when I see babies still get excited as soon as I pull up to their driveway. I definitely recommend The Pet’s Play Palace to anyone who loves their pet just as much as I love mine.

We have been using Pet’s Play Palace for about 3 years. When I was working I would take our dog once a week for daycare. The owners are very nice and they love our dog just as if she was their own.
We used to live a lot closer but moved to the burbs this past year. Well, we still board our dog here because she is a pitbull and is allowed to play with the other dogs and not just be boarded the whole time. It’s a bit of a drive for us but we really believe that Capri enjoys her time there. Highly recommend PPP.

This place is wonderful! I adopted a dog about 4-​months ago and have been looking around for a place to drop him off if ever need be. I needed a doggy daycare service fast and this place had no problems accommodating me.
I dropped my pup pretty early off in the morning for doggy daycare and they told me they would have to do a brief one-​time only temperament test ($ 15) to make sure he would be okay with the rest of the pack. Because I was in a rush, I didn’t have time to stay there to see if he would pass and they told me not to worry about it and that they would take care of everything.
I called them a little later to see how my pup was doing and they said he was playing really well and doing great. They didn’t seem to mind me checking in on him every now and then because I’m sure my phone calls could get annoying.
When I picked him up, he seemed pretty happy and content. As soon as we got home, he spent the rest of the day napping which is always a good sign for any dog owner!
Tips: make sure your dog is up to date on all his shots (check the website), call-​ahead, website lists all the prices!
Summary: clean facilities, friendly staff, reasonable prices

Another one of my terrier Stella’s haunts. While it’s only her groomers, The Pet’s Play Palace also offers boarding and day care. It’s a family operation who seem to genuinely care for the dogs. She’s come back happy, healthy, and clean every time!

Redeemed a living social coupon for a spa day (bath, nails, etc). Didn’t know this place existed until the coupon and visiting. Owned by a family, and happy with services that was done. Will be coming back to support them. They offer all services. Did a good job with our dog. Usually went to petsmart but now will be going here for our services. I would recommend to least try them out. The bandanna was a nice touch to the service as well.

I found this place through groupon and I am glad I did. My Bella loves coming here usually she goes to doggy day care and boarding when needed. I can honestly say that she greets the owner with as much enthusiasm as she greets me. She’s not that friendly with everyone. Before I even took Bella there I went to check the place out! I can’t leave my baby just anywhere. I dropped in with no notice and the other owner was there. She stopped offered me a tour right away and I was impressed that it so clean, the dogs seemed happy and IT WAS VERY CLEAN. That impressed me because it’s not like she knew someone was coming to take a tour. Since then we’ve boarded her, had her groomed here and of course doggy day care. The owners are great and put up with my crazy calling to check up on her. I’m happy and Bella comes back safe and sound and happy, which is what matters the most.

They do a wonderful grooming job. I shall return.

I go here pretty regularly and every time it’s a great experience. I typically board and do doggy daycare for a few days to a week. During the day the dogs get to play with other dogs and at night I know that they’re well cared for. When I pick them up, I have them bathed and nail clipped.
The staff is extremely friendly and helpful. You can tell they really care about their customers (2 and 4 legged). Prices are really reasonable as well.
I love this place. Actually I’m a little afraid that this place will become too popular and they’ll have to turn away customers or raise prices. They deserve the business though, so I hope they can keep up.

The 5 star is for my husky’s cut.
I have a long-​haired 2 year old husky. I have never gotten a cut for him before, and I refuse to shave him due to the controversy about how it may harm them more than help them. Also, his coat is very beautiful.
Additionally, my husky hardly goes to grooming except for a biannual nail trimming and anal gland cleaning, so he was pretty anxious. The last time I took him to Petsmart, they had to put a muzzle on him, so that the groomer could trim his nails.
I couldn’t have been any more pleased with the way the dog groomer cut his hair. My husky has never looked so clean and well groomed. His shedding did diminish greatly, and they had no problem managing or working to keep my husky calm. They didn’t have to muzzle him. They just said they spent more time helping him relax.
With the groupon (expired), cost came out to be about $ 65 – 75. It was fairly expensive, but I have been asking around and this is the average price stated for his breed.
I will definitely be bringing him back for future grooming.

This is the first place my dog has not been afraid to go to. He actually likes to get his hair cut. Most every other place we have gone to he has to be carried in.
When I picked him up he seemed like he was having a good time there and wanted to say hi to other pups. I was very satisfied with his cut and the prices were fair.