The UPS Store

I have been a customer of this UPS Store for many years. Wonderful environment! Excellent services.

I believe I have been a customer at this location for almost a decade. During that time, I thinkI have been victim to 2 maybe 3 ownership changes. During every change, there has been rocky times — so bad I had considered moving my business to a different location. Perhaps this is just the nature of ownership transition — but it is what it is. With that said, I’m happy to say that the current owners and the current staff are pretty exceptional. They appear to be trying hard to get it all right and take care of customers… since I visit this place daily I have witnessed many awkward customer interactions… many end up working out fine, others not so much. I suspect this is just part of the retail customer service scene — you can’t make everyone happy, but you just do your best. Overall, things have smoothed out pretty well at this location and I’ve ended up pleased with how things have been… hopefully there won’t be (yet another) ownership change anytime in the near future.
Shoutout to Ashley and Piaget who continue to work hard and «forget» to each lunch until 3p to instead hustle and take care of customers. Bravo!

Thank goodness for Ashley Robertson, assistant manager! She knows how to provide EXCELLENT CUSTOMER SERVICE! I needed to have a bulky, heavy item shipped from an e-​bay seller. I needed a UPS store to pack and label this item and call me with a total and I would pay via credit card. Ashley made it simple and my item was on its way to Pennsylvania.
UPS Store #2293 at 40FM/​1960W REFUSED TO PROVIDE THAT SERVICE!
Way to go Ashley! Thanks again!

My first visit to this store was superlative. I was shipping a used laptop, as well as another item, in two separate shipments. I had prepaid shipping labels, and all I needed was packaging. The clerk was friendly and helpful, and the charges were reasonable. In all, both boxes cost me $ 6.50 to pack.
Today, however, I went to ship yet another used laptop. Somehow the charges for this one box alone were now $ 16.30. When I complained that the service had suddenly become four times more expensive, I was told, «The managers set the prices,» and also, «Our regulars know to pack their fragile items themselves.»
I was not a happy camper. I paid the fee begrudgingly, asking if I was at least getting additional insurance for the high «fragile» fees I was being charged. I was not.
As I left, the clerk called me a bitch under her breath. Makes the decision to never return that much easier.

Shockingly rude CUSTOMER SERVICE. I probably was only there 3 – 4 minutes before deciding, I would rather get back in my car and drive anywhere else to ship a care package to college. There wasn’t even anyone else in the store. So glad I left because I had a completely opposite experience at the location at 1302 Waugh. Andy Suarez and the other young lady were incredibly helpful and friendly to the SEVERAL customers they were helping. Thank you Andy! Will definitely drive straight there every time I need packing/​shipping.

Ashley behind the counter was hustling big time. When I first walked in there was a line to the door. She knocked it out in no time. Thanks Ashley!

Wow — not only is this in the most bizarre location possible, there is no signage – ok, there’s a teensy, tiny sign – and the UPS employees working there aren’t terribly friendly. Not to mention that a package of mine fell victim to UPS’ holiday shipments gone awry. Don’t ever select «hold at UPS facility» — you’ll regret it!

Hands down, BEST POST OFFICE I’ve been to. I took the time to research few locations before choosing this one. With my busy schedule, I needed a location that would allow me to just stop and go. I’ve been to several, and I’ve never experience service as great as the staff at this one.
I rented a mail box for 3 months during my temporarily living situation. It was so simple. The staff made the procedure smooth and easy, and they were exceptionally informative with different options to choose from.
Recently during Christmas of 2013 I had ordered a couple of large items and had it sent here for pickup. I had a little issue with the delivery because of my mistake, but the staff who was there gave me simple instructions on how I could resolve it. My packages arrived the next day.
Also I had forgot to turn my keys in when my term was done because I went out of town for the holidays. When I called & let the staff know I was going to be two days late, they simply let me turn it in the next time I came back in town without any late fee charges.
I’ve seen the owner (Kausar) there about 95% of my visits, and I came about every other week to check on my mail. He’s real patient and takes the time to listen. It shows through his employees how well he manages his store as well as care about his customers because all the other staff are just as servicing and friendly as him.
I’d recommend this store for the quality service.

If you have a ton of stuff to ship, but no time to bubble wrap, box and address everything where do you turn? The UPS store. This was the predicament I found myself in six days before Christmas, and the UPS store managed to take care of everything.
This location appears to be a family run franchise, and everyone there is very friendly and helpful. They were definitely trying as hard as they could. I went in there at 5PM six days before Christmas and they had me out of there in about ten minutes. I handed them the presents, and explained that one of them was a giant framed picture. They weighed everything, and told me how much it would cost. I did not have to wait around for them to box everything which is nice. That wait used to be very boring.
Do not get me wrong, this service is expensive. It cost me $ 96 all in. The way I figure is that if I had done it all myself I would have saved about $ 30, but I would have been having to drive around finding boxes, trying to pack everything myself, and then standing in line at the post office. Was the added convenience worth the $ 30? Every penny.

Was here to notarize a few important documents. The staff promptly attended to my request and I was in-​and-​out in a snap. Very friendly and courteous too.

Great location, challenged parking but new lot layout should help.

Best experience. Stopped by after work, and before they closed, and the gentleman that handled my shipments was on his game! He was friendly, answered a TON of my questions, and explained the process. I was there to return two faulty receivers to AT&T, in which they gave me NO UPS label, and a too small box to return it. I just knew it was going to be a headache. It was the easiest process ever. He explained they have a contract with AT&T, so there was no cost to me. He took care of everything start to finish. Without a doubt would go back!

This store needs a serious managerial adjustment! Every single time that I have gone to take care of business whether it’s shipping or receiving packages, the store is not open on time and is closed early. Once I went 15 minutes before closing time and the employee inside just stared at me. Wow.

Hands down the worst UPS store ever. Never opens on time & When I get there 10min before they close, the door is already locked.
They have in fact screwed up 2 of my shipments, one went to the wrong address and the other was even worse.

I had a really wonderful experience the past two times I’ve had to ship packages at this location. The store manager, Russell made sure to pack my special deliveries himself and took care of me and the other customers as quickly and nicely as possible. Anytime I need to send freight, I will be hitting up this location.