Watches by Paulin

I needed a new battery for my watch and I picked this place due to a couple of reasons:
(1) The average rating on Unilocal (albeit only 11 reviews at the time)
(2) Proximity and Convenience
I’m the type of guy who likes to know how much he’ll be paying before committing to anything. For this particular instance, I didn’t want to have to come in and found out that the cost to replace a battery would be higher than what I was willing to pay. As such, I called in before I came in. When I called and asked about the cost, I was told that it would start at $ 15; depending on the type of watch you have. The lady on the phone gave me a quote and although I thought it was pretty high, I deemed it acceptable.
During lunch time, I came here and I was helped by a gentleman. I told him I needed a new watch and he gave me a different price! But wait, the price he gave me was LOWER than the price I was quoted so that was a good thing. He told me to come back within 30 – 45 minutes so I left to get some food. By the time I came back, my watch was already waiting for me. I paid and I left happy.
The only reason why I didn’t give them a perfect score is because of the inconsistency in pricing. Yes, I got lucky that the price I paid was lower than quoted. But had it been the other way around? What if the gentleman had answered the phone and the lady had helped me in the store? Then he would have quoted a lower price on the phone and the lady would have told me that it would have cost more in the store. That’s a no-​no.
Anyway, I’ll probably back here in a few years (hopefully) when the battery in my watch dies again.

Earlier this year I brought in for repair a pair of antique German earrings that had cracked stone in the frame. I wished to have the stone replaced because I was afraid of losing the stone completely as the stone was only framed and didn’t have a solid back to which it was adhered. So the pair was sent off to see about having the stone replaced. It was not a quick fix and I believe the wait was probably due to getting the best match for the stone. But I finally got the pair back and I could not be happier. They are so fabulous. These earrings are one of a kind and a gift and I am so glad they are back for one more Oktoberfest this season!

I am very pleased with Watches by Paulin! I brought in a necklace that needed a new soldered chain and my boyfriend’s watch (needed a new battery) on a Friday, and it was ready by the following Tuesday. A week later, my chain broke. I was so bummed that I had to take it back and be without it again. My boyfriend dropped it off and said they were so apologetic. They didn’t charge for the chain repair and when I picked it up yesterday, the lady apologized again. They really took care of us and offered great customer service!

I was left my father’s watches after he passed away. They were quick and friendly when they resized the wristbands for me and replaced a couple of batteries three years ago.
More recently the Seiko Kinetic and a Citizen Solar Tech weren’t recharging. It took a little over a week to replace the capacitors and now they both work great. I switch between the two and don’t have to adjust either if I go a few days without wearing them.
It looks like a nice little family owned place. If someone from Sugarland or Splendora asked for a recommendation, I would send them here.

I’ve taken my jewelry and watches to different shops before. And I have to say Watches by Paulin has to be the best one I’ve tried! The customer service is great. I’ve taken a lot of my jewelry for repair and a few watches that needed to be fixed and I’m always very pleased with their work. I will continue to bring my jewelry and watches to Paulin. Absolutely love this place!

I took Paulin my dads TAG watch to be polished, after they tested it they received a not so good reading that the watch was either losing/​gaining time, the watch was a pretty old watch that hadn’t been worn in awhile but my dad had noticed the issue before & we were very appreciative that they wanted the watch to work properly before polishing it in case something went wrong with it in the future. The watch had many scratches all around & since it had been many years since its last maintenance, we gave Paulin permission to do what was needed. When we received the watch, it looked BRAND NEW!!! My dad automatically put it on & hasn’t taken it off! He was very pleased & will be taking his other watches to Paulin. I would recommend taking any watches to Paulin for repair or even for just a polish. Paulin will make sure the watch is in good shape & you will be very satisfied with their work. HIGHLY RECOMMENDED!

Last Tuesday I had the worst day ever… my watch fell face down hard on concrete! And it pretty much shattered the crystal and a little piece fell off from the inside as well. So my watch was pretty much on its last leg :(
Paulin told me my watch was pretty beaten up but he would try and fix it…
I got my watch yesterday and I have to say he did an amazing job. My watch looks brand new! He told me that the crystal was a little different than the original but to me it looks the same. He glued the little piece that fell off back to its place as well. And even polished my watch! I’m definitely brining my watches here and so should everyone else! :)

i took a rare collectable watch to paulin for service, during cleaning they ruined the bezel, when i came to pick up the watch i was shocked at what i saw, i said what happened? paulin said what, you brought it to me in this condition, i was furious, i collect rare watches and told mr. paulin i wouldn’t own a watch in this condition, i then showed him a picture from my phone with the watch on my wrist in the condition i brought the watch in, he only then agreed they had damaged the watch, i told him the watch was rare and he would not be able to find a new bezel or used bezel to repair the damaged one, he insisted i let him try, i game him 3 months then called him back and he stated he was unable to locate one (which i already knew it was impossible to find), so i told him he needed to pay for the watch since the collectable watches are valued on condition, and now the condition is ruined as is the collect ability, he stated he would only pay for the damaged bezel, you can’t put a price on the bezel since you cant replace the bezel, so now i am left to legal action to recoup my loss, i would advise against using paulin because of this incident.

Good store, nice price and great people

I wish I had the same experience as the other people. I took different pieces of jewelry here even though he was somewhat pricey. I dropped off a ring to have the prongs checked because they were catching on clothes — I was afraid I was going to lose a diamond. After paying $ 60, I walked out of the store and they still felt rough. I walked back and verified that they were ok. He assured me they were. Within a year, I lost a diamond. I took the ring back in, reminded him what happened, and was given an estimate of $ 120 because ‘you never know what’s going to happen after you walk out the door’. Really ?? Good businessman who want repeat business should stand behind their work.

These guys have repaired 5 watches for me. This includes my father’s favorite watch. Thanks for making me look like a hero to my father. Bring your watches here.

I called last minute (store was closing in 15minutes) and the gentleman that answered the phone was very polite and said that he would wait for me to get there to take links out of my new watch. Although I arrived right before closing he was able to take the links out of my watch in minutes and it fit perfectly. Very nice people and fair prices!

You know the saying, I feel naked without my _​_​_​_​_​_​_​_​. This is true with me and my watch.
Last summer while swimming, my expensive watch took in water. Freaking out, I stopped wearing the watch and switched to my old watch. Well, that lasted until the battery in my backup died. Now, I am watchless and late to everything.
I took both watches to Paulin, as a walk in. The clerk was very nice and said that she would give the watches to Paulin and have him call me with an estimate to get my watch waterproof again. I received a call the next day and was told that my watch was fixable and he was willing to fix it for a reasonable price. I gave Paulin the go ahead to fix the waterproofing and replace the battery in my backup.
About a week later, I picked up my watches. The watches were cleaned and looking like new. My precious watch is now waterproof and gorgeous! And best of all, I know what time it is again!