Cross Bay Appliance Services

Thieves! I sent my mint condition Delonghi Magnifica in as I did not de scale in time and it was clogged — they told me this story about needing a new board and etc — charged me $ 450 and sent back someone else’s refurbished unit — not my Delonghi! This unit leaks water everywhere, makes crazy noise, the water tank is cracked and does not plug in, does not make coffee, unit is scratched cracked everywhere — I knew my Delonghi for 8 years! This is not my unit! I called back and said this is not my coffee maker! They tell me it is… Sorry? Theives! I am going to Delonghi with this ! My beautiful wonderful machine stolen by these thieves! Just check out their BBB rating — which I filed a complaint — BBB rating? F! David Hines Boston Mass

This place is a sad excuse for a reputable local business. I purchased a batman ride on car for my son and it did not come with a charger. I then called fisher price who referred me to their local support store. The initial experience when I called them to setup the shipment of my charger was an overall smooth experience. They could never confirm anything with you on the phone, they always took down your information and called you back, usually several days later. They had made an promise to ship out the charger within 2 days and I’d receive it within one week. It’s now been 3 weeks since I last spoke to them. I called back to check on the status of the charger, I was greeted by a man who said he will check and call me back. He never did. I called back today and the man was screaming at me telling me he has no control of the shipping area and does not know why it’s taking them so long. He also said the words «Lady, I already told you it’s already in the shipping area! That’s in BROOKLYN! I have no control over that! JUST WAIT!»
Terrible. Horrifying. Never again, and I suggest those of you who read this and is going through fisher price warranty department, to please call fisher price back and ask them for another contracted provider.

This experience started out so well, considering our mixer was definitely in need of repair. We chose one of the two places (total) in the city that repair KitchenAid mixers and drove there on a sunny afternoon instead of shipping it off to KitchenAid for repair. We thought it would be easier… Little did we know…
We walked into a tiny, jam packed shop and spoke with a very nice guy who quoted us about $ 60 to fix our machine in about two weeks.
Three weeks go by and we haven’t heard a word. The Mr. calls several times and they tell him it’s not ready. No other info.
I call to see what’s up, and ended up just losing my $#!? with these guys! They finally mention that a part they needed was back ordered (why couldn’t they mention that when the Mr. called?) and were extremely rude to me on the phone.
About two weeks turned into over month, and $ 60 turned into $ 90. Plus, we finally get our mixer back, and it’s just not the same… It’s noisy, and just doesn’t seem to be up to doing what we need it to do.
So. This is NOT a great repair shop. They don’t communicate worth a darn, and they didn’t really fix our machine. Spend your gas money going somewhere else.

they are authorized repair so many name brand appliances large and small
There are no others around that do these types of repairs, and fast too .
My high speed dryer stopped working and what i considered a very fair price was fixed in under a week (it blew an engine)
Think old style good service and that can fix anything lol
so glad i found them
(718) 843‑4422