I just used McPhail Appliance Service to repair my washing machine, and the experience was excellent. My machine wasn’t agitating or spinning. The repair guy quickly diagnosed the problem — a broken coupling between the motor and the transmission. He also pointed out the water hoses were in bad shape(bulging) and needed to be replaced. He fixed the coupling and replaced the hoses, and the total bill worked out to just under $ 136, and was done in little less than hour. He left everything neat and tidy when he was done. The best part of the whole deal was that he showed up EARLY. Traffic had been really bad the day before, and so he allowed extra time and arrived early. He politely asked if it was too early, but I was delighted to get the whole process started early and then done early. YAY for a repairman who cares about showing up on time! The website lists the service area as: Arlington, Bedford, Belmont, Burlington, Cambridge, Lexington, Lincoln, Medford, Somerville, Waltham, Watertown, Winchester, Woburn.