I saw easily 14 employees standing around doing nothing and maybe 2 other customers while shopping here on a slow weeknight. Not one offered to help me find anything or lift heavy shelving. When I did finally ask someone for help they grudgingly showed me where something was and then took off before I could ask anything else. The cashier was impersonal bordering on rude — no greeting or ‘did you find everything you were looking for?’(For once I had an answer to that question) or ‘do you need help getting stuff to your car?’ or interaction of any kind, and you bag your own stuff there too. They should save themselves some money and install automated checkouts. Even though the Maplewood MN store seems to have a fraction of the staffing of this store there is no comparison in the customer service between the two. Last time I ever set foot in the Hudson store.
Steve H.
Place rating: 1 Hudson, WI
I generally go to Menards for building supplies or whatever, but the other day I called the building supply department with some questions. The guy I talked to was super rude and acted as though he didn’t want to answer any of my questions. That put a really bad taste in my mouth with this Menards. Guess I will have to go to Lowes or Home Depot from now on. And then when you go to the store, it’s impossible to find anyone to help you, and again when you do find someone to help you they act like it’s a chore and they are rude. Done going to this Menards.
Jessica H.
Place rating: 1 Roberts, WI
Normally I don’t have an opinion one way or the other on service at this type of store I find myself a little disappointed at their service when picking up my purchase at the loading dock. I was told to drive around and it would be ready in 6 or 7 minutes. 25 minutes later I am still sitting here and the person who was helping me is driving doors around on a forklift.
Roland K.
Place rating: 4 Rochester, MN
Mom purchased a lamp shade. Fast friendly service.
Andrew L.
Place rating: 3 Kansas City, MO
Its a typical hardware store that is on the same level of Home Depot and Fleet Farm. I always find what I’m looking for when I go here, but I get really confused when I get to the register because the receipt/cc reader is not anywhere close to the actual checkout person.
Norm W.
Place rating: 5 River Falls, WI
There are really only two stores to go to for home improvement supplies in Western WI. There is Menards, and there is Home Depot. Menards in Hudson is probably the largest store in town. It is gigantic and easily 100K square feet. The Home Depot is a converted KMart so it is not so big. Also the prices at HD tend to me be higher then Menards. I like Menards because of the friendly staff and the amazing prices. I also really like their grilling supplies. They have an extensive assortment of grills, supplies, and things like rubs and sauces. Only downside to this place it is is kind of hard to get to. I wish they had a n entrance right off of Carmichael.