Firestone Complete Auto Care

Scheduled my appointment online, arrived for my appointment and was told the system scheduled two appointments at the same time. This first time… ok, things happen, technology is not perfect. Happened again, several months later with the excuse being the same. When I questioned about it, the onsite manager was very apologetic, however, one of the other gentlemen copped an attitude towards me. I’m sitting back at Firestone right now, as I have an oil leak. Hopefully it will be fixed and this can be my final visit to this location.

I went there to get my tires installed. The staff was very nice. I asked them to inspect my breaks which they did. Technician showed me all the details and explained how much more milage do I have left on my pads and what condition are my rotors in. I still had probably few months left but since my previous pads were really cheap and top part was scratching the wheel I’ve decided to ask for the estimate on my brakes. I saw they had some great promotions going on and this store offered the same deal. Nobody was trying to force me to get new pads knowing that those are still ok. I really like that, it was just professional opinion. Everything was taken care of quickly and professionally. I couldn’t believe how different my car drive now with new tires and new brakes! It’s unbelievable! I’m extremely happy with the service and customer care. Way to go! I will definitely come back!