Hertz Rent A Car

Cole and Brittany very helpful getting us in and out and into size car we needed – car was clean, gas tank full and whole experience quick and professional – we would definitely use this location again–

Horrible experience. I was told I would get a full sized car but when I showed up a week later to pick it up they didn’t have any. They had a week! Then when the car showed up it wasn’t cleaned. Plus the guy who picked me up from service King was crazy hung over. Really unprofessional and disorganized. Will never come back.

I needed seating for seven in a vehicle for visiting guests. Reserved online.
Reserved for 9 AM arrived late after verifying 10 am was good for them still. Car was unwashed, had trash in it, but most important gas tank was empty and I was advised to return «as close to empty as possible.» Was told «the manager took the gas card with him» so there was no way to get fuel. Also was told they had a nicer vehicle they wanted to give me but it was getting an oil change.“
Just not very professional.
Note to self, never rent a vehicle with an empty tank. But when you have 6 friends waiting what do you do? Unprofessional to rent a vehicle this way.
How disappointing to be told of a nice vehicle but you are not getting it.
Also they never mention a 200 mile limit so read before you sign of course.
It took a long heated discussion to get a discount to cover the fuel in the tank, was advised we should just «drive the fuel out.»
Not a good experience in the end.

I reserved a car with this location 2 weeks ago and requested to be picked up. This morning I called to asked to be picked up. I was put in hold three times for almost 15 minutes. I hung up and called back and I was told the driver will pick me up at 10:00 am. It is now 10:27 am and no one is here. So much for customer service.
If I can give them a Zero rating I would.