Jewelers Bench

Do yourself a favor, and go here. Great prices, high quality jewelry, what else could you ask for?

The staff at Jewelers bench are trustworthy and professional. Been coming here for years and they always have my best interest in mind. They also have a very nice selection of jewelry at reasonable prices. Ask for Kimberly she’s always ready to help!

My husband bought my wedding ring from Jeweler’s Bench and i was amazed on the work they did. I absolutely love it and get so many compliments everywhere i go about how beautiful it looks. My husband lived in the area at the time and when we wed he moved away. We live a good ten hours away and used another jewelry store to get my ring cleaned and maintenanced, I was not satisfied on the work they did. I took it back to Jewelers Bench to get maintenanced and never again will take it any where else. I even took my sweet 15 bracelet to them and they repaired it to exactly the way it looked 15 years ago. The staff are very helpful and friendly. The store is a small locally owned business but even though they are, they have a variety of quality jewelry. I only buy my jewelry or get any repairs done from Jeweler’s Bench.

I was so excited to see a jewelry store in my neighborhood so I could get my watch battery replaced! I went in today and told the salesperson that I was glad to see a jewelry store in the neighborhood. No reaction. I told her I needed a new watch battery. She told me about the one with a 5-​year warranty ($ 25) and the one with the one year warranty ($ 12.99). I told her the battery in my watch had a 5-​year warranty from a jewelry store in CA… would that be honored? She snickered and said «of course not, you got the battery in CA, not here.». I told said: «give me the $ 12.99 battery.»
So Miss Sales Lady (NLG), let me explain a few things about customer service to you:
–when someone comes into your store and says they’re excited to find you are in their neighborhood, say something like «I’m glad you found us!»
–when someone asks about the warranty (or any other question for that matter), explain how the warranty works – don’t treat the person like they are an idiot.
Some other customer service tips:
–you are the expert – act like one
–respect your elders (some day you will be my age)
–ALWAYS say «thank you» when the customer pays for the item
I conduct customer service training. You will now be an example in my training programs. (Don’t worry I won’t use the name of the store, but I will say «a jewelry store where I live…»). I thank you for that. Also, know that for every complaint you receive, there are another 24 out there that don’t complain – they just don’t come back.
I won’t be coming back.

Very friendly staff with actual jewelers on site. They also employ a watch maker, so you have a full service facility. They’re a small store, but they carry some interesting items, including a special hinging system so people with arthritis can still wear their beloved jewelry. They also do custom work, which is awesome.
I was in browsing and they were more than happy to show me things and talk abou the items and their store. I liked the personal way they greeted repeat customers who came in the door. Overall, this is the fine kind of local business I like to patronize. I will go to them with repair needs, and I have them, as well as to shop. Don’t be put off by the small footprint or the kind of blah strip center. The service inside is 24K.

Love love love this place. Quality is seen all around. On repairs they are quick and affordable. I have also had a watch battery replaced bought the 5 year battery (which I didn’t remember I even bought) they were honest when I brought it back to be replaced and told me it hadn’t been 5 years so they fixed it for free. I love to support local business especially great ones like this!!!