Am Pm Properties

We have been renting at the same property from AMPM for four years and they’ve been great. Always a quick response, they’re maintenance team is awesome. Everyone is friendly. Would continue to use them for renting or when it’s time to buy!

We have been renting from AMPM for a year now. The other night our furnace broke, I sent a repair request that morning to AMPM, by that evening the furnace was repaired! We could not have gotten better service. Bravo and thank you to AMPM.

Unprofessional, horrible customer service, hoarding property owner that had disgusting trash everywhere (Sims Ln complex), over promised– drastically under delivered, and Connie was not a pleasure to work with at all. Worst experience

First, I would like to start off by saying if I was able to give zero stars I would do so. They have no properties available within a reasonable price range and the front office lady Connie has the worst customer service I’ve incurred in a very long time. I mentioned that a local realtor had recommened me (because I know as a local business owner referrals are important), but she dismissed the referral and said she had no idea of whom I was speaking of not seemed to care. Lady it’s time to retire, you’re doing a disservice to your company! I literally would recommend any other property management company in orange county over AmPm properties.

If I could give AMPM negative infinity stars I would. These people are the rudest, nastiest human beings I have ever come across. I had two necklaces stolen out of our apartment ironically on the day the «maintenance man» and his son came to change the smoke detectors. I called AMPM to let them know and they said they have never had trouble with the maintenance man and there was nothing they could do. Only after did I find out from a neighbor that the maintenance man is MARRIED to Lisa! So of course you’re not going to do anything with your own husband and son! About thirty days after that happened we got a notice that they were terminating our lease and that we had to be out in 60 days. They must think I know nothing about how retaliatory actions laws work… I called them and told them I wanted to speak to the owner of the property, but they refused to give me her information. Which legally that has to be written on your lease… surprise, it wasn’t. Thank god we got out of this place earlier than expected and found another place that has the BEST landlord ever.
I have never had a worse rental experience with any landlord or management company and I would SERIOUSLY reconsider moving into on of their properties no matter how good the location. If you don’t want to deal with rude office employees and getting screwed in every way thinkable, RENT WITH SOMEONE ELSE!!!

I have a had a really hard time with the repair side of things since we moved in a did a video of how the place we have the paint is peeling, the wall sockets are bad, the place needs a lot of work and the repair man they use is on a schedule of his own doing and so forth and he is not exactly someone you can count on as far as getting anything done he agreed to be at my place and then flaked three times and two stars is probably being nice because the office staff can be nice but it gets to be old when 5 months roll by and nothing changes,

A few years back in hb I had them as new mgmt on my property. I was never late on my rent. They evicted me for no reason. I suspect the new owners wanted more rent. But it was horrible and a huge battle. And when I called to ask what the reason was I was treated very rudely by Lisa. She vindictively took my security deposit too. Do not rent from these jerks. It was horrific.

Awful, awful people running this place. I leased for 3 years and went to sign up for a 6 month lease recently instead of my usual 12 month. I contacted them several times to let them know I was moving new roommates in. They said they would just renew the lease as a 6 month after an inspection. Lisa (who is an awful example of a human being), inspected the place, said they have never had problems with me or the roommates. Then today (approx. 2 months after inspection), I recieved a Notice to Vacate on my door. When I called, Lisa acted like a snobby rich OC housewife that she is and HUNG UP ON ME. She has hung up on me in the past as well. She claimed that the owner can evict someone whenever they want without reason, AKA ruin my life as I know it. When I attempted to call back, she would not even speak to me.
Now I will be homeless and I am contimplating on filing a complaint with the court. They have no idea what they are doing and claim everything they say is outlined in their lease agreements. I have requested said documents and they have refused. I had several problems with them following through with work orders as well such as replacing stairwell bulbs, leaks, gas leaks, destroyed carpets when I first moved in initially, constant washer and dryer problems, plumbing issues, list goes on. Very unproffesional people who act like morons. DO YOURSELF A FAVOR AND DON’T DO BUSINESS WITH THEM! LISA YOU ARE AWFUL!

DO YOURSELF A FAVOR AND READ THIS:
I am a Real Estate agent and this place have a property for lease by Susan Harris and it’s interesting that they only pay $ 50 commission to the agent who find a client for them!
If you looking for stingy people who try to get every penny from you then they should be the right one to go to! Otherwise look for somewhere else!
They don’t even respect other agents time and effort in their own industry and not willing to pay them their correct commission! What make you think they will care for clients!

I wish I could give them zero stars. The people that run the office are a bunch of old rude women. They never know what is going on and even worse they act completely unprofessional. They never fix things in a timely fashion until you threaten to take money off the rent. They will literally laugh at you when you have a problem. I have no idea how they stay in business. Seriously do not rent from these people. You will want to scream profanities at them. Worst management company I have ever seen in my entire life. I really can’t even describe the incompetence and horrible attitude with which this company conducts itself on every level. Especially the owner she’s by far the rudest old witch I’ve ever had the displeasure of dealing with. Guess that’s what happens when you own the company, you can be as rude as you want.

BEWARE!!! This is the WORST property management company! All the women that work there are extremely unprofessional and rude. None of them ever know what is going on even with the simplest of tasks. I was shocked as to how much attitude my roommates and myself got from them, mainly Connie. We were extremely nice and understanding with them from the get go and we always caught attitude from them. For example Connie got upset and gave us an attitude because we bring our rent checks into their office and don’t pay online. God forbid they would have to do 30 seconds of work to print us a receipt.. Their online payment portal would charge us each $ 17 to make a payment every month… forget that! My advice is to stay away from these guys as a renter or an owner.

Bad customer service. (Period!) There are a lot of rentals out there, choose one this company does not manage.

If you are thinking of using this company think twice, the reviews on them are true, no one in the office every knows what is going on. When you call you always have to call back to speak with someone else. We leased a property from them for 2 years, earlier this year we purchased a home in the community we were leasing, I wrote a letter letting AM/​PM know we would be moving out and gave them a date we would be out so they could start with the process of looking for another tenant. I knew we were on the lease and if they didn’t find someone we still have to pay the payment weather or not we lived there. A week or so later I received a letter from AM/​PM that we were now on a monthly payment and had to be out in 30 days. Okay that worked for us being on monthly and we worked our butts off getting the new place move-​in ready and the old place cleaned up to show new leasers.
On the day we were moving I received a phone call from AM/​PM telling me there was someone that wanted to see the place, I told them we were right in the middle of moving and could they do it later. that is when they told me they wouldn’t be showing the place that I would be because we were still on the lease. I told them about the letter we received and she said it would be up to us to find a leaser or we would still have to pay.
After that conversation I went down to the office and explain that they sent us a letter that said that we were now on monthly and had 30 days to move… now they tell me that letter was sent was a mistake (& of course they don’t who sent it) but that we were still on the lease for another 3 months and if we didn’t wan to pay it then it was up to us to show the place and find someone to lease it. So I did, I placed ads and I showed the unit to everyone that asked to see it and in one month I found a leaser and they are now leasing the place… I did this myself! So what does AM/​PM do !!!
They take out $ 500 from our Security Deposit saying it was for breaking the lease and the work they had to do to lease the place back out!!! What did you do???
I understand it was in the contract that if you break the contract it’s $ 500, but we didn’t break the contract, we still paid the month that we didn’t even live there, we had the whole place professional clean, along with the carpets and did the bug control liked we were asked. Plus the fact I was the one who did all the work in finding a new leaser. AM/​PM never lost any money!!! But yet AM/​PM doesn’t do anything and they still charged is the $ 500!!!
I would never use this company to look after a property I owned and I would never lease a property they were in charge of.
You have been warned!

And I thought things were bad on my last review. I had no idea how much worse it could get. In November 2012 our heater broke. Record cold temperatures in the 30’s that week. It took them four days to call a repair man. And the fireplace flue was broken too, so it was like an open door in our living room all the time. Connie said that I was overreacting because she lived in houses with no heat. Awesome Connie… but I was paying for a house with a heater included SO FIX IT!!!
Then in the spring of 2013 our water heater stopped working. They forced us to go through some cheesy warranty company and we waited 9 days until they fixed it. Have you ever gone 9 days without a shower? Me neither. We had to check into a hotel until they fixed it. Very expensive. They refunded our rent for those days, but that wasn’t even enough for the hotel.
But even that’s not as bad as what’s about to happen… In September 2013 a sewage line under our house collapsed. Huge puddle of raw sewage under our house and they told us we couldn’t use the plumbing until it was fixed. No showers, toilets or kitchen. Headaches, nausea, dizzy, the works from the fumes. Cat had to go to the vet twice and literally almost died. Once again they forced us to use their warranty company which never fixed the problem. The warranty company sent a plumber who wouldn’t fix the plumbing until the sewage was cleaned up. The homeowners insurance sent a clean up crew who wouldn’t clean up the mess until the plumbing was fixed. Total standoff with us in the middle, and AM/​PM on the sidelines watching, eating their popcorn, doing absolutely nothing. We had no plumbing. For 18 days. Back to the hotel AGAIN. When we finally moved out they still had not fixed the leak.

My review is based solely on the staff at AM/​PM. It really does seen like no one ever knows what the heck is going on. They have a problem communicating with each other, and with the outside companies they use to do the repairs in their properties. Not only are they always confused, they are VERY rude. They make you feel like an idiot when ever you have to call them for anything (which I rarely do because I don’t want to deal with the bitchyness!) I absolutely LOVE my place, and that’s why I’m able to put up with them. It’s a great location and it’s perfect for us. But it is a little difficult because I have to typically do my own repairs. I would rather do that though than have to call and talk to any of the those «ladies». I wish my landlord would go with another management company. It’s really unfortunate.

This is the worst mgmt company I have ever dealt with in my years of renting.
We rented with this company for 3years and during these 3 years we dealt with a number of things a tenant should not have to deal with.
–workers came into/​onto our property without notification. I walked into my back bedroom to get changed and the worker that I just let out my front door was on my balcony.
–our balcony was demolished without notification, while our pet was home
–had to miss work 25+ hours to meet them for maintenance on the property because they lack the skills and professionals to complete maintenance
–refused to fix furnace midwinter, this is after I informed them that I had a newborn baby who could not sleep with a blanket. I was told to call the gas company and if it is red tagged then they will come out and fix it
–we had to move out of our apartment for a month for them to do work because they did not fix it correctly the first time, which was before we even moved in.
Needless to say I am so thankful that we bought a home and will never have to deal with this heartless piece of shit company ever again. I have worked too hard and accomplished too much in my life to be treated like low life scum on the bottom of their shoes.
F U AMPM