Living Spaces

This is the 3^rd time I have gone in here, 1^st time buying. I originally bought from the Irvine location which was a good experience. The last few times, including today, my major issue is being approached by 5 – 6 employees about needing help. They claim they are not on commission, but this is crazy! They get you when you walk in, then the employees seem to stroll through the different areas to go up to anyone they can find. My honest opinion is that they have way too many employees. This place is usually dead and I counted at least a dozen staff walking around or up front. Second, they should assign each person to an area, I was only in the sofa section and got approached 5 times by different staff.
We were hoping to find the right set today and buy online despite the $ 100 delivery charge!
We came across a great sectional on the floor that was reduced like $ 300 for the floor model that was in great shape. Howard Ong was such a great employee! Nice man, kid friendly to our daughters, offered us drinks, and didn’t hover around us. Made the process quick and simple and very professional. He is the only reason I give this place 3 stars. Great employee and helpful.
My tip to Living Spaces, promote him, and limit 1 employee to each area of the store so they know who has already been approached.

Unfortunately, we did not have the best experience at this place…
While it was very refreshing that no one sales person followed us around the entire time (compared to other places, they do not make commission here) the real surprise came later on.
We selected a simple sectional couch and picked one of the custom colors for the couch itself and its pillows. That part was great. However, the selection is almost overwhelming and it’s hard to imagine that little slip of fabric over your entire couch. Even though most pieces here are already priced at the higher end, you still get slapped with a $ 99 delivery fee and an extra $ 30 if it is on the weekend or holiday which they do NOT tell you about.
Since our Couch was a special order, we were told it would take two weeks for it to be delivered. When trying to call their customer service on updates on the couch, they were unable to give us any information. The couch then came after exactly two weeks BUT IT WAS THE WRONG COLOR. It was literally the exact color that was on display in store, which we were told was available for same day delivery. What did they do for the two weeks that we waited then? And a little weird that it would be «ready» on saturday because then they can add on the weekend delivery charge. The delivery driver told me to contact customer service… customer service told me I had to go into a store… AGAIN! There I was told that it was a mix up and they would contact me. I am still waiting to here from them and the entire situation is getting extremely frustrating. Do not buy from here. They are out for your money with as little service as they can provide.

It pains me to write this review because our salesman did such a wonderful job. The problems arose after once the sale was completed. Here are some of my issues.
1) Delivery rip off. They charge for weekend delivery and did not reimburse the difference once the delivery is made during the weekend.
2) Delivery guys scratch my front door after I insisted they take the couch through my side gate that had more room and they would have had an easier time setting up.
3) Paid for the VIP coverage protection that is pretty much fraud at this point. Had «Dave» hang on me twice and then I submitted a claim online as instructed by Living Spaces directly. No response a week later. Total BS.
I was really counting on these guys, but they do not take ownership. Your delivery guys, your insurance protection plans, your name. Protect it.

My fiancé and I were shopping for a couch this past weekend and were VERY indecisive on the style, budget, and color. Laura found us going back and forth and with time helped us make the best decision for our home. She was very patient and had no problem going back and forth between couches and prices of each. Thank you!

Living spaces by far the worst company ever. I have purchased $ 5000 in product from living spaces every time they deliver the product it’s either broken or missing pieces. I would not recommend this company to anyone.

DO NOT BUY FROM LIVING SPACES!
We purchased $ 20,000 worth of furniture from living spaces.
Our coach arrived damaged and we have yet to receive the replacement cushion.
We purchased a $ 2,000 bed frame and asked the sales associate what type of box spring and mattress we needed. We also double checked on the website and it also stated we needed a standard king size box spring and 9″ mattress. Upon delivery of the bed the mattress does not fit and we were then told by the delivery crew we needed a «bunky bed».
We now have a king size box spring we can’t return and a bed that is pulling apart at the joints because the mattress doesn’t fit correctly.
We have called every day to the customer service line but are unable to speak with a manager and no one will help us.
Living Spaces is a terrible terrible company that doesn’t care about its customers. They are completely ignorant about their own furniture.
Don’t shop at Living Spaces you will regret it. We are filing a complaint with the Better Business Bureau and a lawsuit if they refuse to respond.

We bought a LARGE sectional and king sized mattress, the buying experience was awesome and not pushy. BUT the delivery guys, although quick and prompt, sounded like they were destroying my apartment and furniture. Good thing it was all like triple wrapped.
Well a week later we finally put our bed up after my frame arrived. The «bunkie board» is way too big. They sent us a California king size. And then almost didn’t switch it out.
They said I got «an extra long bunkie board» and maybe it was packaged wrong, so they’re giving me another extra long board…
If this is the same board and I have to end up paying, I’ll be so upset. I’ll update y’all tomorrow.
My boyfriend was on the phone with the lady and she rushed us off the phone and told us to review her in a pushy and fast tone. He hung up, no reviews for her!

Sales and service were great sales staff was great, not pushy almost too curious.
Delivery received email comfermation, text comfermation of agreed time and date for delivery 11am to 3pm. At 9pm the night before delivery we get a phone call changing the delivery time to 4p to 8p then after call to check on delivery status at 6pm was told it will be delivered at 8pm or later. Did I mention the delivery dispatcher was rude.

I ordered a bed frame which was delivered today. They delivered the wrong base supports and told me they would fix it within a 3 hr period today. I called after a half hour as instructed by the driver, they will not fix it until tonight between 6pm and 12am. I am injured and need to lay down for recovery. My bed is leaning against the wall and I have no where to lay down. I will never buy from Living Spaces again this is my first and very last order. I paid for delivery and installation. I will also warn all of my friends to never order from them they will be sorry if they do!!! WORST CUSTOMER SERVICE EVER!!!
12 hrs without a place to lay down with my spinal injury and Living Spaces wants me to accept what they did to me. I am usually forgiving when it cones to human error but this was not just human error, this was blantantly downright disregard of a customers injury and need to lay down flat on a bed per Drs orders. I had to sit on a couch in tears from pain. Promise, never s
again will I suffer like that because of a company that employs people that just do not care. I took their survey today, not very favorable I tell you that. Good bye Living Spaces.

What an amazing experience! First of all… The customer service was so great!
Sean and Andrew helped us out so much! Sean was able to answer all of our questions with ease. He was very fun to talk to and made the process of buying a couch easy breezy!
We also bought an awesome dresser which I love! The quality of everything is great and everyone is so nice!
Lots of choices to choose from and the prices are great!
Go to living spaces and ask for Sean! He will hook it up!

Very good service we met the lady manager and she was very helpful in regards to us deciding which furniture is better for us. They do have a complimentary drinks at the back coffee, water and sodas. Kids won’t be bored too they have a cute stroller to go around while you’re checking furnitures. Restroom was clean I could stay here all day while drinking coffee lol! Not sure about the quality of the furniture. Will make another review in case I have a problem or if quality was great. So far 5 stars for the service.

I purchased a full set of furniture for my family room and also furniture for my bedroom. The sales person there was really nice and I will have to say the store staff was very helpful! Unfortunately after that everything was horrible. My order was put in multiple shipments. First shipment they brought in 2 items that were damaged and then they destroyed my home when bringing the furniture in. The second shipment that had to come in anothe day had another damages piece. I ended up having 5 different shipments where I had to take half a days work off! The customer service was no help and they did nothing to make sure I was a happy customer. I do like what I purchased but not sure I would ever deal with them again. Unfortunately they don’t care about the customer after they get your money
I wrote a review on their website and they replied with this comment. They won’t let real reviews only positive ones.
«HELLO UNHAPPY5,
Your opinion is very important to us and the Living Spaces community. We appreciate you taking the time to write a review on RUTHERFORD CHAIR. Unfortunately your review did not meet our guidelines for posting on our site.»

If i could give a ZERO star I would. DO NOT BUY A COUCH FROM LIVING SPACES. As tempting as it is with their good in-​store service and very affordable furniture, DO NOT FALL INTO THE TRAP.
Also, DO NOT HAVE ANYTHING DELIVERED, PICK IT UP YOURSELF if you do fall into the trap and buy something. They damaged our home when they delivered and acted as if it were nothing. It was also raining that day and they came trouncing in with their nasty shoes and didn’t want to take off their shoes. Of course, Living spaces could care less!
If there is anything wrong with the couch after delivery they will send a couch «technician» over to your house to tell you that nothing is wrong. One of the really smart ;) technicians even said «Oh bro, I used to have my own furniture business I know what I’m talking about.» And I proceeded to say well then I think I have a hunch why you are not in business anymore and he had no response.
This company and the people that work for it are a complete SHAM. STAY AWAY DO NOT BUY ANYTHING FROM LIVING SPACES. STAY FAR FAR AWAY.
Important note: I know it is very tempting. We felt the temptation too and bought due to the affordability and seemingly great quality for the price type of stuff in the store. But once they have you, they leave you out to dry.
spend a few extra bucks and buy at a place that will treat you as you should be treated.
Living Spaces only hires ignorant people that cannot get a job anywhere else. DO NOT BUY FROM THEM, STAY AWAY!!!

This place is horrible. I’m sad they stay in business.
After telling the salesman (Mohammed) that we just moved here with no furniture, so couldn’t wait the «two to three weeks» he said the furniture set we wanted would take, he told us «oh don’t worry they always arrive in two weeks. We’re just supposed to say two to three weeks». I said more than once «Okay, we really like it so if you’re SURE it will be here in two weeks we’ll do it». And of course he was sure.
Twelve days after the order, while sitting on lawn chairs in our house, I called to get an ETA on the furniture. I was told by the corporate help line person that they didn’t know and that it always takes a month from the order date. I asked her to give me an exact date. I mean i ordered it twelve days prior, they must know when it ships and when it will arrive right? but nope. She said i had to go to the store. I tell her the sales person said two weeks and she said «never».
I go to the store and Mohammed isn’t in, so I ask for a manager. Which I don’t get. The woman I do get can’t get an ETA either and says she can’t do anything «until she gets mohammeds side of the story». By this time I’m just really angry. How can you not know when something is going to arrive when it’s been ordered twelve days prior. Not to mention I heavily doubt Mohammed is going to tell her he lied to me if we wait for his side of the story.
So I tell her to cancel the order knowing I’m going to pay huge money in «restock» (otherwise known as ripping you off) fees. A minute later I change my mind and decide to try and come in the next day and confront Mohammed and see if they can at least try and help us out in some way. I tell her that and she says «I already cancelled it». I say «Uncancel it» and she says «I can’t». No «how can we make this work, we’d like to keep the business» nothing.
But frankly she didn’t seem the least bit surprised that the sales person had lied.
On top of being flat out liars, which I’d have known if I’d read reviews to begin wtih, they are the least helpful company I’ve ever dealt with.

I came here yesterday and was instantly greeted by a very nice man who promptly stated they were not on commission and to feel relaxed as no one was going to push a sale. Right off I was very glad to hear that. We went to the area where I was interested and greeted by Howard. What a saint! This gentleman was so nice and warm and willing to research additional price options for me. The item I purchased was solid wood and the purchase process took 5 minutes. We were treated very well as customers and the store had some cool things. Howard made the experience pleasurable as furniture shopping can be emotional and overwhelming. I had a 5 star experience as even Josh the manager was very accommodating. Very happy. Thanks Howard!

Be careful, BUYER BEWARE! I purchased a nice rug at a good price at the Huntington Beach store, bought the protection plan and thought great things about «Living Spaces». I got the rug home, opened it up and it smelled horrible. I had to wash my hands 3 times to get the smell off. When I called to set up the return I was told I would be charged a 10% restocking fee. I asked to speak to the supervisor and I was told «I’m sorry, it doesn’t work that way». I wasn’t told anything about a restocking fee when I made the purchase, but it’s in the fine print.
Needless to say, I won’t be buying anything at Living Spaces again, nor would I recommend Living Spaces to anyone.
EDIT: I WAS NOT CHARGED A RESTOCKING FEE! I WAS TOLD THE GENTLEMAN I SPOKE WITH ON THE PHONE WAS PROBABLY NEW AND WASN’T AWARE OF POLICIES. LIVING SPACES WAS VERY ACCOMMODATING.

Living spaces is our typical furniture store as i remembered as a kid. Its sensory overload initially. Take your time, walk around and get a feel for the place. On the right near the customer service desk is a cool lil coffee bar you can help yourself to. Also, found the elements collection. Elements is a collection where no two pieces are alike. Kinda neat. the staff here are all extremely helpful and will stay with you for the duration if you like or will let you be to wander.
We wound up buying our bedroom set. Part of the collection had to be ordered but still arrived in a week and a half. The set up was fast, the delivery personnel were neat and polite, and we had a new bedroom set! I would definitely visit this place again!

I love this place! Kid friendly environment while shopping. Their carts are awesome. The provide snacks and drinks while shopping. I would come here for a play date.
The service was excellent. I am very disappointed at all the reviews. We got the Unger sectional sleeper. We custom chose color. Love the color and quality. The service people are super helpful here. Very attentive. We also got a rocking, swivel chair. So beautiful.
The prices for the items were also affordable in our price range.

It’s A-​OK. That’s what ³⁄₅ means. I know the quality of the products are not good but «OK». It’s what I normally want because permanent furniture is expensive and heavy. I’ll wait til I grow up before I buy the pricy stuff.
Its the same stuff as Ashley Furniture but half the price, often for the exact same brand/​models. It’s cheap and disposable (5 years or less)…you get what you pay for. In that light, its «ok». One store visit, we had crap for service, another it was good. Delivery was OK. OK sums this whole experience pretty damn good.

Updated from a 1 to a 3. After a long struggle with the the warranty company, Living Spaces credited us the purchase price on store credit.
BEWARE OF PAYING EXTRA FOR «WARRANTY»
We purchased a recliner from Living Spaces December 2014. In May the recliner motor stopped working. We have a warranty though right? Yep, we paid for a 5 year warranty that covers pretty much of anything that happens with the recliner.
We called the service provider for the warranty and were thrown around to more numbers to call only to find they have a new provider. We called them over two months ago. It took them a month to schedule an appointment in which the repair man spent 5 minutes at the house, told us he had to have parts shipped out to the house. Once parts get here it’ll be another 4 – 6 weeks they said to schedule an appointment.
Their furniture is junk. If the warranty provider needs 4 – 6 weeks to schedule an appointment that must mean they have a lot of crappy quality furniture breaking down.
We will NEVER shop at Living Spaces again. Although they directly responsible, it is the warranty company that represents them. Bad service.