Marshalls

TERRIBLE customer service!!! Every single time! Hate this store! Ended up going to Rossmoor with NO issues for my return and nothing but a pleasant experience! This Assistant Manager on Beach Blvd is SO incomprehensibly rude I cannot believe it! She hung up on me when I asked why they were able to do the return and not her. UGH! Awful!

I came too the store too return patio lights that I just purchased 30 minutes ago, because they didn’t work!!! & they told me to come back tomorrow to do my return. I bought them today.
Terrible terrible service. This is what the managed just
Told
Me.
Never returning here.

I have 2 babies (7 months and 2) I usually grab a cart from the 99 cent store next door so I can shop and leave the store with the cart. There is no way I can carry my 2 year old, a car seat AND whatever I purchase. I’ve done this a few times and never had any issues. Today I went in the store and was browsing through shoes. My 2 year old who is potty training said she had to go so I rushed back there with my cart to take her. I had no merchandise in the cart, only my son in his car seat and my daughter. As I was in the bathroom a worker had followed me back there and asked us to leave!!! She said I wasn’t allowed having the cart back there! I told her I was taking my daughter to the restroom then leaving and that I couldn’t believe this. I am pissed! I can’t believe this customer service and I don’t care what discounted brands they have, id rather miss out on that then be treated how I was today.

Very rude! The cashier that helped me was standing there eating behind the counter so I waited 5 minutes for her to finish eating before she was able to help me. Because my item did not have a sticker on as it was a Christmas gift to my daughter that she didn’t want (as she already had one) The woman cashier had to go make a sticker. This literally took her 10 minutes!!! It took so long that the cashier next to her asked me what was going on !!! Finally when she got back she accused me of trying to return something that was used!!! She pointed out a microscopic little speck that I didn’t even notice when I originally purchased it as a gift ! She continued to say that she wasn’t going to be able to sell the item ! I am so fuming mad ! She was so rude and disrespectful to me and accuse me of something that absolutely was not true! Maybe Marshalls needs to do inspections before they put things out to sell ! I KNOW its hard to get good help when you’re not paying much but, this is ridiculous.

If I could give negative 5 stars I would. This place has a really dumb staff who don’t try at all at their jobs. I couldn’t find help in the store for an hour without going to the front and paging someone. Spent forever trying to find athletic pants and sports bras. Went to the dressing room to try on the bras, and the lady had gone on break so I ask the new girl to make sure that my pants don’t get put away because I already knew they fit and she had me leave them there. Come out 5 mins later and pants are all gone, stupid lady had nothing but excuses and not apologetic at all. What a waste of time, and I was already having such a bad day. The least these people could have done was give a shit, instead they harassed me into leaving with their stupidity. Never shopping here again, u get what u pay for… mentally handicapped employees.

What a joke. I bought an item from here then tried to return it and they told me that since THEY put the wrong tag on the item that they wouldn’t accept the return, so now I’m stuck with an item that I have no use for and wasn’t able to return it because of the default of some inadequate employee. After waiting in the store 15 minutes for the manager to go diddle around and then I had to ask where she was. Luckily the item wasn’t that expensive, I would’ve been fucking pissed had I spent 100+ dollars on an item they messed up on and not been able to return it. Just a bunch of holiday jockeys working minimum-​wage jobs that don’t care about their work. Spend the extra five dollars and shop somewhere else.

I would give Marshalls 1 star for a really poor customer service. I took my dad to Marshalls in Huntington Beach to shop and my dad found a shirt that he liked. We went to cashiers to check out the item. The cashier was a white guy aged around late 50 or early 60. This guy was so RUDE. When he took the shirt trying to scan the price tag but then he stopped scanning and brought the shirt to ask another cashier to confirm the price or something then came back with a dirty look at us. He raised his voice and told us that someone changed the price tag and he needs to look at the camera to find out who did it. I told him that I don’t care if someone changed the price tag or you guys marked it with the wrong tag but don’t raise your voice and talk to your customer like that. If you want, go ahead and check out the camera then I will wait for you here. My dad couldn’t stand the customer service that they provided at this store so he told me to leave and never come back this store.

One of my favorite Marshall’s and places to shop in general. They always have full racks of clearance items, in each and every department.
The shoe selection for women is usually only flip flops and wedges which is great but if your looking for heels for a night out you may want to look elsewhere.
They have a great selection of women’s dresses both for women, plus and juniors. They kid’s section also has some of the cutest little girl dresses around.
They do have a small selection of toys but if your looking for buying a b-​day present be prepared to have to go somewhere else as the selection can be limited at times.
The home goods always have a large variety including sheets, bathroom, kitchen, and even home décor.
They men’s section is abundant too offering a great range that include big and tall.
They are fully stocked with swim gear for the entire family for summer time needs. And even offer baby suits.
They have a large variety of purses too but if your looking for designer bags this is not the place. More Liz C, and Tommy H bags than Coach or Michael K.
Parking is great as they have a lot right out front but they are Huntington Beach locations so bring your own bags or be prepared to pay $ 0.10 for each paper bag.

Not bad.
Had a big selection. Has a nice clearance section. Prices were all very good. I ended up buying a ton of stuff I really like. The customer service was good, about what you would expect.
My main issue was that I bought a lot of breakables. But, they were out of bags? So then I needed to purchase a reusable bad because how am I going to haul all this tiny stuff to my car otherwise?
I really don’t like stores that make you buy their bags. I know they were just «out» but it was really annoying. I don’t have a need for reusable bags. I actually prefer the plastic or paper because I use those again and again at home (with lunches or craft projects). Also the reusable bags were HUGE so they were difficult to carry since everything was flopping around in it and making it awkward.
Nice store, good people, I’ll be here again but I hope they have check out bags next time.

I love shopping here you seriously find almost everything you need for a bday present or a wedding, work clothes, toys for your kids etc etc
The staff is super friendly and they’re always asking if you have been helped
The prices are reasonable considering some of them are expensive brands

If you have a gift with no receipt prepare for the rude female store manager She found my item in the system but then said it was something else. She was honestly beyond rude. I told her my mom bought these unopened soaps and I did not have one. I told her I am allergic to them. She told me to return to the store they were purchased in Riverside! I asked to donate them to an employee since they wont give me a credit. She said I could not leave them for an employee. I walked out and dumped the 4.99 soaps in the trash. This Marshalls is totally disrespectful and disgusting.

Store manager is rude and has zero customer service skills! Total B! tch! I wanted to return an item and I passed the 30 days by 4 days… she couldn’t over ride it! Really!!! So I went to another store and they did do it! She made me spend more time and gas cuz she’s a B! tch!

I always come here to get designer bags, workout clothing, household items, and purple shampoo. Everything is so affordable! I love designer brands at a marked down price. The store is always nice and organized and the workers are sweet at the registers. This location is so convenient I love this place.

Even though this store is old and I don’t like that, it is the best in the customer service department. Everyone is very nice and attentive. I enjoy going in just for the smiles and fun people who work there…

Worst customer service ever. Went to return an item with the receipt that I bought a few days ago. They refused to accept the item because it wasnt showing up in their system. The manager and associate whispered to each other like I stole the item. They told me to go back to the Marshalls in Buena Park to return it because I bought it from there. They couldnt even picked up the phone to call and verified. I drove all the way to Buena Park and returned the item with any problem. Do not go to this horrible place.

Dress for less? Sure why not?! Wait a minute… Wrong store. Marshall’s has a really negative image and no one will admit they shop here. I’m here to change that and saving people money one review at a time.
Overall, this Marshall’s usually has a great selection of boxers that I like to try on without my underwear on and socks for half the price of what the mall charges.

This place is absolutely HORRIBLE! The customer service ifs HORRENDOUS and management is just as bad! Tried to return an item without a receipt that I just purchased from another location last week, both management and associates tell I can’t and it’s not their problem! Seriously why do you work at a place that is customer service based? Never coming here again!

Got some good deals on workout attire. I’ve been to better Marshall’s with more deals. Organization of store layout could do with some improvement.

There’s not much to say about this place. I consider Marshall’s to be the Ross for the classier middle class citizen. It has good discounts on designer and non-​designer named items, just like Ross. The only difference is they might have some higher brand items than Ross would, which means higher prices as well. Still, they have a good selection of higher end items that won’t cost you an arm and a leg, only an arm or leg.
PROS:
— designer brand items for cheap, including Marc Jacobs, Michael Kors, Nike
— has a nice selection of dishware and house hold items that would make great gifts for house warming parties
CONS:
— pricier than Ross
— you feel cheap coming here
I recommend coming here if you’re looking for higher end items that you’re not willing to pay full price for, like nice business attire. However, if you’re simply looking for every day accessories like socks, underwear, and shirts you should head to Ross instead.

I’ve been going to this Marshalls for many years now. I haven’t been to this store in a while, and I was pleasantly surprised when I went shopping at the store last Thursday. This location finally re-​organized the check-​out process so that there is only one line to pay for purchases like their other locations. FINALLY! In the past, it was like playing Russian roulette. You never knew if you would select a line where all of the customers in front of you had some kind of problem with their purchase and it would take forever to check-​out. Now, I can go and shop at this location stress free!
The Store is in a strip mall on Beach Blvd., where Rubios is located. The Store could use a face-​lift but it’s clean and the products are organized. I can usually find a deal on clothing and shoes for my son and me. In the past I’ve found great deals on designer name products such as Calvin Klein, Michael Kors, BCBG, Max Studio, Ralph Lauren, Tahari, Nine West, Juicy, Coach, and New Balance. I also buy my son’s Hurley, Billabong, Quick Silver, etc., t-​shirts for about $ 10 a pop… a STEAL. I noticed that this location has the best clothing selection of «Clearance» items. If you have the patience to go through the clearance racks, you will find a great deal.
Last Thursday, I bought the cutest black knee high boots with laces and studs from Marshalls for only $ 34.99. The store also had the boots in brown, but I was being thrifty and didn’t buy them. I wore them on Friday to work and received many compliments. So, today I returned to Marshalls and bought the brown boots. I also picked up 2 pairs of straight legged stretch denim jeans from the clearance rack; one for $ 10 and the second for $ 15. My fourth item that I purchased was a pair of faux denim leggings for $ 6.
As I was checking out today, I noticed the Store’s new staff. Too bad I didn’t receive better service than what was provided by their predecessors. Although the service is flat and inattentive, I will continue to shop at this location because of the great deals. 4 Stars