AT&T

I just left this store so mad.
I got a new phone on Wednesday for some reason all I could do was make calls. My data service was not working. On Thursday I was on the phone with technical support trying to fix the problem, after one hour of trying to fix it she told me that something must be wrong with the sim card. So she asked me to go to a store ask for a new sim card then call them so I can get a reset code send to my phone. On Friday I head over the sales person asked what she can do. I told her what happen how I was told to come in to get a new sim card and then get a reset code send to my phone. She took my phone and before I had a chance to see what she was doing she reset my phone to its factory default settings. She gives me my phone and says is done. I look at it and all my pic and information is deleted. I asked her why she do that for, thats not what I wanted. She said I told her too, that it was the only way to fix it. I told her that’s not what I was told over the phone or what I asked her to do. Take in mind my birthday was the day before so all the pic I took with family and friends are now gone. I was so pist off I just stop talking to her… I could have done the default setting my self, but all I need was a sim card and a code send to me by technical support. I’m still so mad at the entire situation… never again do I go here…

I came into this store on 2÷21÷16 to purchase a case and USB cable. I was 2^nd in line when store opened. As they open the doors the first rep was at the door and took the person in front of me and advised more reps are coming out to help. Devon came out and ask what he could help me with I advised him I needed a otter box case for a iPhone 6 and a USB cable, he asked my name to put down on the list and the first thing I thought was rude is I spelled my first name and he asked for last name and as I was in the middle of spelling my last name for him he cut me off and said that’s enough. 2^nd thing, He then points across the floor and said the cases are over there once u pick a case if I have time I will ring you up and goes on to the next customer. I go over to the wall of cases and there is no black or blue otter box case. Devon comes over and says do u have the case I said no I don’t see black or blue. He starts looking from drawer to drawer searching for a black or blue case and after standing there for 5 minutes of him looking it is pretty evident that they don’t have it which is fine just say you don’t have it or recommend a different case. In the middle of Devon’s search for the nonexistent case another rep calls him because of some issue with the payment machine and at this point Devon just walks away and goes over to help the other rep. There was no excuse me, give me a minute, he just walked away. So at this point I just walked out the store bc this is not the way anyone should be treated in any store. I feel he was very rude and not attentive at all. I dont even expect to be your main focus in a store but proper etiquette and good customer service should be a high priority. I had to go to another store to get the service and accessories I needed. I will never return to this store.

Do not! Do not! Go to this at and t store, it is the worst, they will lie through their teeth to make you waste your money, i have given them 3 opportunities because i really did not believe that they would be such scums but they really are. In different times for different reasons they have had the worst excuses. Little did they know i worked for a wireless company before and knew what wasnt possibly true and how they lie and lie.

I don’t usually write reviews but I feel the need to do so this time. I have gone to this store a lot of times to se if they can help me with my iPhone or iPads but they always give me the run around. There employees always are rude and have the face like they don’t want to be there… I think today was the last day I walk in to this store…
THIS PLACE NEEDS ALL NEW EMPLOYEES!

They okay but I don’t like the fact that you gotta have receipts for everything under warranty like hello! We in 2016! but yet they want you to give them a 10 if you get a survey cuz a 9 is not a service wtf?!

I originally posted a great review for this store but tonight I had the absolute WORST customer service I have ever encountered. The so called «manager», Jasmine and one of her employees Krissie have no business working with the customers that A T & T supposedly values. Not only were they both completely rude but they were not of any help whatsoever. I am reporting them both to the corporate office in the morning. I will however give credit to Ceasar and Deven for trying to repair the broken trust and hard feelings that Jasmine and Krissie caused but in the end I still left very unsatisfied and unhappy customer. A T & T you should really be ashamed of yourself for allowing them to represent your company. Fellow Unilocalers, if you value your time and $$ do yourself a favor and don’t go to this store.

This store was not specific at, all it has a bunch of displayed electronics, and their customer service was terrible. In the end the only information I was able to receive was call customer support.

Pros: good service
Cons: gets wayyyyy to packed and busy and seems there’s not enough reps to get to everyone.
But when you do get to someone (if you waited lol) they do help and take time with your questions. Only downside like I said being that it’s in HP it DOES get real busy so come early morning or early afternoon. Other then that evenings and weekends be ready to wait.

This place blows ! Worst customer service ever. Not only do they make you wait a eternity but they the employees don’t seem to care if you get helped or not. I saw a lot of people leave really unhappy!

Bad customer service. Guy waited 10 minutes to tell us there is a waiting list to get on. Come on, just buying a phone case. Piss poor. Mgmt needs to do something

Worst customer service ever, it took about half an hour to get service and when they did help us their employees didn’t have good customer service. I was waiting to speak to an employee for over an hour and just hung up, worst AT&T store ever.

Bad but Really Bad Customer Service .
The employees have a lot of FREE TIME. We waited for 1 hour to get attended. I can’t believe they are taking my money and still can get good service

I have been to this location various times because it is the closest to me but I think this will be the last time I use this store, ever! Each time I’ve been here I walk out wanting to cancel every account I have associated with AT&T! The sales people are lazy, rude & unwilling to assist with any problem/​question unless it will get them a commission! It is well worth the extra time & gas to not have to go to this store! Go to a different store or call customer service, save yourself a waste of time because that’s all this store is good for!!!

Visited the store yesterday due to a problem with my SIM card. Andre the consultant helped me and was extremely helpful and super nice. Thank you for much for your assistance.

The best service I got when trying to get new phones for me and the family. Andre was the rep that help me. nice person. will recommend Andre with friends and family.

I came here trying to get an iPhone 6plus and I was greeted right at the door by a very respectful and friendly gentleman who directed me to another gentleman named Jaime. Jaime was the best, simply put he helped me in getting what I wanted and even went over and beyond to help me save some money on my plan! I was in and out with a brand new FUNCTIONING phone in less than ²⁰⁄₂₅ min. Most places ask you to call so they can activate it and he did it all there. So if you’re looking for a new phone? Find Jaime he talks quick and gets things done right and affordable to you quick!

You get put on a waiting list that no one seems to be checking. The employees just walk around and walk past you to continue chit chatting with each other. Worst AT&T ever.

The hours clearly state they close at 9pm we went at 8 with an urgent need for a new phone my iPhone 5 had officially given up and I was intending to purchase the 6 when we arrived the manager rudely informed us they only took appts after 8pm. We then had to rush to Downey who I called and said this was not policy and walk ins were welcome.

I returned a phone at this store. A month later, I got a bill for $ 700 saying I didn’t return anything. After 3 extra trips, they told me it was my fault because I should have known better to return it when it’s still active. Otherwise it would not show on their system as returned. I waited at least 40 minutes each time just to be helped by an agent. A lot of them are just picking their nose behind the counter and get an attitude when you ask them a question. Unless you’re a new customer, they won’t talk to you with a smile.
Long story short, a lady by the name of jaqueline told me that since it was my fault that I returned the cell phone there, I should call customer care and have them fix the problem myself. She blamed customer care and customer care blamed the store. This’s supposed to be a corporate owned store and these idiots work for the same company. But yet, they make themselves look incompetent by blaming each other.

As I was reading these reviews, I could remember my first time there as well… They didn’t really help me. Fast forward to NOW and all I could say is WOW!!! You guys just need to know how AT&T works.
1) Make appointment online
2) Go to store on your scheduled Appointment
3) AT&T sales person will help you and only you.
I just don’t understand why people think they can just go in a store and expect everyone to drop whatever it is they are doing to help you. Your not important but when you make that appointment I guarantee you will be feeling like that with your brand new shiny phone. Thanks again AT&T for making my day. Tomorrow I’m going on my SCHEDULED APPOINTMENT for my Samsung Galaxy Note Pro 12.2 tablet… Yayah!!!
Today is 6−6 – 14…Got my Tablet and Sales Person was very helpful. Yes, they try to get you to buy accessories but what store doesn’t. Either way, I would go back there in a heart beat… Great Service AT&T in Huntington Park.