This location so far has been pretty unsatisfactory. Chase is no longer my primary bank as there is not one in my location(and I work at another large national bank) but I still have to go in occasionally to withdraw money that is sent to me. Every time I have gone in there are no tellers at the front. I usually wait a couple minutes and then someone comes up to help me at the teller line(maybe I just come at the wrong times?). I am not sure but usually there is at least one person at the teller line at all times. The one time I went in to close my savings(while leaving my checking alone) I had to wait 15 minutes for a banker, when all three bankers were on their computers. I know that you might be busy for a second, but I was not even acknowledged. I am not sure about Chase but at my bank as a teller I am required to greet every customer. After being greeted I was seated at the bankers desk and I explained that I wanted to withdraw the money in savings and close it. He said okay and went to work. After playing on the computer for five minutes he asked me «you just wanted to transfer to your checking right?». No sir, I want to close the account and get the cash. «Okay, yeah give me a second». After a couple more minutes he asks me again if I wanted to transfer to my checking and then close the account. Again, no sir I would like the cash and then close. He proceeds to leave and come back with my $ 1200, but before he could count it to me, he sneezes, not away from me or in his hand, but all over my cash(and me). I write it off(everyone gets sick, nothing new) and watch him count it out to me. He gets to the last $ 100 bill, wipes his nose with his hand and then hands the bill to me… without wiping his hand or anything. I don’t have a phobia of germs, but when I watch mucus get onto your hand, and then my money in front of my face I cringe on the inside a little. If I got a complaint like that at work I could get in serious trouble. Anyway, I will not be going to this branch anymore. I have been to the branch on Randall road about five miles away before and had nothing but success.