Edible Arrangements

what is the point of same day delivery if it’s not going to be delivered on the same day?!
My very good friend recently moved to Alabama, she unfortunately experienced a miscarriage this week and has been really down. I was hoping to lift her spirits a little by sending her an Edible Arrangement and was happy to see they had same day delivery for no extra charge! I placed my order via the web around 1pm and called the store soon after to make sure it would be delivered that day and see if they could give me an estimated time of delivery so I could make sure someone would be home. (it’s a little challenging for someone to be home for a delivery that they don’t know is coming…)
the lady at the store told me she couldn’t give me a time but she did say the delivery man was already out and about. So I immediately contacted my friend just to make sure she would be home for the next few hours. fast forward to 9 o’clock at night and there has still be no delivery, no phone call, no email. nothing. Once I finally got to speak with someone from the delivery location to see if everything was ok they informed me that no one was home at time of delivery. ok… here’s where my problem really lies… let’s say no one was home, which I find hard to believe but let’s say that happened. why was NO ONE contacted? they had/​have not only my phone number but hers as well along with an email address. I’m not upset that the arrangement wasn’t delivered yesterday I’m upset that I wasn’t informed that it wasn’t delivered yesterday and the plan of action moving forward. I get that I didn’t purchase an $ 800 arrangement but I’m really disappointed in the lack of communication in this sensitive time.

Excellent customer service! I ordered an arrangement from California for my family in Alabama; this Edible Arrangements made every effort to get a last minute arrangement to an after funeral reception by a requested time. My family members told me the arrangement was beautiful and delicious. Much appreciated from California!

I called the store to let them know I wanted to use their services but the previous reviews made me nervous. They went way beyond my expectations and called me when the arrangement was delivered. I will definitely use them again. Thank you, Edible Arrangements, for great service!

When a business makes a mistake and then does everything they can to make sure I am happy, they have my respect. I appreciate that this store cared enough to want my repeat business. Kudos to you! My parents were happy with the items that I had sent them.

When a local gift delivery service is unable to handle a reasonable order on time during the Christmas Season they are mismanaged and should be avoided. Edible Arrangements also fails to respond to reasonable requests for a return call or follow up. Expect nothing from this Huntsville store.

The store called me the requested day of delivery at 2:00pm to tell me the item I ordered was not available. They asked if it was okay to deliver it at a later date. I had called the day prior to confirm the order and the delivery time and I was told that the item would be delivered between 12:00 and 2:00pm. I asked them to substitute and deliver before 3:30pm before the event it was ordered for ended. I was offered no discount and was told they were having computer problems the day prior. Do not count on delivery from this location.