J.Crew

I don’t think I’ve ever shopped J. Crew for men; wrong body type (I like to eat) … and I’m more of a suit anyway. Never could pull off a cardigan without an Urkel feel. But for the lady… this is one of her «it» stores. Bar none. She wears it, I buy it (or she’ll buy it anyway)
So… needless to say, a few of the sales ladies know me on sight. What do I want? No clue… when do I want it? Yesterday.
Much like the Spade store a few spaces down, I get the hand-​holding treatment here… which is why I return… other than proximity.
The J. Crew store in Huntsville is smaller than the one at Green Hills in Nashvegas and on part with the shop at Summit in Birmingham but I usually can find most of what I’m looking for. They have most of the «looks» from the catalogues up front… and I usually get help on matching accessories with the rest. Smile and ring me up.

«What’s your e-​mail address?»
Perhaps it has been too long since I’ve gone shopping in the US. Or 2.5 years living in the UK have spoiled me and restored my faith that not everyone I encounter wants to steal my data, monitor my purchase history, and sell my online persona to marketing companies. But my shopping experience at J. Crew continues to leave me a bit angry.
Me: «Sure…it’s
»
Sales: «And your zip code?»
Me: «What’s the e-​mail address for?»
Sales: Tangible silence while typing at computer screen
Me: «What’s the e-​mail address for?»
Salies: Tangible silence while typing at computer screen
Me, Seeing the mistake I’ve just made: «I don’t want e-​mails.»
Sales: «You don’t want e-​mails?»
Me: «No, is that why you asked for my e-​mail address?»
Sales: «Yes.»
Me: «Really? I thought you were going to simply e-​mail my receipt to me like other stores do.»
Sales: «No, but we’re upgrading to that system next month.»
Me: «That’s not cool. You should really tell people why you’re asking for their e-​mail address. Can you delete it?»
Sales: «No, it can’t be deleted once it’s in the system. We’ll put that you don’t want e-​mails, but that will take a few weeks to process.»
Me: «You really should tell people about that before they give you that information.»
Sales: Silence.
Me: *walks away*
Ugh. Now I have to get J. Crew e-​mails because I bought 4 pairs of socks? No thanks. You guys suck, and you obviously ignored my question the first time I asked it. I don’t want your spam. And, their lack of reaction/​care for the cleanliness of my inbox leads me to believe it’s corporate policy to capitalize on the seemingly innocent and genuine nature of the request.
Also, while the socks are nice and comfortable, they also screwed themselves out of additional sales. I saw a nice pair of Sperry boat shoes I would have tried on, but, I was unable to locate a pair other than the display pair in the store, nor did anyone offer to assist me. So, from a customer service standpoint, you guys really suck.