Cook Children’s Urgent Care Center

Worst «emergency room» ever. My wife calls on a friday to speak to a nurse, she gets called back on a f&$$ing tuesday telling us we should take our son to be seen. This place sucks.

First of all, parents need to understand that not every sickness needs an antibiotic medication to get better. If you have a virus, you’re body does a great job of getting better on its own. Lots of water, rest and some type of pain or fever medication, you’ll be back to your self in no time. So if you go to this place and think that they have to give you something to make you better, this isn’t the place for you. This place is outstanding! Every staff member from the Paramedic at the door doing triage, to the receptionist, the customer service and friendliness to my child is 5 stars! They are very efficient and quick to get us in and out. There may be a line for urgent care, or ER so you may have to wait till those in front of you are seen. If you truly have an emergency situation they will move you to the front of the line. My daughter once broke her collar bone and she was rushed in. This last time with a sore throat, we waiting our turn and they gave her a mask. The doctors are really friendly and engaged with my daughter and ask great questions and make sure the parents understand what will happen next. If you can’t go to your primary care provider, this would not be a bad choice.

This place was amazing today. We’re new to town and had no idea where to take sick baby. We were in and out in less then an hour. Doctor explained all the medications to me and they were patient with a worried mommy.

Second time to take my niece to the doctor here, first time my niece wasn’t given anything, claimed it was a «virus» few days later we’re back. Was never given an antibiotic and now she’s so sick she needed breathing treatments. Second time here given nothing once again, said it was a «virus» once again, after 3 days of fever. Took her somewhere else for a second opinion on the same day and she has strep throat. Never going back there again and I wouldn’t recommend taking your child here either. Nurses have an attitude and don’t care for
Your child’s well being. Just want your money.

Worst Urgent Care ever. I went because I thought it would be great since it specializes in children. My daughter had pneumonia (semi-​diagnosed via triage over the phone with a pediatrician friend across the country) so we needed a chest X-​ray to confirm it. Of course she got really sick on New Year, so our regular pediatrician was closed.
They tried to push the flu test on us several times, despite my refusing it. My daughter had already been sick for 5 days. Tamiflu only works within 48 hours of onset of symptoms. Why in the world would I bother paying for a flu test when I can’t treat it? So after refusal, they tried to give her the test anyway by sending another nurse into our room later and trying to swab her.
Then, after the chest X-​ray, which confirmed she had lobar pneumonia (it’s concentrated in one area of the lung), they drew blood for a mycoplasma test. I found out later that mycoplasma pneumonia is generally for school-​aged kids, and it causes pneumonia symptoms that are so mild people generality think it’s a cold. My daughter was so sick she was laying around the house not moving, with a 104 fever that refused to budge with medication. Based on her symptoms and the X-​ray, they must have known this was not mycoplasma, but they did the test anyway TO MAKE MORE MONEY. And they missed her vein and dug around in her arm. I should have refused the test after the first miss but I didn’t because I didn’t understand what the test was for.
My pediatrician friend later told me that this was a bread and butter case that they would have studied for medical school. Students would have been able to diagnose her correctly. Certainly a doctor with years of residency should have been able to.
Everything was about money here. They will over test your child and make you feel like a bad parent if you disagree with them. I will never take my kids here again.

I took my 2-​year-​old for cough. The doc and staff were very kind and explained things in detail. I was very happy and my kid got better as well.
The lobby is a bit ghetto though if you are sensitive about environment.
But I will take my son again in case of urgent care.

For the the Hospital part, The care was great! But for the Recovery unit, they were mean to me because I cannot see my little brother after he got surgery, when I was 12 ½, The Nurse kicked me out of the room and I got upset with her, because 13 and older only!!! They were soooooo rude, but the Treatment was wonderful :)

This is a great place to take your sick kid if you can’t get in at the pediatrician. My daughter was running fever and coughing and she is only 6 months old so of course I was scared to death because I have never been through this before.
So I arrived at 3pm on a Monday and the place was almost empty. This is a good thing, because I the most impatient, anxious, claustrophobic mental person out there. Anyway enough about me.
It is very nice inside and super clean. I literally sat down and didn’t even start the paperwork when she was called. The nurse took her vitals and what not, then we went back to the waiting room. I filled out the papers and we were called to the back to see the doc. Thankfully she only has a cold old and we were in and out in 45 mins max! I am very impressed by how sweet everyone was and made me feel at ease putting her in their care. The doc didn’t push any meds or anything. He actually advised against them because of her age. I didn’t feel like we were rushed so he could get to the next patient like some other doctors make you feel.
Cook Children’s is fantastic in my opinion.

This place truly deserves 6 stars!!! I’ve long been an advocate for taking your children to pediatric ER or urgent care vs. any random hospital. The Cooks network is wonderful!!! The wait at a place like this is much shorter than most places. The patient care given is out of this world!!! We’ve come here for anything from broken bones to RSV.
On our most recent trip my gymnast daughter had broken her finger during practice. We came to this Cooks Urgent Care and they took care of us very quickly. Then they referred us to a pediatric orthopedic surgeon within the same network (it was a bad break along her growth plate). The surgeon saw her that week and scheduled surgery for the next morning. All went well and now her poor finger is recovering. I highly recommend Cooks over any other place.