Old Navy

This used to be my favorite Old Navy back in the day and where I got my first store credit card. The clothes selection was seemingly endless and always in style. Maybe that’s my 18 year old self talking but things have seriously gone downhill for me in the last few years here. The lines are always long, employees are scarce, and forget about customer service of any sort. You would think that as much foot traffic as this store receives that there would be more employees to assist but nah.

Great big clearance section but almost everything I liked didn’t have a price tag on it, and a lot of the items were the last ones. Kind of annoying to keep having to ask an associate the price of an item.

Sometimes I love Old Navy. Sometimes I don’t.
Pros:
Cheap cute clothes
Great sales
Cons:
Awful refund policy. I returned a jean jacket and some jeans last year, but I’d lost the receipt. I expected to get at least store credit… nope. Had to fill out paperwork for a gift card to be mailed in 4 – 6 weeks. It never came.
Store is often messy and disorganized.
Never enough employees. Nobody on the floor to help, only one or two cashiers with a line around the store.

Old Navy has great promotions which draws in a crowd! It can be aggravating to fight through the crowd especially when the clothes are on the floor or not organized. (I don’t blame the sales associates). Old Navy has great quality clothes for a fair price. I normally shop in the clearance section and scope out the promotional deals. A couple weeks before school started, they had a buy one get one free on childrens pants! This deal really made me excited and because of it, I now shop and Old Navy regularly.

I love shopping at Old Navy online and occasionally I need to go to a brick and mortar store to actually try on clothes. This location is big and somewhat organized. I cant imagine having to refold and rehang all the clothes all day long. The staff is helpful and they really have a tough job. They are always friendly and helpful. The only downside, and it is really out of their control, the store can be so messy on Saturdays. It’s because the majority of the shoppers just wreak havoc! I don’t understand why people are so lazy! The staff has a huge job of constantly picking up and they do it with a smile on their face! Thanks Old Navy for making great quality, trendy and classic clothing at a great value!

any time there’s a sale… score! nice location & clean… score!

The store itself has a good selection and is well taken care of. What I have had issues with are the ridiculously long lines that form in this store. I’m not sure if they are under-​staffed, but I have seen lines wrap around to the back of the store 20 people deep. on a random weekday afternoon.

I had a good time at this Old Navy. I just browsed and bought some of the famous 2 buck flip flops. It was a lot of fun. It is messy in clearance, but you know women… they go pretty nuts over sales. o. o;; …and Old Navy has some good as hell deals at times.

This Old Navy store is HUGE!
One of the biggest I’ve been in and I’ve probably been in most Old Navy stores in the DFW area.
It’s really sad that I have to give this store such a crummy rating.
The staff seems fine and the store is conveniently located near the mall.
The biggest issue is that the store looks horrible inside.
I don’t normally take pictures inside stores (most stores don’t like people doing that), but in this case I took an exception to show a small sample of what I saw. (go see the pics attached)
Now before you think this is the entire store, please note that these photos were just the Clearance area in the back (and I realize that Clearance areas usually look disarrayed).
But the rest of the store was in pretty dire shape too (on a Monday evening). There were a lot of merchandise shelves messed up everywhere. And there was so much stuff messed up, I have a hard time thinking that it all happened in one day (but I could be wrong).
I think the problem is that this store is really BIG, but they seem to have very little staff to handle it (I noted about 3 people and that includes the cashier) so it’s regrettable that I have to rate them so low when there is probably no way of controlling it.
Hopefully someone in charge will see this and do something about it because this store was just embarrassing to see.