Staples the Office Superstore

This review is specifically for the Print Center.
Recently I stopped in to get some photos scanned into a PDF format for a project I was completing. The staff here was pleasant, but obviously understaffed which was a bit of a nightmare because customers were asking the staff questions while they scanned the documents. The end result was the fact that they didn’t check the glass on the scanner and all of my photos had smudges.
Once I found out the quality of the scans were bad I returned to this location and asked that they rescan the pictures. They were very understanding and did so. The final result was high quality scans.
In the end, this store is a middle of the road Staples that could be better if the staff here wasn’t stretched thin and could actually spend time with customers. Watching staff bounce between customers made it tough to feel supported especially when it seemed a burden to ask questions as they were rushing along.

The staff is helpful, but they got it completely wrong with the redesign of the checkout. I don’t know if you’ve ever been to a cattle auction, but that’s what the new check out reminds me of. I purposely avoid Marshalls and other retailers because of this reason… «Cutting the line» is part of life… Seems to me that they were always understaffed on the registers… So when you open a new register, people in the back of the line move forward. So now one person runs the register, and you feel like live stock…

Horrible. I just spent 20 minutes on the phone to find out if an item is in stock… then got cut off. That’s just the beginning. Picking things up (ordered online) in the store is TORTURE. They either can’t find it, or they say it isn’t there when it is or it takes FOREVER to find it.
Why do I keep using them, because they’re the only ballgame in town. They need competition, like when Kohl’s came into Hyannis and all of a sudden KMart’s service got better.

Nice staff. Clean, organized store. ¹⁰⁄₁₀

Doesn’t have everything you want but the typical staples.