Avondale Overlook

Where do I begin? I should have trusted my instincts about this place before signing anything. The property manager was standoffish and impersonal from the moment we toured the premises. However, my fiancé and I tried to keep an open mind and we were crunched for time. An apartment (incredibly overpriced) was available immediately and we needed a place immediately. The apartment is decent (besides the roaches, gnats, paper thin walls and poor plumbing). We clean everyday multiple times a day so I dont want to hear it as far as the bugs go. To be honest we can deal with insects, that’s life. What we can’t deal with is poor management. The words customer and service aren’t even in the lexicon of the property manager. I don’t know where Kettler found this guy but he will be the reason you lose business. I don’t know if they’ve ever heard of brand loyalty but the way they run this place here is not how you run a business. No one knows anything (granted the youngest lady in the office is the nicest and really tries to help as much as she can). It just baffles me how you can run a building full of people and not be a people person. I haven’t had a superior customer service experience since I walked through the door. I’ve been asking for a copy of my lease since I got here and no one can seem to find it, but they can surely find it enough to send me a delinquent rent notice for $ 200 (which is ludicrous). Then, when I send an email to the PM detailing my dissatisfaction I don’t even receive an apology for the miscommunication (which I’m sure he’d post here but never directly to me). Im given two sentences that still don’t adequately explain the charge or address my concern with the copy of my lease! Unbelievable. That’s not how you establish working relationships or trust with your tenants. It’s not rocket science and it doesn’t take my college education to figure it out.
Potential tenants BEWARE. I’ve only been here a month and I’m already counting down the days until my lease ends (and I am not the only tenant doing so either) and gathering information of other communities. We could have gotten more space and better service for less rent in Silver Spring or a better area. I will tell any and everyone not to move here. I should’ve heeded the warnings but thank goodness this is only for a year out of my life.

I’ve been living here (Avondale Overlook) for about 2 years and honestly it’s a great apartment complex. I don’t have a roach problem because I keep my apartment clean and I live right down the hall from the garbage chute. The cats that live on the property take care of any mice problem that might plague other apartments in the area and personally the leasing office and the property manager are extremely nice and accommodating. I had a problem with the team my first year at avondale but they have brought in new people since then. It is pricey but compared to other locations especially given what you receive in amenities and utilities I think it’s worth it. For the people who are complaining about roach problems invest in a can of raid (because it’s life roaches are everywhere) and get the sonic wall plug ins that’s what helps in my apartment. I also make sure that I place my request in for the exterminator on Monday. They come on Tuesday spray and clog up the holes I try to do that at least once a month. Happy hunting.

DO NOT LIVE HERE! My lease ended April 2014 and I just finished dealing with them over bogus charges. There’s a MAJOR ROACH INFESTATION here that they’ll «treat» with no results. Trash is overflowing and small animals and stray cats make their home in it. You’ll get a contact high riding in the elevator and even get to play guess the liquid on the floor –hint– it’s usually urine.

DO NOT UNDER ANY CIRCUMSTANCE MOVE HERE. I lived here for only three months and in that time I saw well over 100 roaches in the entire apartment and even in the carpets. I was also severly bitten by bed bugs which left scars as well as cost me over $ 500 in medical bills. The property manger would not let me out of my lease even though at one point he offered. The manger said that I didn’t have an infestation although I saw them at various times throughout the day. This place is extremely overpriced for the problems I had to endure. They will get you with the amenities but it is a trap. The corporate office is also no help, they don’t return phone calls. Please don’t let anyone else you know move here!