AT&T

Switching to AT&T was a great decision, and I’m glad that this store is where I do business. Everything I’ve ever done there, from getting a new phone, to adding lines, to replacing a damaged device has been easy and pleasant. Friendly and knowledgeable sales staff who obviously care about their customers. Thank you thank you thank you!

My wife’s android phone after two years began suffering many complications. The store was very busy. My wife and I appreciated the immediate attention from the service rep upon entering the store. After taking our information it was about 20 minutes before we were fully assisted. Although assisting us took awhile because of the issues we had with the phone; Rebecca the Asst Store Manager helped us every step of the way and was very patient. She was very friendly and positive throughout the entire process. I will most certainly be returning to this location for all my issues thanks to her service. Oh, my wife’s phone is working great.

After entering the store it took 30min before anyone even acknowledged my presence. There was only 6 other costumers
. After the first employee took my name on here iPad, it took another 15min before anyone helped us. When being helped the employee had her face down in her iPad most of the time. We only wanted to ask about home Internet services to learn that they could only offer me 700kbps. I waited 45min to learn that they couldn’t provide me with good service.

No. As much as they may try, not all AT&T locations are equal.
They are some mythical locations that are hardly ever packed, have great service and help you with a smile. Me? I found said location in Independence, tucked away in a shopping center.
See, I broke my long-​running streak of never breaking a cell phone (ever) or having to replace one due to self-​inflicted damage. Well, a few weeks ago I dropped my iPhone 3GS in a slushy puddle which it then marinated in for about 20 minutes before I found it. Needless to say, my goal of waiting for the iPhone 5 would not be met.
Trying to find an AT&T location this close to the holiday season who wasn’t sold out of 4S iPhones was a toss up. This is unfortunate for those of us who actually need a phone like this for our livelihood and who aren’t just spoiled teenagers who think they *need* them.
Anyways, I walked into this location, was welcomed by smiles and immediately assisted. I told the salesman what happened, and he brought out the very last iPhone 4S he had in stock for moi. Damn right pimply teenager! Looks like you’re going to have to wait until next year… MWAHAHAHAHAHA!
Moving on…
Not only did I get the new phone I was looking for, fast, they also hooked me up with the Apple Care Plan – you know, just in case another puddle ate this phone. On top of that, they bundled it with a new case for free. They also checked into my phone plan to make sure I wasn’t going over and costing myself more money.
I had my new phone activated and was out the door in about 7 – 10 minutes. Pretty cool for a gal on the go, like me. I would gladly drive out of my way to visit this location again. Oh, and there’s a FedEx Office in the same plaza that totally trumps the E9th/​Downtown location.

admittance:
i am, always will be… a gadgetaholic.
i like things.
and stuff.
sometimes these things and stuff involve new purchases.
this purchase, though the product is not all together bad, is a BIG FAT OL MUTHA FLIPPIN RIP OFF.
let’s talk the concept of rebates.
most stupid conglomerate corporate america companies (hereafter referred to as «The Man») offer rebates on larger technological purchases. Wireless providers, be it of the cellular nature, wifi nature, or other, are included in this american tradition of rip off.
oops. getting ahead of myself.
back in the day, if you bought something that had a rebate, and you actually REMEMBER to mail that thing in on time, a few months later you get your check in the mail to deposit into your account thanking you for your little purchase. or big purchase. or gigantic holy crap i blew my paycheck purchase. ooops there goes the down payment on our house purchase. was that my mortgage purchase.
sidetracked. sorry.
nowadays, The Man wants to make things more effing difficult. The Man feels that you can no longer be responsible enough to handle a check thanking you for business. Apparently The Man thinks there is too much check fraud in the world today. how this is possible, i don’t know.
thank you Frank Abagnale.
Because of The Man’s sincere lack of trust issues (go seek relationship therapy, jerkoff), customers are now mailed visa cards in the amount of their rebate to supposedly «use anywhere visa is accepted».
THIS IS BULLSHIT.
because i just spent my entire morning trying to use the effing thing at:
the salon
the mall
a restaurant
to pay a bill
a clothing store.
NONE of these places accepted it. and if they thought they did, it would come up «declined», though it’s never been used.
I called The Man from two of the locations requesting assistance. The Man said it had sixteen failed attempts in use, and in different sums.
i watched the dude swipe the damn thing at the store. maximum? four times. and NOT for the amount The Man was claiming.
after calling back, i received another friendly (lace this with sarcasm, please, since i can’t bold it) customer service representative. this woman was the rudest CSR in existence, who told me that it was my fault the card wasn’t working, and that salons add 20% onto the card automatically and the other purchases would not be accepted either.
i tell The Man Representative to send me a check and cancel the card. she snaps at me that is impossible and snaps some more.
after snapping at me that she’ll transfer me to a CS The Man supervisor, she hangs up on me.
The Man. Holding me down.
I will never purchase another gadget with promises of rebates again if they involve these stupid visa rebate cards. no one accepts them, the customer service was horrible (and rude) and now i am out $ 100 and gained a stupid piece of useless plastic.
congratulations, AT&T Wireless Rebate Customer Service. You’ve just received my Douchebag of the Month Award.
EFF YOU THE MAN.
EFF FREAKIN YOU.