AT&T

Lackluster service, the last time I went in there the place had a serious mold problem going on inside. Unfortunately this is the closest location to me so I have to go here all the time. But I will say AT&T is better than Sprint. Sometimes if you go during the middle the day you can get really good service because it’s empty. Unfortunately I’ve had to go to different branches sometimes to get my business done right.

Ask for Darkis… He’s awesome! AT&T also has way better prices, and is way more friendly than the Verizon store down the street. All the workers here are very friendly, though :)

Friendly service and knowledgeable staff. When my husband wanted to et a new phone 30 min before closing I told him he was crazy and rude. I told him it’d take forever and he’d be keeping the staff hostage. Nope! The place was empty because it was near closing on a Tuesday and he was in and out with a new phone in 25 minutes! Awesome service!

As a longtime AT&T customer, when it came time to consider home security options following the ending of my current agreement I looked at a couple companies but became most interested in AT&T’s Digital Life.
As I live fairly close to Glendale, I decided to stop into the AT&T retail outlet in Glendale Town Center and get more information on the service. I initially stopped in for dinner, but after being advised that it would be a 45 minute wait I opted to pass and go to dinner instead. However, after dinner I decided to go back and try again as I didn’t want a lapse in my service and I was fairly set on ending my current agreement.
After another lengthy wait, I started off with one particular customer service person who didn’t quite seem to have the knowledge necessary to answer what I felt like were basic questions about the service. Fortunately, she quickly realized it and handed me off to Aaron, who was in a supervisory role at that time of evening.
I am a fairly loyal customer. How many AT&T customers do you know who still have an «ameritech​.net» e-​mail address? That’s how long I’ve used AT&T for my internet service and until recently I also had their U-​verse television. After discussing the options, features, and pricing, I remained hesitant as I hadn’t yet discontinued my other service and wanted to make sure that went smoothly. However, Aaron offered me a $ 99 credit to my U-​verse bill if I went ahead and went through with it all (Minor Note Here: He initially said «What if I put this credit on your account now?,» but by the time I was signing it had changed to «Once you confirm installation»). Regardless, I went ahead and agreed and scheduled the service.
I scheduled the service installation for almost two weeks in the future on a Saturday morning, which should have been plenty of time for the needed packages to arrive as they’d estimated 2 – 3 days for delivery. They confirmed by phone and text (despite the fact I’d told them text only) but, once again, this was a minor irritant.
On the day of installation, the technician called to let me know they were on their way and it was pretty close to on schedule. Things were looking up. Unfortunately, as he came in the discussion turned to «Did you complete T&C?» (Which would eventually be explained as Terms & Conditions). I was informed it was an e-​mail I should have received, but had not received. I thought this had all been completed in the store, but there was apparently no record of it. We spent the next five hours of my Saturday morning with the technician in my house trying to either call in or log in to Digital Life customer service so that the e-​mail could be sent to me. Then, he realized I hadn’t been sent the equipment and, once again, there began an effort to track down the needed equipment.
What does it say about a company when their own technicians can’t get customer service to respond? They finally talked to customer service and the service representative said they couldn’t do anything.
Seriously, WTF?
The area manager was contacted and actually showed up at my house. The regional manager called. Nobody could resolve anything. In fact, I would learn as he was preparing to leave my house that the equipment I should have received was specifically assigned to my account and they couldn’t use the equipment they were trying to use (I’m making a mental note — «Why did you not know this five hours ago?»)
The technician, who was perfectly friendly throughout and I believe genuinely frustrated, spent almost five hours in my home either on the phone or online. He would occasionally wander down my hall, which made me assume he was saying something he didn’t want me to hear. Can you say unacceptable?
As he left, he assured me that either the area manager or regional manager would follow up as soon as they figured out what went wrong. He advised me that I should expect some sort of consideration considering it was clearly AT&T failure. I figured, here I go being logical, that within 24 hours I’d get a call. Nope. In fact, I got nothing until 6 days later when some call center rep left me a voice mail saying «You missed your appointment and we’d like to reschedule.»
Oh, I promise you I wasn’t happy. It’s pretty hard to make me angry, but I called and said very intensely «I did not „miss“ my appointment. I was here with your technician for five hours waiting on AT&T to fix your mistakes.» The rep nonchalantly replied «Oh, that was just an automated message.»: I replied «Well, when it’s you who’ve screwed up it’s probably not good customer service to blame the customer.»
I then hesitated again as he wanted to reschedule and, as already noted, I hadn’t yet received the e-​mail or the equipment. The e-​mail would eventually arrive. After agreeing to reschedule, the phone rep couldn’t reschedule because of the existing problems. He said «We need to start over.»
I said «No thanks,» and Digital Life lost my business.

Awesome service. Jason helped me and he was training new employee and they were awesome!!! I left and felt i knew exactly what I purchased and they gave excellent customer service. 5 stars!!!

I came on a Saturday to fix my iPhone so it would connect to LTE. I expected a long wait, but even though I was 4^th in line the staff got to me within 20 minutes. I was happy with the service I received from Erin. Thanks for not trying to sell me things I do not want!

Over and over Apple store has disappointed service. Today was the worse. The tech person kept mentioning that if the phone is working why will Apple replace it!!! I am not here to REPLACE the phone! But if I have a problem and you do not FEEL like replacing the phone. Just tell me how to Fix it!!!
And being nice is also seems difficult for them!

Little bit of a lengthy wait time for a Sales Consultant, but overall I was very pleased with the customer service. I purchased a new phone and had some complications which required contacting ATT via phone while in store with the Salesperson. Super time-​consuming and probably incredibly irritating for them, but you would never know. My Consultant was patient, kind, and very helpful! For someone like me who only gets a new phone once every five years because I don’t do fad technology or sales people generally, it was a pretty great experience!

Stupid me. I lost my brand new cell phone. Fortunately it was a very inexpensive one, for which I didn’t have to extend my contract. I went back to all the places (I think) I could have lost it at, and no one turned it in. I went online, checked the usage, and found out someone started using my phone, so I used the on-​line chat feature at ATT, and had the service rep suspend the account.
I went back to this ATT store, decided I wanted a better model with a camera anyway, and extended my contract in order to get a good price.
This time Kevin waited on me, and he was as professional and helpful as Kathryn.

I went in to this AT&T store with the intent of finding out what kinds of plans were available for me if I wanted to add a line of service to my plan. I have been with AT&T for 6 years… up until this past weekend. I didn’t have to wait in line, which was very nice, and was greeted by a very pleasant salesman… at first. He asked me and my girlfriend what we were planning to do with our phones, how much talk and text we use, how much data we want, etc, but never actually talked about what plans are available. He then went on to quote a few different prices, doing the math in his head, but still wouldn’t tell me about different tiers of service, no matter how hard I tried to get that out of him. At any rate, the price he quoted sounded about right, so it was time to walk around and check out the phones. Now, I’m a pretty laid back guy when it comes to sales people. This guy, who I will choose to leave un-​named in case he shapes up for his next sale, went on and on and on about his own windows phone. Great. It’s nice. I get it. You love it. Awesome, wow look at that. It does what??? oh cool… and then proceeded to very un-​enthusiastically show us around to a few other phones, while still going on and on about his phone. Cool, I get it. Oh, I really should mention that while explaining to me about the iPhone 4’s processor, he burped. Not really subtly, didn’t really offer an apology. Just burped in my girlfriend’s face. Ok, time to leave. This guy doesn’t seem to care enough about his commission to be able to keep his breakfast from helping him make a sale for long enough to tell me about some phones? Thanks, I’ll head over to the Sprint store and try my luck!