B & W Plumbing, Heating & Air Conditioning Company

I had to replace my furnace and ac unit this spring. After calling out for a few quotes I found B & W was very competitively priced.
I would consider myself very hard to please on workmanship. The quality of the install was excellent. They came out on short notice and finished in 1 day.

Highly rated on Angie’s List. I chose them after reading multiple reviews on many companies. They fixed a small problem and didn’t overcharge or try to take advantage of us. I highly recommend them.

Not recommended. At all. Ever.
If you need HVAC service call LCS Heating & Cooling on Shadeland. Trust me. I would not steer anyone wrong when it comes to this kind of service. I consider air conditioning to be one of mankind’s 5 greatest inventions… that’s how seriously I take this.
I used B&W to do an inspection of an HVAC unit on a condo I was considering purchasing. They were recommended by my Realtor. Their fee to inspect the unit was $ 135, which I paid the same day of the inspection. The inspection showed that the unit needed approx. $ 300 worth of repairs and the deal was that the inspection fee would be applied to the repairs (if I bought the condo). I bought the condo and scheduled the repairs to be done 4 days after I closed. The service tech gave me a bill for the full amount of the repairs. I showed him the receipt for the inspection, but he said he was just a service tech and had no idea about the previous inspection, that the charges were to be deducted, etc. He asked me to pay in full and then work it out with his office. I had a bajillion things to do since I had just moved in and wrote him a check for the full amount just so I could get on with my day.
Never expected to get a complete runaround from BW’s accounting staff. Difficult to reach. Argumentative to the point of being rude. Claimed they had sent the money they owed but didn’t have my address listed correctly and it was returned to them. I provided the correct address (umm, you showed up at the right place 2x so how can you NOT have the correct address?) and got a letter from them explaining that they would take the money they owed to me and apply it to «future services». WHAT!!! Had two more phone calls with their accounting staff. The guy finally agreed to refund my $ 135 and then hung up the phone on me. I never saw a dime from them.
Over-​priced, average service (at best) and rude staff. Plus they still owe me $ 135. I got so tired of arguing with them that I decided to write it off as a bad experience and move on.

These guys did a great job for me after a total disaster with Service Experts (see my review for info).
Besides replacing the furnace and coordinating with the tenant directly, they happened upon problems with the venting and addressed this issue as well, which btw was the main reason that the prior furnace was in such poor condition (blocked flow and backdrip of condensation which rusted everything out and would have prematurely degraded the new furnace).
Yes, there may be cheaper and in fact the bid from Service Experts was a bit less. However, the service and confidence they instilled coupled with the direct coordination with the tenant was the value-​add and well worth a couple extra bucks.
I’d recommend them. Really nice people btw.

I’ve used B&W Plumbing over 20 years. They are professinal and fix the problem the first time. They also must be one of the highest priced plumbing contractors in the city.
I own several rentals and want a company that will set their own appointments with the tenant, call me before doing any extensive (expensive) work, and above all bill me. I don’t want to have to meet the plumber at the property to pay him. B&W satisfied all this.
I realize everything has gone up, but since B&W went to «book pricing» it seems like more and more, I’m getting the shaft.
Example: I needed a new mixing valve on a shower. I tore the wall open and supplied the valve. Everything was exposed and right in front of the plumber. All he had to do was cut the old valve out and solder the new one in. The «book» said $ 595.00! I called the office and screamed like a mashed monkey. Because I am a longtime customer the manager put the guy on hourly rate. Wound up $ 250 for less than an hours work.
Example: In a pinch I needed some furnace work, it was Sunday and my regular guy had just passed away. Though I’d never used B&W for heating and cooling that is part of their trade so I sent them out, and told the guy to check the thermocouple. (The pilot light wouldn’t stay lit.) He told me over the phone since I was a regular customer they wouldn’t charge overtime for sunday work. Hooray! Except when the bill came it was $ 295 for replacing the theromocouple, a ten dollar part!
Again I complained and they took 10% off. But what the hey? I’m beginning to think B&W is just too expensive for my business.