Classic Cleaners

I have been going to this location for 18 months and prices were high but service was near, so I went with it. The other day I walked in with several pieces of clothing. Suits. Dress shirts. And some casual clothing I requested to be laundered at the $ 2 a pound rate. They have done this for me numerous times and I liked the service.
Today I picked up cleaning and all the stuff that should have been laundered was dry cleaned. Several Tshirts that I would have thrown away before I paid $ 7 a piece to wash. When I questioned the bill Cicillia Jennings said sorry sir thats our policy and next time you should better explain. The problem is that I tried to better explain when I dropped off and she was rushing me out of the store because it was rush hour and she threw everything back into my bag that I was sorting on counter and she said she understood.
When I asked for a refund she said that she could do nothing about it as it already happened. Year to date I have spent well over $ 1000 there and have never complained. When I said I will now consider taking my business someplace else and I would like to discuss with owner, she just said that you will just have to do that then. Two weeks ago I would have rated high stars but after being burnt on their mistake and merely just requesting a credit/​refund without even trying to be heard by management and this makes me upset that this is how they treat one of their most loyal customers.

Good service, pricier due to what I believe is supposed to be eco friendly cleaning. I’m just too damn lazy to comparison shop for a cheaper $ place. My men’s button down cost over $ 8 to clean (6÷20÷15). I recall the price being under $ 7 prior to 2015. The upside is they have an automated email alert that tells you when shirt ready, but they need to change the From Sender field because all it says is No Reply instead of the name of the place.

I have brought numerous items here since moving to Indianapolis and had been satisfied overall. Recently, however I dropped off a couple items and was quoted a price by the person at the desk. I was then given a receipt without any prices on it. When I came back to pick up the items I was told that they would cost over three times what I had been quoted. I had no recourse as my receipt had no price and it was my word against their employee’s word. When I worked with this employee and the branch manager, neither provided good customer service. It took over a week to correct this mistake. I was disappointed with the customer service. However, I’ve just been contacted by one of the corporate managers who clarified what happened with the incident. I was impressed by the way the corporate manager handled the event and it is clear that they value customer service. I’ll continue to take my items there (especially on Tuesdays!) and trust that I’ll continue to receive the customer service I’ve been accustomed to there.

Not great, very unprofessional and half assed dry cleaning/​service. Took 2 coats in here to get dry cleaned, I asked «How much will it be to get these dry cleaned?» Girl at the counter looked at them and said $ 12 each, $ 24 for both, I dropped them off wanting to support a local business as I live downtown. I picked them up the next week and she said it will be $ 34, I was like you told me it was $ 24 when I dropped them off, then she’s like «this is a down coat, it’s more» we’ll 1 it’s not a down coat and 2 you looked at them when I dropped them off. To top it off I opened one coat to wear home and the inside was not cleaned, I mentioned it to her and showed her the dirt on the inside of the wool and she didn’t care and did not even try to make it right. Very very unprofessional, I won’t be using this Dry Cleaner again, if you know of a good one downtown let me know. Experience was unacceptable.

In India everyone has their clothes ironed by professional ironers — called dhobiwallas. The people use heavy irons, warmed by coals, and the result is impeccably crisp-​looking clothes. I’ve never seen that kind of quality until I started getting my husband’s dress shirts laundered and pressed by Classic Cleaners.
Five star service. Five star quality. Worth every penny.

The coin laundry pricing in my building is ridiculous (price you pay for living downtown I guess) so I’ve recently started using this new Classic Cleaners location’s family laundry services. They’re awesome.
Now don’t take awesome to mean without fault. Our 3^rd time using their services our clothes were lost. I’m sure it seems crazy to give them 5 star review after that but the customer service was awesome. I’m guessing she’s the manager because she’s always at the front desk… She called us right away explained the situation and got it all figured out in a couple hours. Plus they didn’t charge us because of the mix up.
So far we’ve received awesome personalized service from Classic Cleaners. We’re definitely satisfied customers.

When I dropped off my dry cleaning, I was a little upset when they told me they weren’t sure when they would be back because the computer system was down. An hour later, I received a phone call from the manager telling me that the computer system was been fixed, my clothes had gone out, and they would be back later the same day. I’m pretty sure I wouldn’t have received a personal phone call from any other dry cleaner, unprompted, letting me know this.
I have been very pleased with Classic Cleaners for the few years I’ve used them, and I’m very excited to see that they’ve opened a downtown location close to me.