Dick’s Sporting Goods

Normally you go in to big stores like these and you get made to feel like a number. Well yesterday I visited this Dicks to get some shoes and Amanda in the shoe department made me feel like I was special. She took the time to find my shoes at another store and had them hold them for me. She also took the time (while dealing with several customers) to explain return/​exchange policies and it worked out in my favor. It service like this that gets lost in today commerce. Thank you Amanda for helping me and making me a fan of you and your store.

Our go to place for sports equipment and athletic clothing.

It’s a nice large building in a good location. I’ve been to this location a few times & the employees have been helpful but not hovering. I usually use this store as a comparison shopping location but have only bought one or two items (usually because there’s a good sale going on or I REALLLY needed the item). They do have a large selection of sporting goods & accessories but sometimes having 150 styles of backpacks only makes it more difficult to choose an item (OK … probably not THAT many but it sure seems like that). I’m sure if you don’t find it elsewhere they’ll have it here but you may not like the price you’ll end up paying.

Non-​existent customer service, poor selection, not competitive pricing and just not really a great store. Bring back Galyans!!!

This is the kind of place you come for sports related equipment when you know what you need and you want to get in and out quickly. They have something for just about everything you could think of, and carry quite a few options of each item for the more popular sports. The staff can always point you to the right area, but probably aren’t going to know everything you should about proper selection and fit of the item you are looking for, so make sure you do some research before going. I’ve always found the staff to be friendly and helpful, though. The big draw here is that you can get just about everything you need for any outdoor activity at cheaper prices than similar stores such as REI or specialty stores that focus on only a few sports, in my experiences. There’s almost never anybody in here when I’ve come, so it’s easy to spend time trying on anything you want and comparing all their options. They have a large selection of shoes and cleats, and all the major brands of athletic apparel. This store carries branded items of most of the major colleges and sports teams around the area, so you can find Cots, IU, Purdue, etc. here. It is stocked based on the current sports season and weather, so there are some good sales to clear out seasonal items as their corresponding seasons are winding down. They also have a good selection of items on the lower side of the price scale, so it’s a great place to get beginners gear if you are just getting into a new sport and want test it out before investing in expensive equipment.

Dicks has anything a person could possibly need for any type of sport. We came in today looking for two specific items so it keep me from shopping the entire store. I’m always amazed at the selection they carry.
Decent selection of swim suites today but in very limited sized with several athletic shoes on sale. Ammunition still non-​existence. Surprise, surprise. Looking for sporting equipment, clothing, accessories the stop in Dick’s.

One person working the shoe section on Sunday. Technically there were two, but one of them kept disappearing without actually helping anyone. I saw at least two customers wait for someone to help them, give up and walk away. I went to The Finish Line and they had at least 6 or 7 people working the floor, got in and out quickly with a new pair of running shoes.

I recently purchased a treadmill from Dick’s Sporting Goods through this store and had it delivered during a ‘free delivery promotion’. The treadmill arrived while I was away at work, the delivery men were to put the treadmill into my garage and then shut the door. When I returned home from work, the garage door was no longer functioning.
I called the local store to see how to fix the problem and they put in a request to the national store that I receive a phone call about the process. It took five days, I called twice without response and they finally replied, telling me to get a repairman out to fix the door. The wire was off track and two of the guide wheels were on the floor. The repair man stated it was obviously bumped while the door was either being put up or put down.
The door was fixed, I faxed the invoice to the rep I had been working with and expected a full refund. I called the fellow three times before getting an EMAIL response telling me that due to ‘normal wear and tear’ of the door, they are only going to offer me half of the repair cost.
Customer service is clearly not a priority of Dick’s and as a result they have lost me forever as a customer.

This is a great Dick’s location. They usually have everything I want. The staff is very friendly and is quick to help customers. They have a great selection of clothes, but most are very expensive. I’ve also been very impressed with their selection of footwear. Dick’s also offers great prices on ammo, but I’ve noticed that they have not carried several calibers I have needed.

Great selection of sports equip., clothing, and fishing gear. This is where I shop for all my fishing needs. The staff is friendly and helpful. A little on the pricey side, but it’s all quality, which is what matters!