Firestone Complete Auto Care

I tried to check the battery. But they need me to replace a lot of other parts! And the only problem to my car is the battery!

On Wednesday night, 4÷22÷15, I had work done on my car at your Crawfordsville Road location. I had scheduled 4 new tires and an oil change. I arrived at 3:55pm that afternoon, but this fiasco started Tuesday night.
On Tuesday, I called and made a 4:00pm appointment for Wednesday afternoon. When I called I spoke to Jeanie who is also worked Wednesday night. Jeanie asked during the initial call if she could call me back as «they were busy.» I said, «no problem.»
30 minutes later Jeanie had not called me back so I called again. I made the appointment for 4:00pm and arrived at 3:55pm on, 4÷22÷15.
My car sat outside for ~25 minutes before getting into a bay. It was hoisted and all four tires removed. I took a personal call on my mobile, but kept an eye on the car. The tires remained off until ~6:30pm. Jeanie was out in the shop from ~6:00pm until she walked into the desk area at ~6:40pm to tell me that they were about finished up, but still needed to change my oil. My car was up in the air with no work being done from at least 4:30 to approximately ~6:30pm. I watched. None of the technicians were near it.
Jeanie came in 5 minutes later (~6:45pm) to ask if I wanted to have the alignment done now or reschedule. Who gets four new tires and doesn’t want them aligned?
I opted to stay since I did not have another three hours to leave work and come into the shop. I was getting this work done so my wife could drive the car to Chicago the next night.
This is unacceptable. Firestone shops have a picture of Mr. Firestone above the door that says, «I believe fundamental honesty is the keystone of business.»
I have been a loyal customer with a Firestone Card since 2008. I had a wheel off incident two years ago on my wife’s truck from work being done at the Carmel, IN Firestone location. I make appointments and still wait 3.5 hours for work that should take more than 90 minutes. They completed my oil change in about 20 – 30 minutes once they started working on it.
My estimate is $ 645.52 including 80.84 in labor.
1. Firestone need to make this right.
2. This needs to quit happening.
If I can’t trust the shop for either my family’s safety or honesty then I can’t come back and give you anymore business.
I left the Crawfordsville Road location at 7:27pm. I posted a comment on Firestone’s Facebook account and received a fairly quick response from their social media monitoring. I sent an email to them and was told Wednesday evening that the incident had been escalated and that I would be contacted by the district manager within 24 – 48 hours.
As of of the evening of 4÷24÷15 (50+ hours later) I have not received a communication from them.

Not really fun to have to get a tire on your weekend, but sadly my dealer (where I had just bought my car, sigh) didn’t have the correct tires in stock and my tire had a lovely screw in it, so we headed over to Firestone on a Saturday. We had a feeling it would be busy due to terrible weather here in Indy and potholes galore. And it was, but the staff was very friendly and upfront about the wait time. We had looked up that the tire was on sale that weekend we needed so we were comfortable waiting and had brought books with us just in case. The waiting area is fairly small, there weren’t many chairs open when we first wandered over but thankfully some opened up for us fairly quickly. Even smaller was the TV, I would definitely recommend they look into upgrading that in the future. Time passed quickly thanks to TV, book and friendly conversation with fellow patrons.
Wait was as expected and the staff was so friendly and helpful when we were checking out even though it had been a long, busy day for them. Offered to put road hazard protection on all 4 tires even though only one was purchased there, this will save me $ if I end up with any more screws or future flats. Pot holes don’t scare me now! Just kidding, those big ones popping up everywhere are crazy!

Quick and easy to work with. Receptionist could not have been nicer or more willing to help.