McNamara Florist

Walking into McNamara is like walking into a dream world for me. Christmas trees in ever room decorated with a different themes, colors and styles. So many wonderful decorating ideas, gifts for children to adults and the creative bug grabs hold. Elves, wolves, bears, santas, and they’ll help you incorporate your personal décor with accessories in the shop. Just walking in and spending time soaking in all the gorgeous arrangements, ideas for gift giving, hostess gifts or arrangements to send to family & friends brings a smile to my face and lightens my spirits. The service and staff are exceptional and have wonderful ideas and suggestions if your stuck. They love their job and it shows.
The cooler is full of spectacular arrangements ready to pick up and go for last minutes gifts or for the perfect hostess. Several types of individual stems are available from large hydrangeas, roses, canna lillies and more for a reasonable price. Pick your favorite and have the wonderful staff create your bouquet.
Fall and Thanksgiving décor and arrangements are currently on sale. Tomorrow is Shop Small Business Day so stop in and take advantage of their sale.
If the holidays begin to take a toll on you spend sometime here and your mood will lighten and you’ll walk out with a peaceful demeanor.

I can’t say enough about the wonderful service provided by Michael at the store on 86^th Street by Trader Joes. I dropped into the store as a passerby to see what was on sale since there were big signs on the door. Michael met me and we began a conversation, I bought the most beautiful white orchids with many pods yet to bloom, planted in a gorgeous little white ceramic pot. Then found a huge, luxurious box weave mirror up top that was also on sale. Michael got a ladder and the others helped jimmy it to the side so we could take a good look. I bought it as well… and came back the next day to pick up in my SUV. Michael and staff met me at the back door and loaded it for me! The service and the product line at this store is superb. I will be back. By the way, Michael is a florist and has been with McNamara for over 17 years! Can’t say enough good things.

I CANNOT believe I am writing this review since I worked at this store for 4 years! While working here I saw some of the most inspired design work I have ever witnessed from any florist. Unique and beautiful. Since I have left, not one of my co-​workers remains which is sad, but I decided to place an order with them anyways out of trust and loyalty. Having worked in the industry, I know how frustrating and overwhelming it can get, but the services I received were unacceptable. I spoke with Debbie and from the go she was condescending and confrontational. Apparently there was static on the line, but there was nothing I could do about that. Having ordered flowers going to Brownsburg before, which is a special courier charge, I did not think it would be a problem. She spoke to me as though I were an idiot for making such a request. After having spoke to her I have little faith in what I am going to receive, but we will find out. Sadly, this will be my last time ever ordering from McNamara – they got rid of some of their best designers and now have rude, disrespectful individuals in the role of Manager and team. If you are looking for customer service, I would stay away… Hopefully their designs will make up for their attitude…
I saw what was delivered and it was HORRIBLE. The only reason I didn’t complain to them is because my cousin was happy with it. Do not go to this McNamara – you will only be disappointed and treated like and idiot.

I had a bad customer service experience when I attempted to order flowers more than a week in advance to be delivered to my girlfriend’s Thanksgiving celebration. I wanted to purchase a nice impressive spread for their celebration because I am out of town. The costless action of taking a digital photo and e-​mailing it became a huge problem and that is why I cancelled the order.
I wasted 20 minutes placing the order on the phone with the CSR, and after I provided my payment information, I requested that the florist take a photo of the arrangement and e-​mail it to me. The CSR, showing some reasonable trepidation, said she needed to ask her manager about my request. They apparently do not get this request often (surprising). I fully expected that because it was a zero cost adding request, it would be no problem. I thought wrong-​and conclude that McNamara Customer Service failed.
The CSR came back from the manager to tell me that they could not take the picture, which started a debate. I was outraged, but I patiently explained that I was out of town and wanted to be see it to properly respond to the thank you I would recieve. This is not unreasonable because Watts Blooming downtown SUGGESTED she take the picture when I ordered flowers from her. When I hung up the phone the CSR told me that they could try but not guarantee (she didn’t convince me because she didn’t even ask for my e-​mail address).
I sent a fiery e-​mail explaining my problem to the management of McNamara at their customer service address found at their web page. I explained what happened, and said that if they do not send me a picture, I would cancel my order. I am not afraid to issue ultimatums. The manager at McNamara centcom replied as follows:
” [Dear Aaron,
Thank you for your inquiry and your floral order. When making a promise to a customer, McNamara never takes this ‘lightly’ and considers it both an honor and a privilege to provide the highest quality product and service. If a service is performed that is not part of our normal operations there is an unpredictable margin for error. When this order was entered in our system the email address should have been included. I apologize for any confusion. Your email address has been included with your order.
We will do our very best to provide you with a picture of the arrangement, however our company cannot guarantee this service.
Thanks, again,
Debbie Watson] «
No guarantee! Wrong answer…- Order cancelled. And that is all it takes to lose a customer forever. Stick up for yourself. There are alternatives — I found one in Jennifer’s flowers in Fortville, IN who promised to take the picture

I love fresh flowers and McNamara gets my vote for best place to buy or send arrangements. I do like picking up the odd bunch from Trader Joe’s, but when quality and presentation is key, I am a McNamara devotee.
This location is usually where I shop simply because I’ve been going there for so long and it’s in the same strip center as a few other businesses I frequent.
More often than not, I can find something in the walk-​in cooler for my local and immediate flower-​bestowing needs. For myself, I like to create from the single stem display table near the entrance. Every bouquet I’ve ever sent out of here has also been top-​notch.
Also a good stop if you’re looking for flower/​garden theme gifty things and nice, healthy houseplants.