Shu Renu

I have been very satisfied with Shu-​Renu over the past couple of years. They have repaired a leather jacket and resoled several shoes. My wife recently had her shoes repaired while she waited. In each case, the personnel have been extremely polite and accommodating. I recommend them highly.

I’ve had nothing but great experiences in my 3 years as a customer at Shu-​Renu. The repairs have been quality, and I’ve had them do a wide variety of repairs (new soles, fixing soles that are coming loose, heel tips, shine/​polish, etc). I was most impressed because I once took a pair of fabric shoes in for cleaning, and while they promised to do their best, they made no guarantees that the oil damage could be undone. When I picked up my shoes they looked 100 times better, but they refused to charge me for the cleaning because they couldn’t get the spots out of them. To me it is the sign of a good business that they won’t charge for work they can’t stand behind.
The other reviews state that orders are not finished on time, and I can’t speak to that because I’ve never needed anything back in a rush or gone in to pick up on the due date. My only complaint is they could be a little better organized.

Same as all the others. New help each time. Excuses and arguing with the customer about why they aren’t ready as promised on the due date. Poor work and often has to be redone causing another trip back for the customer and in my case I live a half hour away!

I took my shoes in for new soles and they told me to pick them up on Saturday after 3pm but they closed at 5pm. I went to pick them up at 4:30 and they were closed. I had wanted the shoes for events that weekend so I was greatly disappointed when I was unable to get them as promised. When I picked them up on Monday the guy apologized and said they called everybody to let them know, but I received no call. The work is fine, not stellar. They cut a new sole to fit the shoe and it is jagged all around the cut area. I love those sandals so I’m happy to have them back but this place was not worth the hassle.