Airport Cities Animal Hospital

Well my dog had surgery. and I thank the Doctor for that! However she is rude to staff. She seems to have a problem with certain customers that come in that fit a certain ethnic group. She demands for them to pay in advance. And other customer of certain class can have the vet or surgeries placed on a bill. She will leave customers in the waiting room for long periods of time and no real one on one connection. She also have a high turn over with her staff! I wonder why? However she is a good surgeon. I wont take that away from her. But she need to be warm to all customers. Everyone money is green! Hope she remembers that! and remember where she came from!

The doctor is absolutely wonderful! She’s kind, helpful, intelligent. She gives the best advice and she’s always friendly. I certainly recommend this place. Your animal (s) will be in the best care, guaranteed.

Our dog hates it, but she hates it less than the other places we have put her. The staff here knows our dog and her needs, is very kind, and the place is very clean. It doesn’t smell like animal, which is the case at many boarding or veterinary hospitals you go to. Our dog has never come out of here sick, which is something that happened at other places we have taken her.
I would absolutely recommend bringing your pet here, and I will happily continue to do so.
BTW my office is literally around the corner from a boarding facility, and there is another boarding facility a few blocks from my home, yet I bring my dog here. That says a lot.

I took our dog here since it was the closest veterinarian to where I lived and saw decent reviews. After experiencing the level of service here, I simply cannot fathom the few bad reviews. The staff is very professional and caring for pets. Dr. Jackson took time to explain things thoroughly and found some hidden cardiovascular issues on our dog after sensing a heart murmur.
As far as their criticism goes, yes, they do expect you to pay for their services. Their rates seem very fair, and most people don’t work with animals just for the money.

I am for one very serious about my pets., i was a client of a very high end and known chain of vet clinics…
i brought my jupiter to this particular vet as an emergency… and i for one had never in 7 years have had the treatment i got from Dr. jackson
my prior dr never once explained my dogs condition like Dr. jackson did. she even prescribed a natural supplement that could eliminate his skin condition for good. i couldn’t believe what i was hearing…
the tender and caring way she treated my Jupiter has made me a new client of Dr. jackson.
and now my Star is next for the visit…

Dr. Toya Jackson has been great! She was recommended to me by my awesome hair stylist. This is not the most convenient location for me, but Dr. Jackson has given me me lots of great tips as a new dog owner and all have worked. My dog was adopted with several issues that have lingered and she has been able to help me resolve them – unlike a couple of other vets we’ve seen. Some of the staff is rude and lacks follow up, but with my persistence, I’ve been able to get the service we need. I would definitely recommend Dr. Jackson. She really seems to know animals and what works for them.

This place is horrible with zero customer service. The sad part is that the veterinarian doesn’t hold her staff accountable for poor customer service or she simply doesn’t care. A friend referred me to this clinic and so I thought I would try it out. It is very inexpensive to board your animal here but I guess you get what you pay for. The first thing that came to mind when I walked into this clinic was «ghetto». If you are looking for a clean facility with top notch staff who are truly animal lovers you should try POOCH hotel in West Hollywood. They are a bit pricey but the facility and the quality of service is excellent. My yorkie loves it here and the staff all know him well. They have a technician on site ²⁴⁄₇ and you can pick up and drop off any time of day or night. I moved to MdR from West Hollywood and wanted to find something closer to where I live now but I will just stick with what makes me and my little pooch the happiest! :)

I love love love Dr. Toya Williams Jackson and everyone at Airport Cities Animal Hospital. As a busy working mom, I couldn’t take my dog-​child to the vet in person. Dr. Jackson took great care of Sean (yes… my dog’s name is Sean!), gave me a full run down personally and as always, just made great recommendations. Can’t recommend her and her staff highly enough.

These guys are great. Dr. Jackson has been taking care of my family’s dogs for years. The staff is friendly & very good to our babies. As soon as we walk in the door, they greet them by name & give them treats. I’ve had to take my dogs in with emergency situations & they’ve always been accommodating. We have friends who have taken their dogs to Airport Cities for years as well & we will all continue to do so.

I will be visiting them soon to pick up a syringe. I have a boa constrictor and have to hydrate him as he is on antibiotics. I needed a large 20 — 33 cc syringe to tube feed him some Pedialyte for hydration which is critical when on antibiotics, as snakes have a slow metabolism. He has osteomyletis.
No other vet clinic was willing to give or sell me a large syringe (not asking for a needle, just an oral syringe). This vet clinic was willing to sell me one at a low price. I am very grateful to them for helping my snake get better. I have not seen a vet here, but this is a helpful place.

Dr Jackson is knowledgable but she needs to rethink how she runs a business and who she hires.
The women that work the front desk are rude and seem unhappy to work there
Everything is nickel and dimed.
The people who work there including the veterinarians usually forgot my dog is a girl and call her a boy.

I love Dr. Jackson. Some time ago, my husband wanted us to try a new vet closer to where we lived and he met Dr. Jackson while walking near our home. She takes such great care of my 3 dogs and cats. She even detected cancer in my rescue basset so early that a normally deadly cancer was treatable. Yes the place can get busy and hectic but everyone is kind and focused on the animals.

Dr. Antoun & Dr. Bernstein let my cat lay in their «hospital» for 2 weeks. They were careless & negligent because they did no tests & didn’t seem interested in his well being. After $ 2,000 I took him to a real hospital only to find he had cancer. He lost precious time due to their negligence.

I’ve been to a total of three vet clinics, two in this area, and this one is by far the worst.
I’m a first time dog owner and they do a terrible job of educating you on preventative care.
They are really expensive and they seem to be there just for the money, which is a pet peeve of mine when it comes to the healthcare industry.
I also had a terrible experience with one of the receptionists (not the black lady, she is really friendly) who was very rude and didn’t want to help me with anything.
But the worst part is that after I left and went to a third vet, I found that both of my puppies were infected with Giardia. I can promise you that this Vet Clinic would not have found out, so I’m really glad that receptionist pushed me to find another clinic because who knows what would have happened to my puppies if that went untreated…

I will never return to this clinic. My appointment was for 4pm, but the doctor didn’t see me until 5:40 because they had taken «walk-​ins» (very unprofessional to do when you have appointments set up for 4 and 4:30 already). The charges for the vaccinations are very high compared to other vets in the area, and you need to ask beforehand what they consist of because, for example, the Bordatella was only a 6-​month dose and was still over-​charged.
The exam fee was $ 65, and the exam room was dirty and had flies in it. The staff is rude and disorganized. This is the worst clinic I have ever experienced.

Since my last review, 2 out of the 3 dogs we take here passed away. The staff here, especially Danielle, was very caring when we called to tell them to close our files, and sent us sympathy cards even though they were not involved at the end (one dog died of natural causes, one dog was put down at another facility).
I take my 1 new and 1 old dogs here and was very embarrassed when one of them tried to bite a technician when they tried to take his temperature. This dog had been there before and had no prior issues with nervousness. I was present and the tech was very gentle with him and had done nothing wrong when my dog snapped at him. The staff showed me how to hold and muzzle him while they finished up, made a «Caution» label for the dog’s file and continued as usual. The staff was very professional and had an «all in a day’s work» attitude while I was mortified. I know some places will not accept a dog after even one incident like that so I am very grateful there were no problems. I would rather the staff be safe than insist «My dog doesn’t bite» and will not mind muzzling him for future visits.
I also had my new dog groomed here (after the incident) and not having had a dog with white fur before, I was surprised at how clean they got my white/​brindle dog. The other dog was clean too, but the white parts of the new dog were almost sparkling. They products they use have a wonderful scent and the dogs had soft, shiny fur for some time afterwards (never noticed before, perhaps they changed products?). We also got a follow up call the day after we had them groomed, I’m assuming they were checking to see how the dog that tired to bite the tech previously was doing (we had not heard anything had been amiss) and wanted to make sure he wasn’t stressed out or anything.
They currently have a special of 25% off grooms on Fridays, so it is worth taking advantage of if you are in the area. You can leave the dog until almost closing time, so it’s like you get a free boarding day.
One thing to note is that if you want to see Dr. Jackson on your visit, you need to specifically ask for her as they have several vets on staff. The other doctors are good as well, but we like Dr. J the most and like to keep things consistent.
Anyway, still a fan, much more so now that I have seen how well they handle dogs with issues — I just never thought it would be one of my dogs :/

My dog died in my arms while I argued over the phone with the clerk about payment options. They only care about money.

Seems like a decent hospital to take your pet but the nickel and dime you for everything. When my sisters puppy pooped on the floor in the exam room she was charged $ 5 just to clean it up. Are you f***ing kidding me!!!
When I brought in my cat for sneezing, the doctor took an x-​ray and told me he had a hairball. I payed almost $ 400 just to find out that he had a hairball which was easily and quickly cured with a beef-​flavoed, vaseline type medication (which you can buy at most PET STORES)

Dr Jackson & Staff at Airport Cities Animal Hospital are the best in the business. After losing our beloved dog of 13 years in a horrific accident. my husband and I decided to adopted two puppies. He suggested that we take them to Dr Jackson at ACAH because him and his family had been clients of hers for over 10years. I must say that this was one of his best suggestions.
We live in MDR and have several animal facilities within a very close radius, I noticed that most of those facilities usually have student physicians & staff with little to none expertise, but after meeting Dr Jackson & staff, the distance is no longer a factor. Not only was Dr. Jackson VERY knowledgeable, she is very experienced, caring, compassionate & sincere about her profession. She absolutely loves animals & loves what she does & you feel and see it immediately within introduction.
A month ago, my two puppies contracted Parvo and I remembered Dr Jackson & her technician. Mandy taking the extra time to educate me on specific viruses and diseases that can affect puppies during one of my earlier visits.
I immediately rushed them to Dr Jackson when I noticed the symptoms.
Her highly experienced staff took immediate action. Dr Jackson personally called me to give me statuses and updates. Fortunately, they both survived the deadly virus.
She is one of a kind and I feel so fortunate to have her as my two newest family members physician.

I came here on recommendation from a coworker. She has 5 dogs and she brings them all here religiously. My dog had a bad hotspot and so we decided to bring her here. Appointment was only available early morning at 8.
This place is on busy Manchester and Aviation. Luckily early morning presented us with little traffic. Parking was found in the small lot they have just east of the office. Soon as we arrive we hear kennel dogs barking away. A good sign she has frequent business.
We arrive and enter the small lobby. We were the only clients at the time but I can see it might present a problem when there are multiple clients and multiple animals. We check in and wait and check out what scenery Manchester has to provide which consisted of a crackhead and two homeless men arguing about basketball passing by.
Soon we are guided to a room and meet Dr Jackson. She was friendly and gave much love and adoration for my dog. Dr Jackson was honest with us on treatment. More importantly she never once tried to push a product or unnecessary procedure. My dog ended up staying for a few hours to have her hotspot treated. We ended up picking her up later with a bald patch but well on her way to recovery.
After this visit I am bringing my dog to her from now on.
Update:
I ended up bringing my father’s dog here for an exam on a Saturday. Same good service but no Dr Jackson. Dr Jackson is only here on weekdays. Weekends it’s a male asian vet.
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