All Star Glass Company

Today was my 3^rd time and best experience using this All Star location. I had a chip in my windshield and decided to get it fixed at the shop.
I was getting an oil change at Nissan, and it took longer than I thought. I kept calling Joyce (the clerk at All Star) asking if I could push my appointment back. She was very kind and understanding.
After being late by 1.5 hours, I rolled in to the shop, Juan was still there (they only stay in the shop for limited times, then they go on mobile appointments). He agreed to work on my car right then instead of asking me to schedule an appointment for tomorrow.
Since it was a small chip, it took a very short time. Juan explained how repairing a chip will fix the glass structurally, but cosmetically I will still see a spot on the windshield. It’s barely noticeable. Good work Juan!
About 2 years ago, a rock hit another one of my car’s windshields, and I needed the whole windshield replaced.
I did a lot of research and was nervous about replacing an original Honda glass with a third party glass. My research taught me that there are only a handful of glass manufacturers, All Star and Honda all get the glass from the same manufacturers, All Star’s is just missing the Honda label. No big deal, same quality glass. Then I was researching where to take my car, it was between All Star and Safelight Repair. My research taught me Safelight is audited in-​house, while All Star is NGA (national glass association) certified and are audited by an outside agency. This led me to feel more comfortable with All Star, so I chose them.
When I had my work done on my Honda, it went smoothly except for 1 hiccup. The technician ripped up and basically destroyed the cowling under my hood. Thank goodness I noticed it. As soon as I showed it to the staff, they immediately recognized the mistake and apologized, they ordered replacement parts from Honda and replaced the cowling at no charge within a couple of days.
Juan rocks, and I have been very happy with their services.

I WOULD RECOMMEND THAT NO ONE DO BUSINESS WITH THIS COMPANY UNDER ANY CIRCUMSTANCES. THEY HAVE SHOWN A COMPLETE INABILITY TO DO THE JOB PROFESSIONALY AND DO IT RIGHT.
My husband had his windshield replaced by All Star at the referral of the Orange County Volvo dealer. His rearview mirror fell off twice in the past, and today we discovered it had fallen off again. The past two times we’ve had to wait while their technicians took their sweet time to come out and repair it.
Today is a Saturday, and their corporate office is closed, so there is no opportunity to contact the owner, Bob Scharaga, to register a complaint. We contacted Wendy in the Irvine office, who, in my opinion, is a completely incompetent and indifferent. She could care less about customer service. All Wendy did was tell us that she had no technicians available to fix the problem, and we would have to call the corporate office on Monday to resolve it. All she did was make excuses and pass the buck.
We left a message for the manager of the Irvine location because he wasn’t man enough to take the call and talk to us. It’s been 20 minutes, and he hasn’t had the courtesy or professionalism to return our call. Now we’re stuck being unable to drive the car over the weekend. This is totally unacceptable.
I’m not holding my breath for the owner to contact us either. I think the glowing reviews on here are either fake or have been paid for.

They replaced my windshield on my BMW 535i in 2013. Recently the rear view mirror fell off. They got a new windshield and replace my other one for no charge. The stand behind their lifetime warranty.
They are the best glass company I have ever seen. Juan the installer was great and Wendy in the office took care of me.
Tell all you friends if they have a glass issue on their car. There’s guys are the best.

My car’s windshield had a little star in it so I called them to come out to my house and fix it. Juan kept in touch with me about running late due to traffic and gave me the option to reschedule; it wasn’t a problem for me but I appreciated the consideration. When he arrived he looked at it and asked me how long it had been there. After he found out it had been the same for about 9 years, he told me it might be better for me to wait as it probably wouldn’t get any worse. I offered to pay him for the trip, but he cheerfully declined. I appreciate the good ethics this company encourages in their employees.

Fast response time, reliable arrival estimate, very friendly staff. a completely helpful, amazing experience overall. Thank you All Star Glass!

I called to make an appointment with All Star Glass and Joyce (from Irvine) was very helpful and gave me great customer service! (Mia and Lorrie were also very helpful.) They were very accommodating and worked around my crazy work schedule. I was also pleased with the technician, Sergio, who completed the work quickly and was very professional. I paid my Auto Ins. Comp. deductible and they submitted the remainder of the bill to AAA. I will confidently refer my friends and family to All Star Glass! Thank you for doing such a great job!

Spoke with Juan the manager, regarding a chip in the windshield that the rental car company was considering holding us responsible for. Even while knowing we were not going to do a repair, Juan spent a considerable amount of time looking at the windshield. He analyzed the amount of chips vs the year of the car and the miles driven. Verified it was virtually impossible to get that much damage on a 10 mile trip from the airport to the hotel. He was courteous, professional, and honest.

I called All Star on Saturday and scheduled an appointment with them. The installer showed up, actually earlier than expected, then showed me the process of the removal and installation and indicated how long it would take, 45 minutes. Sure enough it was done on time and looks perfect.
As I did not turn this into my insurance I did a bit of shopping around and they did match the best price. I would recommend them to anyone.

All Star Glass came out and replaced the windshield for my civic. It took 45 minutes, cost ~$ 200 (with AAA discount), and was a painless experience. I would definitely recommend them.

Install was on an 06 xB. Big frickin windshield. I walked into the Irvine location for a quote while a Smog Check was being done next door (Super Smog). The office staff was very friendly and efficient in providing a quote. I finally got around to making the appointment (online). The price was quoted the same.
I requested PPG glass (now PWG) as I have had good luck with that manufacturer in the past. They said no problem.
Juan was my installer. He showed up on time within the 4 hour window I was quoted. He was very friendly, professional and efficient as all paperwork was in order. he took the time to explain that PPG is now PWG. Not needed, but obviously a nice touch and great customer service willing to educate.
Everybody I have encountered has been courteous, professional and focussed on the customer. That is rare today. I would recommend them in an instant and have. All Star Glass are all stars in my book.

Was quoted $ 310 on-​line and when I received the call to setup the appointment they proceeded to tell me that I needed side molding for my Ford Flex — at an additional $ 123/​each, bringing the total to $ 610. Quickly declined and called a competitor who indicated these were not necessary and they could be re-​used from my existing windshield. And if they were to charge me that they would be only $ 40 from the manufacturer. Nice try All Star Glass.

Very positive experience! All Star Glass has good prices on new windshields and offers a AAA discount. Gloria, the customer service rep., was very helpful when she was setting up the appointment.
Luis, the installer, was very professional. His work was fast, thorough, and neat.
I would definitely recommend this company to anyone needing to have a windshield replaced.

i used all star glass for my front windsheild replacement i claimed thru my insurance. they came out to my workplace to install it and were done within 45 minutes. i paid my low deductible and that was it. the windsheild is holding up great. my wife is using them now for her car that needs a windshield replacement.
i would recommend them and use them again.

I called All Star Glass to do a front windshield replacement on my 2002 Nissan Pathfinder. The price they quoted on the phone was the same as on their website (about $ 200) Luis, the installer, was professional and quick and was on time. Repair took about 45 minutes. Was able to pay by credit card. No hassles. Will use again.

Requested a quote online and received a call to schedule an appointment within a couple of hours. They came and replaced my windshield at my place of business the next day. The windshield looks amazing, just like the factory glass! Even had the tinting across the top! The tech was really kind and professional. Strongly recommend.

NICE BAIT AND SWITCH ATTEMPT!
I called their ²⁴⁄₇ number at 800−225−4184 on Wednesday night about 6:00PM and gave them all my info, type of vehicle, etc and was quoted a price of $ 199.00 plus a AAA discount for a total of $ 179.00 out the door including instalation and any taxes.
I called back to confirm the appointment and the price of $ 179.00 because the price seemed too good to be true. So Friday morning, the technician comes out to repair my window and quotes me $ 199.00. I told him, «NO, I was quoted $ 179.00 including the AAA discount», I wouldn’t budge and All Star wouldn’t honor their quote. What a waste of time for both me and the technician. Watch out for this company!

I had a windshield replaced.
All Star Glass really went out of their way to make it right.
1^st trip they sent me an aftermarket windshield which was unsatisfactory condition.
2^nd trip they send me an brandname part that was used by the car manuf for my car. However, there was a design defect after installation.
3^rd trip an OEM part was placed and install correctly.
All this was done in 1 week and no fuss or extra charge was added. The installation was perfect and not a scratch on the paint or bodytrim.
The service was done under 45min.