Carter’s Babies & Kids

I have consistently had excellent customer service at this location and have been there many times. I deducted one star because while some of the prices are very good, I think all the prices should be outlet-​prices. But, that said, I always leave with a big bag of great clothes and they are very much appreciated by the recipients. Good quality and styling. The store is small but well organized and I find nice clothes without the hassle of understaffed department stores or the mayhem of Target et al.

I live 5 mins from this store and have not gone in until last night when they had a veteran’s day sale. winter is coming and I wanted to get my baby some pjs. ugh! rude service when I was paying. I was trying to ask the salesgirl a question and she kept talking to another salesgirl even though it was clear I was trying to ask her something. attitude was not pleasant. the only reason I am giving 2 stars instead of 1 is bc another salesgirl was kind enough to ask if everything was ok while we were looking around. doing my purchases online.

Awesome

The store is alright. Pretty well stocked. But the customer service is poor. The girl that answered the phone seemed completely uninterested in helping me. I got a lot of «uhhs» and «I don’t knows» and I could hear her asking the same question to other employees around her. She said that there was no way to know whether or not an item I saw online was in the store. Either she’s lazy or misinformed. You can’t just walk over and take a look at the racks to see if it’s there? You can’t look it up in the store inventory with the item number? Carter’s is a huge chain business, it seems unlikely they would have such an unsophisticated computer system that the employees couldn’t check inventory from a register. I don’t see why I should waste my time going to their store if their employees can’t be bothered to walk ten steps and look at a rack of clothing for me.

Can’t say anything bad about this store. I usually come in for one or two pieces of clothing for my baby, and end up walking out with a bunch of cute outfits. I haven’t really experienced any bad service here.

So clearly there was one line. As the salesperson summoned me, somebody cut right in front of me. The sales person did not intervene and looked at me like she didn’t see it. Then she had the nerve to chit chat with this lady about her kids, personal life, etc. while I waited. When the transaction was over, she still had the nerve to make me wait. Now this is just «1 occasion.» I go here many times to purchase gifts & typically I encounter the same vibe. Usually I’d let these instances go, but this was the last straw.
Just Beware! These salespeople love to talk on & on about their personal shenanigans amongst colleagues & customers– which is fine if there are NO paying customers WAITING to be served. To those of us who just want to make a purchase & leave; you’ll be in line or waiting forever. They have no consideration for people’s time. Leave yr personal chit chatting amongst each other to a minimum, please! Also have some work ethics, when you clearly see somebody cutting, take control & intervene, have some customer service and acknowledge the wrong doing, don’t pretend like nothing happened. This is Irvine, c’mon…time is money.

I got to the store 5 min before opening and the employee saw me waiting outside. She was on the phone. Opened the door at 10:02 and I wasn’t even greeted. I had a return so she helped me with that while continuing her phone conversation. She asked me if I wanted to browse and I said yes but after browsing for 15 min, I didn’t find anything so I went to the counter. I remained standing to see how long it would take her to notice me and I waited for 5 min until she turned around and asked if I needed help. I told her that I’ll just take the store credit so she processed the gift card and I left.
Unbelievable!!!

Rude, obnoxious employees. A poor trainee trying to help, has two other sales associates just chatting amongst themselves, and can’t be bothered. No other customers in the story. She asked for help not once, but twice, and the second time even waited for them to finish their all important gossip fest. When they were finally finished, they were super rude to the poor clerk. And then turned the rude button me. Left my 100.00 purchase and walked out of the store. Clearly they don’t need the business.

This is my favorite place to shop for baby clothes. Every time there is a baby shower, I pick up and go straight to Carter’s. I love looking at all the cute clothes and the matching toys, accessories, and gift bags to go with them! They even have toddler and youth sizes (up to size 6 or 6x for girls and size 7 for boys). I could probably spend hours looking at all the adorable things.
This store is always so clean and organized! With all the sales going on and tons of people that shop here, I’m amazing by how clean they keep this store. I usually find the right sizes and styles very quickly!
The staff is also friendly and helpful here. When I came in a week ago, Elina made sure to tell me about the sale. I brought up one item to the register, and she mentioned that the sale was «Buy one, get the second item free». Yay! I love a friendly staff and great discounts!
They always have wonderful sales! Since babies and toddlers outgrow clothing so quickly, it’s always nice to stock on certain things when they are on sale. I sometimes buy one outfit in a smaller size and one in a larger size so when my friend’s child outgrows the first outfit, they have a different one waiting in a larger size.
The customer service has been great here! With the wonderful sales, pleasant staff (Elina is always so helpful!), a well organized store, and such adorable clothes and accessories, this will remain one of favorite stores for buying amazing baby gifts!

Love shopping at this place for my nephew and friends’ kids 2 and under. The 2 and over girls clothes aren’t that great, but sometimes you can find stuff. I don’t have kids myself, but I love shopping here for the sales and coupons! Never buy anything full price, cause it will eventually go on sale… or make sure to use a coupon. Just sign up for their mailing list. Most of the time you can get coupons for future use when you purchase something.

I love this store! There are always so many baby clothes to choose from! So many, shapes, designs and colors!
I started coming here about 3 years ago, just a few months before my baby niece was born and it became my «go to» store for spoiling my niece and 1 year old nephew with clothes. So i’m usually here, once a month.
I love how they always seem to have a sale going on. Plus, I signed up online for their e-​mail coupons/​deals, so there are times, when I get a coupon for an additional 10% off items, that are already on sale!
The store is a bit small, so for any of you with strollers, it’s hard to meanuver in there. Usually, there are two sales associates working the store, or at least, when i’ve gone, there have been. I was just there around 4pm, the day after Thanksgiving and I was surprised to see that the store was still somewhat organized!

Agree with the others…
* Always a lot on sale
* It’s pretty crowded in here
* They need another associate to keep the place somewhat organized
Many clothing options for boys and girls ages five and below.

I was surprised to read that other reviewers felt let down by this shop. I guess if you’re looking for great service and a selection of baby items that extends much beyond clothing, you’re bound to be disappointed.
As for me, I’m thrilled to have found this place. I can’t get adorable Carter’s clothing for less anywhere else. The same outfit at Babies R Us ON SALE costs me more than it would at the Carter’s store. There are always great deals to be found here!

This store has a lot for being so tiny, but for such a small store, things tend to be disorganized and the staff – not so great. They try, I think, but something is not connecting. Things were out of place on sales racks when they weren’t on sale, signs weren’t up or stated that certain things were on sale, but you couldn’t tell what from what… etc.
I haven’t been to any other Carter’s stores so I can’t compare apples to apples, but it just seems that staffing is an issue here.

Went here to pick up some quick gifts for my friend’s new baby before I saw them. It’s conveniently located in a less crowded area of the Irvine Market Place. The place is actually pretty small, but I guess I’m used to going to Babies R’ Us and seeing their ginormous Carter’s area.
There seemed to be a single employee working and she was overwhelmed. She tried her best to be cheery but I could see she just wanted the year … no, the day, to end. It was 11:30am.
The selection was a bit scarce but there was a sale going around, most likely to clear out the current stock. After about 10 minutes, I had what I wanted. It’s always harder shopping for a girl because the parents tend to be more discriminating on what she wears. I’ve learned over the years that the best gift clothes are not ones for the current time, because they have plenty of those. Especially when the baby is younger than 2, it’s best to buy clothes for 3, 6, or 9 months ahead of time since the baby grows so fast. They haven’t thought that far ahead about clothes and they’ll appreciate having a buttload of onesies for 3 or 6 months from now.
Trust me.