Carter’s Babies & Kids

I’m not sure if she was the manager, she was training another employee, but one of the women who works there was extremely rude, blunt and cold when she was checking out my purchases. i had a question about the total and she raised her voice at me with such bad attitude and with an extremely annoyed expression on her face. you can tell she was being rude on purpose and didn’t care. She tried to make it sound like what I was asking was stupid. It was really embarrassing and degrading. I would never come back to this place again.

Staff is always super friendly, and they have a great selection of clothes. They last a decently long time, which is saying something with kids clothes. The prices are reasonable, especially if you purchase when they have sales.

Carter’s has a great selection of infant/toddler/children’s clothing. Most of their clothing runs a little small, but they usually have a good range of clothing sizes so finding something that fits shouldn’t be too difficult.
The staff is helpful and friendly, and for the times when we’ve had trouble finding what we were looking for, they were happy to help us find it online or at another location.
The location at the Spectrum is great: right next to Target and right next to the children’s play area and the fountains. When we bring our Little Man and Mama needs to do some shopping, Daddy just brings Little Man to the fountain and its good!

First time shopping at this Carter’s and let me tell I will be back for all my kids shopping. I had recieved a few gifts from my daughters birthday and was not given a receipt for the items I had already tried exchanging them at another carters but they were so rude to me for not having a receipt so i walked out from that store. When i explained my situation to the cashier by the name of Maria right away she apologize for any inconvenience i had to go and right away she offer to check the items and everything rang in the system and was able to exchange the items. I was so excited when she told me that. Just shows that there still great employees out there. The store was clean and organize and plenty of sizes to choose from. They also have restroom for costumers. Thank you Maria for your great costumer service, i will see you soon.

I love there collection for 2 years young son. Bought lot of cloth for him. I was lucky got upto 70% discount. But upto 30% discount cloths were more stylish.

I’m a little surprised this Carter’s store only has 2.5 stars… I think it deserves at least 4 solid stars.
This was my first time at this store and I was pleasantly surprised. It’s located at the Irvine Spectrum near Target. I went straight to the clearance rack and bought a few baby clothes which was on clearance + additional 30% off their clearance sale price. The outfits ended up costing me less than $ 4 each.
I read other reviews about the customer service being horrible, but the lady helping me was nice and I had a pleasant experience. The Carter’s brand is such great quality and has been around since the dinosaur ages. Well… maybe not thaaaaat long… lol but there’s a reason why they have been in business for a long time — great quality material and I find that the clothes last through many washes… and if you have children, laundry become a daily routine!!!

You are there for the baby’s clothes and purchased something and even like that, the cashier treated us very poorly! The restrooms were locked and we asked if they could open them as we needed to change our twins after spending about an hour and half choosing and buying clothes. They refused to open them! We asked if they were just for employees and the cashier said «no» but that she would prefer we use the ones outside or at target. We asked again if they were only for employees or for customers. She finally said they were for customers but only for sometimes! We finally asked if she could please open them as we were customers. The cashier said, «ok, I’ll open them for you, but with a very negative attitude and gave us this face expression that was very rude and sarcastic. We kept on looking around after looking for more baby clothes and noticed another couple asked for the restroom to be opened, and very nicely the same cashier said «yes». WTF! Won’t be back here and this is where I was getting all our baby’s’ clothes!

Really bad customer service at this place, they have a limited amount of merchandise in various sizes, so very difficult to find the right sizes. The store looks too crowded and not nicely organized. I was on the phone while walking in this store and I could not even have a conversation because of the blasting music. This is a kid’s store not a «Fashion 21» were you hear all kinds of music. Terrible experience not going back.

This is my favorite Carter’s by far! It’s convenient in that it’s right off the freeway and also in that it’s in a great spot at The Spectrum near Target & other kids clothing stores and right next to the tot-​lot playground & a splash pad — which I guess isn’t always a perk if you have a fountain loving toddler like mine.
Even so, this is my go-​to Carter’s. Sales are good. Coupons are good. And I get great service most of the time.
There is a restroom there that is clean & has ample space for diaper changes. The employees have always been happy to let us in there even at their busiest.
One employee in particular is a stand-​out. I’m going to get his name to add here next time I see him. But the young Asian guy who I’m guessing is a manager of some kind is super friendly and helpful. Every. Single. Time. He even helped replace an item of clothing that wasn’t placed in our bag upon checkout even though we had no way of proving it wasn’t given to us. We didn’t even realize it was missing until we got home a few hours later. That kind of service scores bonus points for a young family on a tight budget.
Carter’s has earned our business and loyalty!

Would give this place negative stars if possible. Customer service is AWFUL at this store. Almost laughable how rude and terrible the employees are in here. Will make it a point to shop at another Carter’s store less convenient to avoid the incompetence I’ve encountered every single time in this one.

Customer Service was HORRIBLE!
I will never shop at this Carter’s again.
Two girls working on 11÷4÷13 should be fired, especially the blonde girl working she was extremely disrespectful.
I came in to do an exchange for something I received at my baby shower; however, it was for a premie and I am now 38 weeks pregnant so I simply wanted to exchange the size. The lady at the register rudely pointed to where the item was on and kept yelling «it’s on the $ 9 rack!». I checked this rack multiple times and she kept saying it was there, but would not come over to help me locate it. She finally realized it was not there. as I already knew, but she just rolled her eyes.
Since it wasn’t there I wanted to simply receive store credit, but she only issued me $ 4! The tag on this item was marked and purchased for $ 16. When I asked why she was only giving me $ 4 she said because it’s 2012 (whatever that means).
I was not even asking for the full $ 16 at this point I just simply wanted the $ 9 because she was so certain it was on that rack, but she refused and only gave me $ 4 and said it was because it was 2012 when clearly she assumed it was still in the store as she pointed me over to the $ 9 rack!
I did not catch this girl’s name, but she acted as if she was the manager while bossing around the girl ringing me up and not honoring the price I purchased this item for.
If I was the owner I would really look into hiring a new staff at this location.

I’ve been very disappointed the last two times I’ve been to this location and refuse to go back. The customer service is extremely rude and the music is blaring so loud my ears are ringing when I walk out. Back in December when I was pregnant I asked to use the restroom when I first walked in and was asked if I’d be purchasing anything. Even if I wasn’t going to purchase something I’d spent hundreds of dollars at that store and it was completely inappropriate to ask someone who’s pregnant and is guaranteed future business if she is going to be making a purchase as if that’s a requirement to use the restroom.

I love Carter’s clothes but this location has the worst customer service bar none. There were FOUR of us in line and the woman being checked out by the cashier had a couple hundred dollars worth of product. Did the manager come over to help ring? No. He came over several times to check the validity of the hundred dollar bills she was using, came over to make change and move a rack of clothes though. Even more galling, he walked right past us several times like we were all a bunch of non-​existent beings in his store. He was more interested in putting clothes back than helping us even though several of us were plenty vocal about the need to open another register. After about 10 minutes (an eternity in a baby store) the woman in front of me was so infuriated, she stopped him in his tracks and said, «look, are you going to open another register or not?» Only at this did he finally stop his busywork to help ring. As a busy mom who keeps stores like this in business, I don’t have time to stand there because it’s convenient for the store manager to ignore a very obvious line of customers in favor of folding clothes. From now on, I’ll go to Tustin and outlet stores. The Irvine Spectrum mall location manager needs to get his priorities straight and treat customers the way he would want to be treated.

I love Carter’s clothing! When I found out there was a store close to my new home, I was ecstatic! I have not had a chance to stop in there and shop yet, so when my husband and I went to the area for dinner and I forgot the blanket, it was a perfect excuse to visit. We found a blanket in the 60% off section which seemed fairly priced since this was just going to be a back up blanket. The girl at the counter (very nice) rang me up and the normally $ 24 blanket rang up at $ 14.40.I told her it was in the 60% off section, she looked at the tag, pulled out a calculator, did some math and said, «well, it’s close». I told her, no, 50% off would have been $ 12, so this should be around $ 10. She thought for a minute then asked if I wanted to speak to the manager. I was so frustrated by then, I gave up and said no. It wasn’t worth waiting around with a baby for a couple bucks. You would think working in a children’s store, that she could have just figured out how much the blanket should have cost and given it to me at that price, children are not patient enough to wait for managers. All well…

Baby and kids’ clothes land. My husband and I were here to shop for my friend’s daughter, who was celebrating her first birthday. The store looked very organized and I quickly found clothes for a gift. I was glad that it was easy to find her size and that there was a good variety of colors and styles from which I could choose. There were plenty of sales going on at the time we went.
The cashier was nice and quickly helped us. The store is right by Target.

I love Carter’s clothes for my son. This rating is strictly based on customer service at this particular location only. Service sucks. There are only two employees on a busy Sunday afternoon. I was waiting in line while the clerk was helping a lady that had questions and when the lady said that she would step aside so I could get rung up, the clerk said «no, it’s ok, don’t worry about it» and looked at me. How f’ing rude was that?! What a little punk she was! The Carter’s at other locations (HB, Brea, etc) are much nicer.

Finally a children’s clothing store that I like!
The selection, organization, service, arrangement, were all spectacular.
Only thing they need are SEATS! After a long day of shuffling and grumbling through a million other stores, I needed to rest my feet!

Love this place! Lots of great sales on children’s clothing from infant to kid sizes. It’s located right next to Target.