Heritage Point

I have lived at heritage point apartments for almost a year now. I was initially skeptical of moving here after reading online reviews of horrible management, roaches and bugs.
However I still decided to go ahead as I found the location apt for me. And I am glad I did so.
In my experience here I found the overall property management highly proficient (much better than an irvine company apartment I was living earlier at). there were no roach or bug problems. We had once an issue with ants and a call to the leasing office fixed that in a day.
The apartments are peaceful, have plenty of trees and have all amenities which are well kept. The location is ideal as it is just off i5 freeway and close to every thing in irvine including schools and offices.
I have truly enjoyed staying here. It’s sad that now I have to move out of irvine for work reasons. I highly recommend heritage point apartments.

I have lived here six months and enjoy the location. Not so thrilled with the roaches which they don’t seem to be able to get rid of. Price of water is way to high because we are averaged in with people living in large quantities in some apartments. And today my new pillow cases were stolen out of the laundry room — and the thief wasn’t smart enough to turn the dryer back on! So I lost the pillow cases and the drying time. The management’s response was, ‘welcome to the world — there are bad people.” Why do they rent to bad people???

Deffo mad pregnant Asians here, like everywhere, weird but hilarious at the same time. Management has been OK so far nothing to complain about yet. Ants here and there nothing to trip on. Other than that… so far so good. But seriously, a lot of pregnant Asian women here with a bunch of 99 ranch grocery carts everywhere. (can’t stress that point enough)

Do yourself a favour and don’t move here!
We finally moved out 3 months ago thank god. If you like ants all over your apartment and in your food then this place is for you. Everything is so outdated our stove was probably close to 20 years old. You can never sit in your backyard because its impossible to keep clean with all the leaves falling down from the trees, plus we had so many lizards in our backyard, one even got into our apartment! Laundry facilities are horrible, your lucky if your clothes come out dry after a second time of putting more money in, sometimes the washer would not even wash the clothes because no water would come out, and lets not forget all the times they turn off the water and don’t put up a sign to warn people so you waste all your money on your laundry card then to find out they shut off the water without notice. Apartments have no air conditioning at all, its some old outdated AC that does not work and there was a big hole that you could see on top of our AC unit. Don’t even think about putting anything in the garbage disposal, i think we have maintenance come about 10 times to fix it, they obviously just put a bandaid over everything. Pool area has tons of cockroaches as well. Office management are not friendly AT ALL, so don’t even try to voice a complaint to them, they will do nothing but give you attitude. At the end of it all they charged us for carpet cleaning out of our security deposit, we lived there for 2 years, are you telling me they wouldn’t have cleaned the carpet anyways after 2 years of someone living there? Gross. There is also something weird and fishy going on with all the pregnant asian woman, they are all over the place. Do yourself a HUGE favour and don’t move in here!
The only upside to this place was the maintenance guys.

Worst apartment I have ever lived in. We were constantly infested with ROACHES. The management didnt care at all about this problem and never took me seriously. Words cant express how deeply I loathe this entire complex.

Worst apartments ever. Roach problems because of the neighbors. Front office did nothing to the neighbors and their unsanitary loving habits. And I swear there is something fishy going on here. Always a bunch of pregnant FOB’s rotating through a number of apartments within the complex. I’ve personally notified ICE about the suspicious behaviors.

Extremely Extremely… might I repeat again… EXTREMELY HORRIBLE PLACE TO LIVE!!! DO NOT COME HERE AT ALL!!! TERRIBLE TERRIBLE TERRIBLE customer service!!! Called in and the lady answered «I am by myself today, very busy, if you come, I don’t know if I can help you.» So I waited until the next day to go in, RUSHED me the WHOLE TIME, «just sign the paper and give me the money» is essentially what I got. After I signed the contract, when I asked about questions in regards to apartment, I DID NOT RECEIVED ANY HELP!!! Instead, I am being pushed around in a circle, «oh! well you’re being misinformed… etc, etc.» Alright, I thought to myself, I’ll break the lease then because of the terrible experience I’ve had so far, turns out I was informed «Our company does not allow you to do so, you’ll need to find someone else to rent in the meantime.» SO, BASICALLY I AM STUCK WITH A HORRIBLE MANAGEMENT, not to mention the unit was DIRT NASTY!!! Yes, I’ve learned my lesson, so please if you are reading this review, DO NOT MOVE HERE!!!
I SERIOUSLY WANT TO GIVE THIS PLACE A NEGATIVE STAR REVIEW!!! (if only they had a zero or negative number star)

I WOULD LIKE TO RATE 0 (ZERO) STAR!!! PLEASE SEE DETAILS BELOW!!!
I am writing to complain about the misdelivered refund check, which was said to be sent out from the corporate office on Sep. 5^th to 48 Austin, Irvine, CA 92 604‑2501, but I had moved out on Aug. 20, and there was no way for me to receive the mail with the refund check included.
First of all, I DID fill out and submitted the check-​out notice one month prior to my planned move-​out date, on July 20, to the leasing office staff at Heritage Point. I had CLEARLY WRITTEN the forwarding address, which would be used to send the deposit refund check to me.
However, when I called Diane at Heritage Point to ask about the refund check, she told me that the corporate office indicated that they sent out the refund check to 48 Austin on Sep. 5^th, since there was no record of forwarding address on file for my apartment. THIS IS RIDICULOUS. If I had not submitted the forwarding address prior to my move-​out date, there was no way that Heritage Point would just let me go! Also, the corporate office was so IRRESPONSIBLE by simply sending the refund check back to 48 Austin, since clearly I AM NOT LIVING THERE!
Secondly, I found out that something went wrong with my deposit refund check, so I immediately contacted Diane at Heritage Point, and Veronica Beaver at the corporate office on Sep. 12^th.
Diane was so nice to help me contact the current resident of 48 Austin to ask if they could return the refund check to the corporate office so that they could mail the check out to my current address. BUT DIANE TOLD ME on Sep. 18^th that THE CURRENT RESIDENT NEVER RESPONDED TO HER CALL AND VM. As a result, Diane suggested me to contact Veronica again to have her issue a new check and send it to my current address ASAP.
Veronica was nice too on Sep. 12^th, since she said she would re-​mail the check to my current address as soon as the mail has been returned to the corporate office, AND, she CONFIRMED my current address with me again over the phone. NEVERTHELESS, I tried to call Veronica on Sep. 18^th and Sep. 19^th to ask her to issue a new check and de-​activate the old check, but VERONICA NEVER RESPONDED TO MY PHONE CALL AND VOICE MAIL. I called Diane again on Sep. 19^th and she said she could not do anything with this for now, so I should wait for Veronica to get back to me.
I have sent this message to the customer service email of Arnel, and posting this message to Unilocal and anywhere I can comment on Heritage Point Irvine. Please share my story to let more people hear about how awful a renting experience with Heritage Point, or with Arnel in general, could be!!!

I do not understand how management for Heritage Point operates. I’m not a Unilocal reviewer but I’ll take the time to write this. I’ve moved out since mid July and can’t believe my deposit is still not resolved. I have been very patience to wait this long but now my patience has run dry. I would like to give no stars but I don’t have that option.

I agree with all bad reviews about this place! I live here from 2003!!!
The only reason I stayed that long is because of really good school district and education for my daughter. First thing you see when you enter the property is: LUXURY APPARTMENTS! There is nothig luxury about this place! It’s old and dingy.
Management is rude as hell. Her name is Phyllis. She has a very snappy attitude and treat everyone like shit!
Chinese woman in the offise (Lily), has no business talking to you, unless you are a pregnant Chinese woman! This is other issue with this place. It’s a huge conspiracy going on there. There is a Chinese lady, who is roommate with Lily from the office. She rans a busines there. She brings pragnant Chinese woman from china to obtained citizen ship for the newborn children. They have 24 hrs concierge service there. 3 time a day food delivery left at the door, huge Mercedes van takes them shopping. Doctors visit! It creates a lot of traffic and noise all day long. When you walk around this complex, you see groups of pragnant woman walking around. It feels like a pragnancy hotel. They make huge money by running this busines and management is very much involved! Unfortunately it’s not illegal! So they banking on it! I’m not against any nationality, but these people have no class! Loud, rude, dirty! Spitting on the floor! They take shopping carts from near 99 ranch market for they personal use! It’s a lot of shopping carts left all over the propery!
Its infested with cockroaches and bugs.
This place is the lowest of the low, but still expensive.
Any complane you have, they talk to you like you are crazy!
It’s HORRIBLE! Don’t ever go there

So far so good, I was recommended to live here by my son who lived here a few years ago. Whenever I have reported something to Diane or April, it has been taken care of, and they are both very friendly to me. The grounds are nice and kept up, and noise is to a minimum. When my mom came to visit me she said it was a very quiet place. No apartment complex is perfect and I’ve lived in several over a lifetime, and I have to say this place is pretty nice, considering the lower rent. I believe they’ve done a lot to correct any issues they’ve had in the past.

Yes the only reason this place gets a star is because I have to pick something. This has been our experience so far, when we first visited the place we had a weekend in the area to find a place to live, so during our tour we were told that the apartments were 1200 square ft, lol after we moved in and could not fit our furniture in we actually measured the place. It was 870 square feet. When we asked about this we were told that they include the closets and out door space. I think they need to take a math class because it doesn’t add up. Then our back patio is all dirt and trees that are never taken care of. I have called multiple times regarding large broken branches hanging from the trees that needed to be removed. I can’t use my back yard because I am scared if one of them fell it could seriously hurt my child. There has been branches over 4 ft long huge, branches that have already fallen. After two months of calls and office visits nothing has been done. If you have children this is not the place to be. The management constantly yells at the kids if they step on the grass, drive their tricycles on the sidewalk, etc. there is no place for them to play either. The latest is the cock roach issue. The are all over the complex, last week there were over 15 people in the office complaining about cock roaches in the apartments, fitness areas, laundry rooms, hmmmm, we’ll guess what? They haven’t done much about it yet. We went on our own to get bug spray and protect our own apartment. Soo even though it is fairly inexpensive for irvine it is not the best option…

Agree with everyone horrible place but they don’t mind taking your money that’s for sure

Rude. Condescending. Repulsive. That about sums it up. If I could give them a ZERO star, I would not hesitate. Their service — or there lack of — especially Phyllis’, STINKS! And oh, did I mention it stinks?
A few times we were late with our rent by only a day or 2, not to mention we pay the full $ 50 penalty, Phyllis repeatedly treated me like I’m a convicted felon. She badgered me like a school yard bully and taunted me with questions like «Why didn’t you call us?», «Why didn’t you return my calls?», «Why didn’t you pay on the first of the month?» Phyllis behaved like a loan shark. Who does she think she is? We are tenants and are giving them business, yet she treats us with the most insulting, repulsive manner possible.
This past month while we waited for her to correct a mistake her incompetent staff made on a lease agreement, which put us past the rent due date, she forced to pay the $ 50 late penalty. And to add insult to injury, she reprimanded me for being late again. When I told her she needs to watch her condescending tone, she dismissed me by telling me how everyone else loves her. What kind of narcissistic personality disorder does she have? Very pathetic…

This incident just happened today. I am a resident of this community for about 4 months so long. This is a very old and run down property. The management is also run down and rude. My children are allergic to ants and bugs, and today our entire house was rundown by ants and my children would not climb down from their beds all morning long. So I called the office in the hopes that they can dispatch a fumigation company to come over and take care of this problem based on fair housing act, but the property manager Megan was very rude and she told me in this country we wait for thing to happen and indirectly she suggested to me to go back to where I came from. Yes believe!!! It she is a racist woman who should not be managing this property. Especially in Irvine a «melting pot». This woman called the cops on me because I called to complain about my ant problem. Can you believe that? My children were scared and frantic about seeing the cop in our door steps, so she made our lives miserable, and coming on Monday I will contact the corporate office and let the district manager know about this incident, and I will ask him to give me back my deposit, because I will want to get the hell out of here and never look back! One good advice I have for all you readers out there. If you are thinking that you like to move in here, please rethink your decision, because I can say you will regret it after a few days or weeks and months. In addition, to all this you will face a major parking problem! Well I hope this information helps your decision.
Thank you

I would say that it’s not worth moving here. The management is rude, parking can be tough and when you try to get things fixed, they’re not appropriately addressed.
Rent is cheaper than the average irvine company – that seems to be the only advantage. Other than being next to an Asian supermarket of course (not sarcasm).

Horrible place! I live here now but I am moving out as soon as possible. We had cockroach problems after we moved in, but the apartment complex sprayed it (twice!). I thought that was over, but when doing my laundry, on May 12, 2013 at night, I walked back to my apartment and COUNTED 8 cockroaches roaming the walkways adult and infant size. DISGUSTING! I recommend looking into a new place to rent.

I’m sorry but the last reviewer must be absolutely out of her mind for the 5 star rating. First of all the asian lady is a biatch to anyone but chinese people, I’m korean and if you use anything but chinese with her, she just gives a confused face and looks around like I asked her what the color of the room was. I KNOW she speaks english very well.
The only reason for the 2 stars is because of heather in the leasing office who seems like shes the only one who gives a damn about everyone. Thank you heather for caring but I hear that she’s going to be transferred to another location which makes this place the king of all s*** holes.
Probably the worst for me, I don’t know if this is an issue that everyone has because they’re probably at work by 9/9:30 but holy f***. If you do not run on a 9 – 5 job, you mind as well get one because they have these gardeners with their loud weed whackers, lawn mowers, leaf blowers waking my whole apartment up which now seems to us is every morning. The occasional tree branch removal at around the same time is definitely my favorite (sarcasm). If it wasn’t for that waking me up today, i would not have even written this review.
I don’t even want to get started on the parking which all of you may know by reading the past reviews that it is beyond terrible.
Also, heritage point… FIX YOUR SPRINKLERS. Every time I get a car wash, the sprinklers do their job and the next morning, your car is a mess of water spots. If you leave these water spots on your car for more than a week, you’ll need to get it buffered which costs 100+ How is it that they ignore sprinklers going everywhere for more than 8 months? I can’t even walk from my car to my apartment without getting my bottom half soaked from these.
HAHAHAHA I also just remembered that our car got towed from OUR OWN CARPORT which they only give you one of for the entire apartment. The towing company said that security called to take it. Police got involved and in the end the fees were waived. Their serivce is so S*** that no one wants to live here and thus they have to make money in other shady ways.
All in all, do not live here and do not listen to the crap they tell you when you’re taking the tour. ARNEL COMPANY do you guys even read this stuff? I mean you really should fire the PR or the f***ing CEO because whomevers fault it is, they are ruining the company. Not ONE response from them or any of the property managers. SO glad that my lease is up soon. Only been here 8 months and can’t stand a minute more.

I don’t know why the review rate of heritage point apartment is so low. But I live here and this is my first living place in Irvine, I really like it. The leasing office is so helpful and nice~~~I like this apartment, the parking pot is great and there are a lot of Chinese restaurants nearby, 99 ranch market, post office. Inside this apartment, i love their swimming pool and tennis ground.
BTW: The women of leasing office are so kind and helpful!!! You can always get your answers and help from them~~~~

Literally the absolute worst apartments in Irvine. I lived here from 2000 – 2004 (about 3.5 years) and these are the oldest and most non-​upgraded apartments in Irvine. You want a washer and dryer in your apartment? Tough — they don’t offer it. You have to lug your clothes to a communal laundry room where you most likely won’t find an available machine because the non-​broken ones are in use. Better just sit around for a few hours while you wait for an available washer. Better wait for your clothes too in case someone wants to steal them.
Like central air conditioning in the summer? Tough, no central AC here.
Like refrigerators with ice makers and water dispensers? Tough, there are no water lines behind the fridge. And come to think of it — they do not provide a refrigerator. Hmmmmm
These apartments are old and shitty. They have a large monument sign at the entrance that says «Luxury Apartment Homes.» That is an absolute joke. Let’s think about products that proclaim their quality. Ever bought a generic bottle of liquor — aka grocery store brand? The labels always have something that states «distilled with premium grains,» or something along those lines. Heritage Point is similar in those regards. To call this place luxury is an insult. Notice how the Irvine Company does not have to use buzzwords like «luxury» to promote their apartments. Their quality speaks for itself.
The only reason to live at Heritage Point would be if you want to live in Irvine and cannot afford anything else. This is bottom of the barrel living. Parking — I won’t even talk about the parking here, other than good luck. I hope you don’t like having guests over.
Nonetheless, Heritage Point point holds a special place in my heart. This was my first apartment that I got out of college and actually started paying rent for. The wife and I lived here together before we got married. Plus, the maintenance guys are helpful and friendly — Onesimo is great! I’ll close it out with a lesson (or refresher) in Econ 1… ‘inferior goods.’ People will buy inferior goods until their income rises, then switch to a better product. Obviously you won’t have multi-​millionaires living here.
Anyone who rates Heritage Point higher than 1-​star is a shill. Also — do not, I repeat DO NOT, plan on getting any of your security deposit back.