Menchie’s Frozen Yogurt

it is important to know that no matter how amazing the product is, the employees or front line of service can make or break a customer’s experience and make or break a business.
went the other day with my sons for a nice treat. left with a horrible ending to what should have been a pleasant visit since my family and friends frequent this place for yummy, creative bowls of frozen yogurt goodness and we’ve always had great service from their professional service people. so one can imagine my disappointment with an employee’s disregard that day but…
thankfully, i found more regard with its Corporate office people and then with the owner himself calling to apologize for the mistreatment by a newer employee.
it’s nice to know the owners care about their customers and take time to personally right a wrong. also, it’s nice because we do love Menchies froyo!

they have the best cake :) you can pick any two frozen yogurt flavors, it’s so yummy!

After being introduced to it on «Undercover Boss», I was eager to try! I can’t recall ever walking out of a yogurt shop without (even an obligatory) purchase. I’ve gone to some shops where the yogurt’s consistency was softer than I prefer, but a couple of the flavors I wanted to try here were unappealingly watery — like watered down skim milk. When I’d brought it to the employee’s attention, he flicked a couple of switches, stating it will be ready in 5 – 10 minutes. I wasn’t interested in the other flavors (besides, they weren’t as watery, but still a softer consistency), and I didn’t want to wait.

Great froyo place. They have a nice selection of toppings and flavors. Inside and outside seating available. They have marshmallow topping which is amazing? *_​* Parking is never an issue. The people who work here are always nice.

It’s ok! Yogurtland is better ! It’s too sweet ! That’s all I have to say about that …

They have dole whip which is yummy, but not a huge fan of the consistency. It’s not frozen enough and is watery. Their original wasn’t even working!

I love frozen yogurt, and menchies is my favorite spot to satisfy my yogurt cravings! Usually when I go to menchies it’s really slow there. Never packed which is great (:
I just wish that they had a couple more flavors to choose from. I usually see that they don’t change up their flavors too much. But that’s okay, cuz original tart is my favorite any ways!
I recommend the original tart topped with boba balls and mochi mixed with strawberries, kiwis, and blueberries! So refreshing and it doesn’t make you feel sluggish and weak as if you just ate a double chocolate yogurt topped with candy bar pieces.
A must try!

Love this place! The yogurt is always very delicious and the customer service is spot on. and also they have DOLE WHIP, which is hard to find. Menchie’s serves all my yogurt needs.

This will definitely satisfy your fro yo needs. Their selection is not as extensive as Yogurtland’s and their toppings bar isn’t nearly as large, but here’s the scoop… THEY HAVE DOLE WHIP. It’s darn delicious. It’s not Disneyland Dole Whip, but it is just as sweet, crisp and refreshing as ever. You get your fair assortment of fruity and sweet dessert flavors which are typically consistently frozen in texture and consistency.
Delicious utterly delicious. But is there anything specific that makes me crave the froyo here? Not really… Hence the three stars. It’s perfectly adequate.

Love this place ! Me and my little sister usually come 1 – 2 a week and get the all you can fill in your 16 oz cup $ 5.00 deal ! The staff is always smiling and often cleaning up for closing. They have a great selection of flavors and toppings, plus their store is always neat/​organized!

We love Menchies. However this is our least favorite location. The staff is only average friendly. We also noticed one of the employees was parked in the 30 minute parking. That’s not cool. My husband will only go to yogurt places that have hot fudge. Hence, the reason we love Menchies and golden spoon. However this place does not have hot fudge, only chocolate syrup masquerading as hot fudge. My husband has tried this place twice and has been disappointed both times. So he won’t be coming back unless they get some hot fudge. Sometimes it’s the little things in life

I went to this location this afternoon with my two daughters. It was very clean and they have an excellent selection of frozen yogurt and toppings. I got the Dole Whip (yay!) with a bunch of fresh fruit on top. The fruit was all ripe and delicious… something not all froyo places can seem to do.
So why only 4 stars? It was the staff. One of the girls turned the music on her phone on and the two girls listened to it really loud for the rest of our visit with the in store music also on. Super annoying. Then one of the girls started sitting on the counter and kept roughing up her scalp with both hands and would then go over to the toppings and grab a few containers of them and take them to the back and replace them with new ones. It was just pretty gross.
I think that this place has a lot of potential to be great, but not with staff doesn’t care.

We have actually snuck out at night in our pj’s to scarf down a Menchie’s before going to bed. We take turns, who goes in with their jammies on. I get White Chocolate Raspberry or just plain tart and Dole Whip is a hands down winner!
The fruit is nice and fresh, I usually get three toppings. Makes me sleep like a baby.

Menchie’s pleasantly surprised me with both delicious yogurt and excellent customer service. When I came in, I was greeted by Michael and Elisa’s warm smiles. When I asked about the new flavors, they were very informative and gushed about the cinnamon churro flavor, and after a sample I was hooked. It was delicious. I got a mix of cinnamon and tart, and got strawberries and Oreos for my toppings. When I went to check out, Michael and Elisa informed me about the smileage program, and this definitely hooked me in, because now I can earn points for eating yogurt (more incentive lol). Definitely coming back here, hopefully they get the Nutella flavor I’ve heard of back. And even if they don’t, my customer service experience will have me coming back anyway.

Out of all the Menchies that exist, this one is the worst.
The people who own this place don’t care about the customers.
One machine is always not in service.
Toppings are nasty or missing. Flavors never change, same crap everyday.
The kids who work there have no clue what they’re doing, almost comatose, and try to overcharge you.
If you have Menchies points. Check each time. They either don’t add or steal it.

This is a really good place in my opinion for frozen yogurt. They have enough flavors to make it interesting (including some sorbets for people who prefer those) and quite a large assortment of toppings. For whatever reason they don’t offer Reese’s peanut butter cups as a topping which happens to be one of our favorites but that’s really the only thing that has ever disappointed us here.
It’s much more affordable than Creamistry and of course you get to style your dessert any way that you would like.
I personally value customer service greatly wherever I am spending money and I must say that the staff here has been excellent every time I have visited. I’ll drive even a bit further out of my way to visit this location because of that fact alone. I was very surprised when I read some of the reviews that suggested bad customer service at this location because that is the complete opposite of the experiences that I have had.

First time trying Menchie’s, I just had a sudden ice cream crave, but nearby Baskin Robbins got me all tired and sick of it, I decided to try this place since I was in the area.
They just left sample cups unlike other stingy places, I tried pretty much all their flavors, and decided to get Original tart, Heath and Rich chocolate.
Original tart here remind me of the old Pink Berry, mixture of milk powder plus yogurt starter. It kinda tastes like baby powder milk with sour twist, I think it is more interesting than sherbet, sour tart at Cherry***** or Yo**** land.
Heath is very sweet but it did successfully created heath candy bar’s essential flavor. Rich chocolate was pretty similar to BR31’s double chocolate flavor with a mild sour hint.
Interior is clean and staff were friendly enough, price was ok. I didn’t even bother to try any of the toppings, because they are usually stale. It is expected because they are all open and displayed all the time just like other dessert places. I don’t understand why not trying dispensers rather than container with loose or no lids. A dispenser will keep the contents a lot longer, cleaner and fresher.
But why 2 stars? I got sick after. I think those hanging loose yogurt drops at the tip of dispensers got probably rotten since they were out in the air for a while.

Try the Dole Pineapple flavor! Reminds me of Disneyland’s! Though the consistency here isn’t as thick.
The flavors here are very exclusive, in my opinion. I have never seen them anywhere else. Not at a bad place to try if you’re looking for something new.

Stopped in here tonight on a whim. I had preconceived ideas about Menchies after seeing that TV show «Undercover Boss». There, they talked about the endlessly smiling, upbeat, and outgoing types that loudly great you when you walk in, and thank you heartily when you leave. They also had their Mascot on Saturday greet the kids and take pictures. It was a party, a yogurt fest a la Chuck E. Cheese.
So I walk in. Except for the piped in pop songs like «Dirty Little Secrets» the cashier said nothing. I was waiting for another person to come in a start making some noise… but there was only the family inside where kid, mom, and dad were totally involved in their smart phones. There was a family sitting outside yapping away and the little kid was shooting rubber bands at the Menchie’s sign.
i was disappointed at the rather limited selection of flavors. It’s half as big as the Yogurtlands I’ve been to. Especially being in a predominantly Asian clientele base, I was surprised there was not the usual things like taro, lychee, mango, green tea, etc. Flavors weren’t bad but their choice of flavors was just OK… they did have the much loved Pineapple whip, as well as peanut butter cup, cookie dough, strawberry, two types of vanilla (why?) chocolate. and maybe two more. Of course the flavors change daily. Overall, it did taste pretty good.
There is a limited selection of topics, some dry some wet. But again, half as much as Yogurtland. 41 cents an ounce, and since it was dead, service was fast. A very quiet thank you later, I was out the door. It was just OK. Am glad they’re here… not too many dessert choices among the many food choices in this mall. .Butthe dirst little secret? It’s how dead this place is much of the time.

I have repeatedly experienced what many other reviewers have experienced: the sole employee not acknowledging me in any way when entering the store (and barely speaking when paying)…half the flavors not working… extremely limited selection of fruit toppings…
On the flip side, the Dole pineapple flavor is superb and really the only reason to come here. It’s what brings me back. I’ve also tried the dulce de leche and chocolate both of which are good.
The system is the same routine as many other frozen yogurt places — get a cup, add your yogurt and toppings, put it on a scale and pay. The interior is clean with several tables and there is patio seating outside. It’s a good place to come if you live close by.