Orange County Diagnostics

If i could give a zero star I would.
The management at this facility is incompetent and rude.
I called a couple times to complain and they would not return my phone calls. I complained to my doctor’s office as well.

The ultrasound technician that examined me did an excellent job. She was very friendly and professional. She answered my questions and made me feel comfortable.
The problem I have with this place is the incompetence that goes on in the clerical department.
My doctored needed my exam results asap.
I brought in my prescription /​doctor referral for exam (NOTE: this document has all of my doctor’s contact information on it).
After I received my exam, they never sent my doctor the results. I contacted them and they were unable to find my exam results in their «system».
To make a long story short, after my final contact with them… they were able to find record of my exam. They said that they did not send it to my doctor because they did not have his contact information; which is printed on the front of the exam referral that I gave them.
It took a few months, but my doctor eventually got my exam results back.

I was absolutely blown away at the customer service I received here. I was going in for a sensitive procedure and the radiologist (Dr G) and assistant (Ian) were absolutely wonderful. They let my husband go back with me to help me relax and walked me through every step. They were respectful, professional and kind. The Dr. Went over preliminary findings at the end so I had an idea of what she saw. I was seen at my appointment time as well. 10 stars if I could.

Nice office setting and really nice staff.