VIZIO

Piss poor customer service! Have spent over 3 hours on multiple calls for the internet connection, finally they agreed to send a new tv! Got a call this morning that they changed their mind and want to send a tech out, so miss more work for something they can’t fix? Told them to piss off! Will return the POS and buy a Samsung

Horrible service lady had an attitude. Bought a 70″ tv less than 2yrs old screen went black it has sound but no picture. Lady tells me it’s beyond repair and they cant do anything about it. $ 2700.00 tv still has the plastic wrap now I’m stuck with a non working tv. And they cant do anything about it. They have a lot of complaints about the same problem over priced tvs sure to last less than 2yrs

Placed an online order for a tv on 11÷20÷15. Website said that tv would ship within 3 business days. Tracking info a few days later said delivery date was 12÷9÷15. A phone call from the delivery company said that it was also expected that week.
On 12÷8÷15 the tracking information said it was still in Los Angeles, CA. I live in Iowa. I called delivery company and they said they had no idea when they would get it in Iowa. I called Vizio and canceled and requested refund. They said 15 – 18 business days before I would get my money back. I asked that this be expedited — as I would be buying a tv elsewhere as the wait was ridiculous. They don’t hesitate to charge my credit card — but take so long to ship and then refund my money? Operator then said I would get within 48 hours.
On 12÷21÷15 I contacted my credit card company to dispute the original charge. They are currently in dispute with Vizio regarding the charge. I had all the confirmation numbers, dates, operator id numbers from calls — everything.
As of today (1÷9÷16) — I still have not received my refund. Will never buy from Vizio — customer service is atrocious and are fraudulent in what they say that they will do.

Bought a top of the line Vizio a little over 2 years ago. Today the system sits unused because of a bad power supply. It will cost around $ 340 to fix it. It seems to be a common problem when I looked at consumer complaints. The power supply is the most basic of things in a TV and Vizio cuts the corner on it. I wonder about the rest of the TV components and decided to junk it. One of the factors I decided to buy Vizio was that it was a US based company although I am sure their substandard components came from China. If you buy Vizio, make sure to buy an extended warrantee.

Vizio 70″ and FAIL x2 in less than 18 months. Round 1 — sound board fail TV was swapped out 3 – 2014. Round 2 — Failed HDMI inputs and multi colored pixels visible all over screen. Called support and they basically gave me the finger and said I am SOL since out of warranty. Save your sanity and buy Samsung. I tried to do my part and buy US but it didnt work out so well. Very disappointed, and I had 10 years in the consumer electronics industry so not a noob at Technology.

1 star, so far I have a 50 inch tv and a sound bar with subwoofer that are better used as paper weights. If I could give their support staff 5 stars I would but their products stink. I should have listened to reviews and would like to really just have my money back… 7 – 10 days for replacements if your lucky however nothing happens if they don’t hit their service level agreements.

If I could choose no stars I would. I bought a 60 inch LED from Costco in Jan 2015 the 90 days has since expired but Costco has a two year warranty. So I called Costco concierge they put me thru to Vizio.
Wow worse customer support ever… I had a few issues 1) A popping sound 2) a spider in my screen, yes a spider.
Customer support said it was an act of God and it’s not warranted and they couldn’t do any I was basically SOL. To me an act of God is an earthquake or storm or tornado etc. Not a spider a spider is a creation of God. I elevated to a manager his offer is he will sale me a 60 inch for 600.00 have it delivered to my house for free but He would need to take the old TV back. I was like what are you kidding me. Essentially I would pay 1500 for two TV’s but only get to keep 1. Yeah that’s a real deal!
I bought Vizio because it is a US company and I wanted to support our economy. But I will never purchase a Vizio ever.
My last effort was to call the manger at Costco thank God he approved my refund! Thanks Costco that’s why I continue to purchase from them!

Why I am not surprised with all the bad reviews and un-​happy customers. I am one of them. I don’t understand how retailers like Costco (Whom I adore) continue to offer Vizio products for sale. I bought a TV and within weeks of purchase the mother board goes bad. I had to pull teeth to get them to have some one come out to replace the mother board, only a few days later the same problem. This time it was even more difficult. Cam you imagine they just replaced the mother board. I didn’t tell them to replace the part, they diagnosed that to be the problem and now they have the nerve to say that they have to investigate. 90 days had passed an

This TV has been nothing short of a pain in the butt! Bought a P Series for Christmas 2014 sound went out a few months later. Sent out a tech to fix it. He screwed it up and the entire TV overheated and shut off.
Sent out a new one using Manna White Glove Service, received it a week late. Two tweekers in a pick up truck showed up and didn’t have a clue how to install it. Extremely unprofessional, wore their dirty boots in the house, didn’t have the proper tools to install and I had to install it myself. So much for «White Glove Service».
Few months later TV just shut off. Sent out another new one to be delivered on day 10. Received a call on day 10 that they will be late (Manna Delivery Service). Called everyone including Vizio to get this TV delivered on time and no one is willing to make it happen. All you here are excuses and Vizio has no control.
I went on the chat and requested a manager to call me back. The customer service manager Marshall gave me a call. He said he would make some calls and get my TV out to me today. So much for «Making it happen», called me back 9 minutes later to tell me there is nothing they can do.
I have been a loyal Vizio customer for years since they are a US Company. The original TV I had was a 50″ Plasma that had issues but they took care of it after several tries (Are you seeing a pattern here?). I can honestly say I have no intention of purchasing another Vizio TV. The wife was right we should have bought the Samsung!
I should have read the Unilocal reviews sooner.

Worst customer service experience… ever…TV quit working in less than a year… Called Costco, who referred to Vizio. that was July 6. Order accidentally got cancelled for replacement TV. they want to repair instead. They come out after two weeks (Because order was cancelled in their system somehow) no rush to get someone out. Guys come… repair tv and completely mess up all the rest of wiring on my system… F up sound bar… Try to attach transponder for remote with electrical tape… So now after 3 plus weeks TV works… but nothing else does… Repair guys completely incompetent… Vizio won’t pay for anyone who knows what they tell they are doing to actually come and repair… I have 5 Vizio TVs… NEVER AGAIN They are great as long as they work… but if an issue… forget it. I have talked to literally 10 people there. Nothing gets done unless I blow a gasket… Now dealing with some executive Harley… Three days… Still no resolution. sent pho​tos​.No one wants to pay for doing the right thing… And I am not letting those incompetent, rude and pushy repair guys they contract with back into my house so I am paying to have it fixed… Don’t buy Vizio Period… And Tell Costco if you bought there to quit carrying their products because they don’t stand behind it… They don’t give a rip about doing the right thing. Told Harley I would send him photos of TV from before repair and after… he said well how do I know when they were taken… So calling me a liar. Just let it go… there are other better options out there. Pay the extra $ 100 for something that actually continues to work and that the company will actually stand behind.
so Monday repairs will be
someone who knows how to actually fix it… Who pays the bill. Guess that will be me since Vizio refuses to make good…

0 stars.
I wish I had read all these reviews before I purchased… never again!
Purchased a 70″ TV July 2013. I hardly watched it, being very busy. Turned it on twice a week. June 2015 it went blank while watching a show, picture just shorted itself and entire screen went black. Called Vizio (within the 2 yr warranty period), explained the issues, the rep said it would need to be repaired (I later find out this is a known issue with them and happens quite often) by this number and sent me off, OK. called that #, gave all the info again, they then said it would be too costly to fix and that I should just buy a new TV, Vizio had also said to Shop Jimmy. SJ doesn’t repair TVs so we had to go with their recommendation and get a T-​con board… We followed Vizio’s every recommendation for repair (at our own expense so far), after many many hours of time and expending lots of energy, all failed, we had no choice but to call Vizio and tell them what they told us to do is not working, please rectify.
Initially they tried to give us the run-​around again, I said they need to make things right. After much re-​explaining to rep Melanie, her supervisor said they would rectify by bringing in a replacement and taking away the broken one. OK, I sent in invoice dated July 1^st, and pictures of TV, like they asked, and called back to make sure it was received, and new cust svc rep Matt (very untrained) said it was received but a supervisor reneged on what Melanie said, and said we are out of the warranty period, and tried to send me off to «call this number». I asked what is the number for? He said «it’s the Vizio repair shop» which was what they had tricked me into doing in the first place! My original call was in June of 2015, if they had not tricked me into a saga that lasted so long, I would not be «out of my warranty period». This case is also linked to the original complaint, which started in June!
They do not value the customer’s time, energy, nor stand behind the quality of their product, service, and integrity. This company will do whatever it takes to get out of a warranty, using delay tactics and trickery. This is unscrupulous business practices, false advertising, and wholly dishonest.
I can understand sometimes there could be a defective product, it’s very inconvenient for everyone involved, but at the very least rectify the issue and make a better product. I do not see Vizio surviving with these deceptive business practices. I will warn everyone against Vizio and alert consumer watch agencies.

I bought a vizio a few months ago and, after I set it up, I kept getting an error message after trying click into netflix. After trying all the troubleshooting suggestions in the paperwork from online, it still didn’t work so I waited til my technophobe self .was a little more Zen before trying again. Another month, no success…
About three weeks ago, I called tech support. After over an hour and half of going through all the trouble shooting I had done many, many times with no success, the guy said they would send someone out in 4 – 5 days to switch it out with a new one. I thought «Great! Finally someone who believes in customer services».
They didn’t get back to me until a week later to troubleshoot again over the phone. When I told him I had already done all these things by myself and w/​tech support and they were supposed to send someone over with a new TV, the person said «that decision was «overridden by someone higher up». So we spent another 2 hours running all kinds of diagnostic stuff to no avail. So the guy said they would send someone over to look at it and if it didn’t work out they would again switch it out for a new one.
So the guy was here today. He spent 2 hours playing around with it. He was able to get netflix to work only when it was connected to the Ethernet or, for wi-​fi, only when it was right next to the router. He said it might be because Netflix takes more data. But all bars are all full and what wi-​fi device needs to be two feet from the router?! As it is, my TV is only 20 feet from the router. When asked about switching it out for one that works, he said he couldn’t do it I needed to contact Vizio.
What!?! I have never been strung along and lied to like this. And it is not just the misrepresentation, it is all the many. many hours (and $) now wasted on a TV that doesn’t do what I paid for. Who ever that «higher up» person is, they are «a penny wise and pound foolish». You’ve not only wasted many. many of my hours, but you’ve also wasted many, many of your own tech hours. I’m usually a pretty mellow guy, but this has led me to think unkind thoughts. At least now I know where trolls come from.
This thing is still under warrantee, so I am hoping someone from Vizio will finally resolve this issue before I have to seek alternative avenues to resolve this. My case # is 578‑1564.
JE
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

The customer service was so horrible that I will never buy another Vizio product again. I called in to the customer service center in South Dakota and spoke to someone named Benjamin. He failed to listen and kept repeating the same questions. When I called him out on it and told him he was not listening, he got all bent out of shape. Then I spoke to his supervisor who was equally idiotic. The guy kept interrupting me and had the customer service skills of Charles Manson. I understand that in South Dakota there isn’t much. These guys probably tip cows and make passes at their cousins on a Saturday night. But people from all over America call in here, and they have failed to learn how to adapt to all personality types. Vizio should hire people on the west or east coast, and not a bunch of hicks who all come from the same branch of their family tree.

I purchased this Vizio 4K 55″ TV from target the televisions it’s wobbly and you can see discoloration in a certain area can’t even get my money back 30 days to return it piece of junk and the price dropped like $ 275 within a couple weeks of buying it! Have buyers remorse because it got ripped off with this garbage TV. Don’t buy this TV it’s a generic brand not put together very well.

Do not buy a Vizio TV! As many other unfortunate customers have experienced, my panel suddenly became cloudy, black, and unwatchable. I had purchased a 60″ m-​series tv 15 months ago… three months outside of the one year warranty. The cost to fix this panel issue is comparable to the price of a new tv. Vizio customer service offered no solution, aside from offering to sell me another tv at a «discounted price.» The discounted price was about 50 bucks less than walmart, not nearly worth the hassle and wait. There is no way I will ever spend money on one of these poor products again.

Forced to spend over 35 hrs and 6 technician visits with tech support (and letting them know I was headed to small claims against them for unreasonable warranty support) before finally agreeing to refund. They simply would not agree (with a certifed Network Engineer — and showing them that other tv’s worked fine with two different routers — while none of the 2.5 tv’s they replaced –same make n model, failed.) that they had a flaw in their WIFI firmware.
Even one of the Technicians acknowledged seeing this same problem with this model Vizio TV! Visio didnt care… horrible run around, vpoor project manangement, rude supervisors who will try to blow you off with «technical jargon».
insulting, unethical, unreasonable… Pay the few extra $$ and buy a TV from a company that cares more about thier customers than the almighty $$.

DO NOT BUY A VIZIO TV, unless you want to throw away your hard earned cash! I purchased a Vizio TV, Model # E55i-​A0, in November, 2013. 9 months later, it is broken, beyond repair.
On a Saturday night, my husband and I just finished watching a movie on DVD, when I changed the channel to Netflix, and «Poof», a large black and white splotch, in the top right third of our Vizio TV, appeared out of nowhere! I actually thought Netflix was pixelating, so turned the Vizio off and on again. But it was still there when I turned the Vizio on, but now, vertical colored lines were running down the length of the Vizio TV, and the picture began twitching wildly.
I called Vizio on Monday, because, after all, it’s under Warranty. Vizio requested I send in photos of the Vizio TV, via an Email link, so they could look at them, stating, Vizio would get back to me in 72 hours.
During my wait, I Googled «Vizio and Cracked screen», and was horrified to find there are hundreds, if not thousands of complaints, of Vizio TV screens spontaneously cracking! Then, Vizio refusing to cover the damaged TVs, accusing the customers of causing the damage, by dropping them or hitting them with something. At that point, I became very concerned, since the description of these customer’s experience with their Vizio TVs, sounded like what happened to my Vizio TV.
I work for the State of Ohio, so prior to hearing back from Vizio, the IT engineers for all State government facilities were at my facility, setting up our new infrastructure. Now, these guys are the quintessential experts on technical electronics, so I brought up my situation with the lead guy, and the info on Vizio’s position with the complaints I found, online.
The IT expert stated, he has heard of HD TV screens spontaneously cracking, and it’s caused by one of two things: overheating in an area of the screen where some video component (sorry, I can’t remember the name of the component) is located, or from poor quality control, when the bezel is misaligned during Vizio’s assembly process, causing the weight of the TV to eventually crack the inner screen somewhere along the top edge, and had it been externally caused damage, there would have been some kind of damage visible to the outer screen cover. He also said, just the fact there are so many complaints, that Vizio has to know about the problem, but given the expense and scope of this particular problem, it would cost Vizio way too much, if Vizio were to take responsibility for all those cracked Vizio TVs.
The next day, Vizio called me. Vizio said they have determined I must have hit the screen with something, and Vizio doesn’t cover customer inflicted damage under the Vizio warranty! I was expecting this answer but tried to argue my case to the Vizio rep, that we were just watching TV and hadn’t gone anywhere near the Vizio when it happened. I also told Vizio that I had found hundreds of the same complaints on the internet, and reiterated what IT expert told me. The Vizio rep simply said, «People are liars. But, hey, have a nice day!», and hung up on me.
I will never buy another Vizio product again. I filed a complaint with the Ohio Attorney General, and will file one with the Better Business Bureau, Angie’s List, and anywhere else I can. I will also be filing a suit in my local small claims court, to try and recoup my losses. In the end, even if I don’t recoup my losses, I will at least cost Vizio more than the $ 700 I paid for my TV, in lost revenue.
Vizio is a terribly dishonest company to do this to their customers. Do yourself a favor and pay a little extra for a different brand and do not buy a Vizio television.

Mr. Quinones,
Although the TV is a refurbished unit, HD Repair is also purchasing a three year extended service plan for this unit. I do understand your frustration on this matter. At this point what would resolve this issue for you?
Thank you,
JESSE DORN
VIZIO /​/​CALL CENTER SUPERVISOR SD
O 949.428.2525 3083
800 STEVENS PORT DR, STE DD750, DAKOTA DUNES SD 57 049
Mr. Dorn,
The extended warranty is a moot point for me. I purchased the TV at Costco, which automatically extends 1 year past the manufacturer’s warranty. I also purchased a Square Trade warranty at Costco, for an additional 3 years. I already spoke to Square Trade and they are standing by waiting for me to provide the information on the new television which I was supposed to receive, so they can update their warranty records to reflect the new serial number.
I find it extremely frustrating and very hard to understand how Vizio as a company can claim no responsibility on this as your company is the manufacturer and contracts this third party to repair televisions for Vizio. To force the customer to deal with HD Repair by stating they are handling it and I must deal with them (specifically after having such a poor experience of having them cause damage and then being misled and flat out lied to), is completely unacceptable.
To answer your question:
1-​I would like to not be made to wait any longer for a television (which I have gone ahead as you can see and purchased a NEW E400I as a temporary measure-​see attached).
2-​I would like a NEW television as I was promised by Josie at your company, and Lauren at HD Repair in prior conversations. Josie had initially stated that Vizio had already provided a MODEL # to HD Repair, for replacement of the television with a new TV. Why, when, and who decided to let HD Repair decide to purchase a refurbised TV through Walmart, I do not know. I understand you all have recorded conversations so perhaps you can review the calls with Josie.
3-​I can be compensated for the $ 417.28 I originally paid for the A390 OR the $ 395.89 I just paid for a newer model E400I. I think that either of those options would be fair. Then, I can keep the one I have and HD Repair can come pickup the OLD one they damaged as they were going to do, and they can return the refurbished one to Walmart.
4-​OR, Vizio, or HD Repair could send me a NEW E400I (or 39″ comparable Smart LED TV), and I can return the one I purchased at Costco yesterday upon receipt and can give HD Repair the damaged TV.
5-​Lastly, I would request that this dishonest employee Walter, from HD Repair, not be the person who comes to my home again to either pickup or drop off anything. I do not feel comfortable with that, and quite frankly, I shouldn’t be forced to accept that he come to my home again.
Please advise.
Javier Quinones

If there was an option for 0 stars I would have provided that.
Bought a Vizio Co Star a few years ago. The unit failed within 6 months. Called Vizio and they sent me a refurbished unit. That unit failed a few months ago. Called Vizio again only to be told they will not warranty the refurb unit. So, I have had 2 units in 2 years that both have failed and Vizio will not back their product that continues to fail! I am a huge fan of Google and will no longer use and or purchase a Vizio product again! Customer service on the phone was poor as well.

I bought my Vizio LCD more than 4 years ago and have been very happy untill recently.
I use my TV antenna for picture reception, thus I use the GUIDE button for information about the channel and what is playing. Vizio has stopped supporting this feature, so all I get is the channel and the small picture without the description.
I called and they said this feature is no longer supported on any of their TV’s using the antenna for reception. I am sorry, but I will not buy another one of their TV’s